ComplaintsforAirDNA

• Initial Complaint

  03/11/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a monthly subscription on 3/11 around 1am MT. My bank account shows the charge but 9 hours after payment I still don't have access to the content I subscribed to. When following the same steps and links to initially subscribe, the option now says the zip code I selected is no longer available and I need to purchase another plan to access the content. THIS IS A TOTAL SCAM AND FLEECE JOB. I've received emails from AirDNA confirming my subscription and payment, but I am completely locked out of the content I paid for. The only area I have access to is ******************, which they offer as a free sample market.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  AIRDNA requires you to buy their service on a monthly price. What they don't make clear is that the "monthly price" is actually a subscription. You can't make a single month purchase, it's not even an option and it's not clear that it's a subscription. It does not say "subscribe to our monthly price of" it just says "month price". On top of this once you buy a month, if you don't cancel, they charge you again each month and if you call to cancel, they won't under any circumstance even if it's the beginning of the month, day 1, they won't refund you. It's scammy, and it's wrong. I was charged DOUBLE due to a computer error $39.95 two times incorrectly. Then I was charged an extra $299 which I called about the day it was posted and said I do not wish to renew can you please refund me, and they won't refund me. I offered them to prorate the charge a day and they still won't refund me. What a scam. Especially since I havnt used the service and it's the beginning of the billing cycle. Why? Why not make it clear that it's a subscription? And why when someone doesn't want that subscription, and they haven't used the services, can they legally still charge you?

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ****** put maximum effort into upselling me a software tool. They pressured me into upgrading into an expensive plan ($400/mo) promising me all the amazing functionality I would benefit from. However, the software barely works. The majority of functionality (Rentalizer, Rates etc.) that I need to run my business never worked, and the remaining data was misleading, outdated and sometimes flat out wrong. From doing more research, they only update data on a monthly basis and pull their data from largely unreliable sources which was never made clear to me. In fact they stated they pull their data live. When I tried to cancel my subscription to ****** they refused. They ignored me for weeks, then would have me reach out to tech support. Who were unable to help me and just keep telling me "we're working on it". And then I would get no response until I reach out again. After months of this back and forth (I honestly tried to work with their tech team to solve the issues) I've had enough. I've now spent thousands of dollars for nothing. I don't see an alternative but to report this business providing faulty software, making false claims, and refusing to stop my payments, let alone provide a refund.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I thought I had purchased one month of their service but I guess it was a reoccurring automatic monthly payment plan. A few minutes after receiving a receipt for the second month charge, I replied via email explaining my confusion, asking to cancel the plan & asking for a refund since I no longer needed the service. They replied stating that they had cancelled my monthly auto-renewal plan but that they could not refund the charge. The charge is still pending on my cc account. There is no way that they "can't" issue a refund. Such bad, unfair & unethical business practices, when I don't need the service & requested an immediate refund!

• Initial Complaint

  05/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had purchased a subscription to AirDNAs online service several months ago. My use of the service quickly dropped to zero, however I had forgotten to unsubscribe from their costly monthly subscription. After my most recent charge on May 12th, I cancelled my subscription on the 13th and asked to be refunded for a month of service that I knew I would not utilize. I reached out to customer service for a refund and they apologized that I "didn't realize it was a subscription service" and informed me that it was not within their power to reimburse me as though it was out of their hands. I do not want to pay for a month's worth of a service that I have not used in months. I want a refund.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  $99 I just bought this service yesterday night i wanted data of ********** which is in ******** i subscribed ******** and i cant find they says i only get 175 neighborhood of ******** they didn't had option to buy state now today when i went for refund they says if i want state it is $500 this is pure scam they don't have pricing for state during purchase or they know no one will buy this i just want my refund

