Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Activision Blizzard Support,I am writing to urgently request a formal review and reversal of the recent limited matchmaking restriction placed on my account. The account is on limited matchmaking state for two ********* a well-known content creator and streamer in the ***********, I have built a substantial following, and unfortunately, with visibility has come targeted harassment. It has come to my attentionand has been made clear through community feedbackthat certain individuals have coordinated false mass reports against my account with the deliberate intention of triggering automated penalties, including the current matchmaking restriction.I want to emphasize that I have always played fairly and adhered to your community guidelines. The action taken against my account is the direct result of malicious abuse of the reporting system rather than any legitimate misconduct on my part. This situation is deeply distressing, not only because of the damage it causes to my reputation and ability to engage with my community, but also due to the significant emotional and psychological toll it has taken. I have invested heavilyboth financially and emotionallyinto this account over the years, and seeing it penalized unfairly has caused me immense stress and serious health concerns.I urge your team to conduct a thorough and manual review of my account history and the context behind these mass reports. Automated systems, while efficient, can be exploited, and this case is a clear example of ******* a loyal and invested member of your gaming community, I hope you understand the gravity of the situation and take immediate steps to rectify this false punishment. I respectfully request that my account be restored to its full matchmaking functionality and that safeguards be considered to prevent this kind of targeted abuse in the future.Thank you for your time and understanding. I look forward to your prompt response.

  Business Response

  Date: 06/07/2025

  Hello Safar,
  
  We understand that you are having concern with regards to your enforcement. 
  
  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this ********************************************************; And also, please review the Boosting section in the Call of Duty Security & Enforcement policy: **********************************************************************************************.
  
  And if you have any concerns, kindly contact us on our support website: *****************************************.
  
  Thanks,
  Activision Support
  ^JT

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Activision Blizzard Support Team,I am writing to formally express my deep dissatisfaction and concern regarding the recent action taken on my account, which has been unjustly placed into limited matchmaking. I believe this restriction is based on incorrect or false assumptions and has severely affected my experience with your game.I have been a dedicated player and supporter of your titles, and I strive to follow all community guidelines and fair play principles. Therefore, I was shocked and disappointed to find my account restricted without clear justification or transparent evidence.This decision has not only undermined my trust in your support systems but has also caused me undue psychological distress. As someone who plays your game regularly, this punitive actiontaken without due explanationhas significantly impacted my mental well-being and disrupted what was once a source of entertainment and relaxation.I request a thorough review of my account and a clear explanation of the reasoning behind this restriction. I urge your team to reconsider the action taken and provide proper resolution. At the very least, I ask for transparency and fair treatment as a paying and loyal player.I hope you take this matter seriously and respond promptly. I expect a detailed review and a resolution that restores my access to full matchmaking.Sincerely,[Name: **** *******][ID: MaXiMmA#*******][Email: ****************************************][Platform XBOX, Game Title: Black Ops 6]

  Business Response

  Date: 06/07/2025

  Hello ****,

  Good day. We understand that this is important to you. 

  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at: **************************************************.

  Kind regards,

  Activision Support
  ^JR

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wrongly accused me of cheating and hacking and they suspended my account, and when I tried to talk with them, they didn'ttalktome

  Business Response

  Date: 06/07/2025

  Hi there,

  We understand that this is important to you.

  After looking into your account, the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************.
  

  If you ever need further help, please don't hesitate to contact us using this link: ************************************************, we will be more than glad to assist you.
  

  Thank you,
  

  Activision Support
  ^RN

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shadow banned due to accumulation of false report I demand a full removal of shadow banned otherwise to fully refund the game

  Business Response

  Date: 06/07/2025

  Hello Moath,

  We understand that you are having a concern with regard to your enforcement.
  
  After reviewing your account, we can confirm that there is an active enforcement in place. For detailed information about the enforcement and its specifics, please refer to the Boosting section in the Call of Duty Security & Enforcement policy, which you can review here: **********************************************************************************************
  This policy provides insights into the reasons for suspensions and the general guidelines followed.
  
  And if you have any concerns, kindly contact us on our support website: *****************************************.
  
  Thanks,
  
  Activision Support
  ^JT

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Activision Blizzard in regard to their handling of my Call of Duty: Warzone account. Without warning or detailed explanation, my account was permanently banned under the accusation of hacking. I want to clearly state that I have never used any hacks, cheats, or third-party software. I play legitimately and have invested a significant amount of both time and money into this game.Over the course of my gameplay, I have purchased multiple full titles from the Call of Duty franchise and have spent hundreds of dollars on in-game content, including battle passes, cosmetic skins, and other digital items. The ban not only wrongfully removed my access to these purchases but also erased all the time and effort I invested in the game.Despite multiple attempts to appeal the decision, Activision Blizzard has refused to provide any evidence or specific details regarding the alleged infraction. Their support process is opaque and lacks basic transparency, accountability, or recourse for users wrongfully accused.I believe this constitutes an unfair and unethical business practice. I am requesting that my account be reinstated or, at minimum, that I receive a full refund for the money I spent on their products and services. I would also like a formal explanation and the opportunity to challenge the accusations made against me.

  Business Response

  Date: 06/07/2025

  Hello ****,

  We understand that this is important to you.

  Decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

  If you ever need further help, please don't hesitate to contact us using this link ************************************************. We will be more than glad to assist you.

  Kind regards,

  Activision Support
  ^JR

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they wronged accused me of cheating and hacking and they suspened my account , and when i tried to talk with them , they dont talk with me

  Business Response

  Date: 06/07/2025

  Hello Ahmad,
  
  Good day. I understand that you have concerns regarding the enforcement. 
  
  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************
  
  And if you have any concerns, kindly contact us on our support website: *****************************************.
  
  Regards,
  Activision Support
  ^JT

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wronged me and accused me of cheating and hacking, and they suspended my account, and when I tried to communicate with them, I could not.

  Business Response

  Date: 06/07/2025

  Hi there,

  We understand that this is important to you.
  

  Decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.
  

  If you ever need further help, please don't hesitate to contact us using this link: ************************************************, we will be more than glad to assist you.
  

  Thank you,
  

  Activision Support
  ^RN

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23437292

  
  I am rejecting this response because:
  
  Sincerely,
  
  Azooz Alghzwani

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was permnatly banned due to false report i demend full removal of shadow baaned otherwise to fully refund the game

  Business Response

  Date: 06/07/2025

  Hi Zayed,

  We understand that this is important to you.
  

  Some bans may be appealed. You can check status and find out if you're eligible to appeal a ban at ***************************************************. Note that decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.
  

  If you ever need further help, please don't hesitate to contact us using this link: ************************************************, we will be more than glad to assist you.
  

  Thank you,
  

  Activision Support
  ^RN

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was permnatly banned due to false report idemand full removal of the permant ban otherwise fully refund the game

  Business Response

  Date: 06/07/2025

  Hello Zayed,

  Good day. We understand that this is important to you.

  Some bans may be appealed. You can check status and find out if you're eligible to appeal a ban at ***************************************************. Note that decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

  If you ever need further help, please don't hesitate to contact us using this link ************************************************. We will be more than glad to assist you.

  Thank you,

  Activision Support
  ^JR

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

  Business Response

  Date: 06/07/2025

  Hello Sul,

  Good day. We understand that this is important to you. 

  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at: **************************************************.

  Kind regards,

  Activision Support
  ^JR