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/04) */ We make it clear when selecting a market which area you will have access to. In this case ***** subscribed to *************, not ******** State. We do not offer statewide subscriptions through our website but we do point out on the purchase page that if you want statewide access you can contact us directly. Again we make it clear before purchase the area you will be getting data on. When ***** requested a refund he was very rude and aggressive to multiple members of the customer success team at AirDNA, below is a transcription of how he addressed us. At AirDNA we are committed to helping customers as much as we can, however we will not tolerate abusive behaviour toward our team members: ***** via chat Jan 26 16:05 Joined ****** ***** via chat Jan 26 16:05 want refund ****** ************ via chat Assign Jan 26 16:05 Joined ****** ***** via chat Jan 26 16:05 your site is always down ****** ***** via chat Jan 26 16:05 and also not worth price ****** ******* **** via chat Assign Jan 26 16:06 Hello *****, thanks for reaching out! ****** ***** via chat Jan 26 16:06 i can only see half********* for $99 a month ****** ***** via chat Jan 26 16:06 Also when i search ******** it keeps loading ****** ***** via chat Jan 26 16:07 i cleared browser cookies cache ****** ******* **** via chat Assign Jan 26 16:07 To ensure you're using the updated version of AirDNA please log out of AirDNA and try a hard refresh (Ctrl + ** in Windows, *** + R on Mac). I would suggest you clear the cache and cookies as well. Please ensure AirDNA is open in Chrome in only one tab and one device as it is a single-user subscription. ****** ******* **** via chat Assign Jan 26 16:07 Let me know if this works for you. ****** ***** via chat Jan 26 16:07 i already did ****** ***** via chat Jan 26 16:08 single user i am only ****** ******* **** via chat Assign Jan 26 16:08 Could you try all of the steps for me please and let me know if that works. ****** ***** via chat Jan 26 16:08 i just did i can see ******** now ****** ***** via chat Jan 26 16:08 how about ******? ****** ***** via chat Jan 26 16:08 *********** ****** ***** via chat Jan 26 16:08 do i have to keep purchasing?? ****** ***** via chat Jan 26 16:08 this is scam ****** ***** via chat Jan 26 16:09 Screen-Shot-2022-01-26-at-10.09.33-AM.png Screen-Shot-2022-01-26-at-10.09.33-AM PNG ****** ***** via chat Jan 26 16:10 for $99 a month i can see 175 neighborhoods of ******** ****** ******* **** via chat Assign Jan 26 16:11 ****** and *********** are separate markets from ********. You subscribed to the City of ******** not the *****. ****** ***** via chat Jan 26 16:11 i want ** and ** state ****** ***** via chat Jan 26 16:11 at least i should be getting that in $99 ****** ******* **** via chat Assign Jan 26 16:13 You can not sign up for statewide access on the website that has to be done through one of our account managers. The state of ** is a higher price than the $99 that you paid for a City plan. ****** ***** via chat Jan 26 16:13 How much is state? ****** ******* **** via chat Assign Jan 26 16:14 For the whole state of ** the price is $500 per month. ****** ***** via chat Jan 26 16:15 you know what this is scam you guys don't mention during purchase that is why state option is hidden ****** ***** via chat Jan 26 16:15 i want refund now ****** ***** via chat Jan 26 16:15 i just purchased this yesterday night ****** ***** via chat Jan 26 16:17 i want refund or i will open case with BBB ****** ******* **** via chat Assign Jan 26 16:19 It is very clear when you subscribe that it is a City Plan. You would of had to select 'CITY PLAN' when you subscribed. ****** ***** via chat Jan 26 16:19 i see ******** i subscribed it didn't say its not state ****** ***** via chat Jan 26 16:19 i want refund ****** ***** via chat Jan 26 16:19 you scammers ****** ***** via chat Jan 26 16:20 **** **** should be $99 a month whole country ****** ******* **** via chat Assign Jan 26 16:22 It say's CITY PLAN which makes it very clear you are subscribing to a CITY not a STATE. ****** ***** via chat Jan 26 16:22 i want refund ****** ***** via chat Jan 26 16:22 its just yesterday night ****** ***** via chat Jan 26 16:22 you guys should have state plan enabled ****** ***** via chat Jan 26 16:25 hiii ****** ***** via chat Jan 26 16:30 hello ****** ***** via chat Jan 26 16:30 refund ****** ***** via chat Jan 26 16:32 did you refund my money? ****** ******* **** via chat Assign Jan 26 16:32 As I said we do offer statewide access but it does come at a higher price cost than the city plan. It is made very clear when you subscribe that it is a city plan so I am afraid that I am unable to offer a refund. ****** ***** via chat Jan 26 16:32 you are thieves ****** ***** via chat Jan 26 16:33 how can you work in such a company still sleep at night ****** ***** via chat Jan 26 16:33 i just subscribed yesterday night ****** ***** via chat Jan 26 16:33 and i felt its a useless ****** ***** via chat Jan 26 16:34 you should have had trial period ****** ******* **** via chat Assign Jan 26 16:36 I am sorry you feel this way but I can see from your account that after you subscribed you spent a lot of time viewing the data. I am unable to issue you a refund when you have been using the platform and accessing the data that you paid for. ****** ***** via chat Jan 26 16:37 i was trying to see ********** its not there ****** ***** via chat Jan 26 16:37 i was searching other ******** places ****** ***** via chat Jan 26 16:38 you should be ashamed of your self its not only company but your self you are also crook ****** ***** via chat Jan 26 16:38 you are able to refund but you don't want to ****** ***** via chat Jan 26 16:42 i want my refund ****** ******* **** via chat Assign Jan 26 16:43 As I stated I can see from your activity log that you spent several hours viewing the data, therefore, I am sorry but I am unable to offer a refund. ****** ***** via chat Jan 26 16:44 you will go to **** i was trying to find neighborhood ****** ***** via chat Jan 26 16:44 i will be opening charge back ****** ***** via chat Jan 26 16:46 scamming people ****** ***** via chat Jan 26 16:46 thats is the reason you guys don't have review profile anywhere ****** ***** via chat Jan 26 16:46 also ******** review disabled ****** ******* **** via chat Assign Jan 26 16:47 I am unable to offer you a refund as you have been using the product that you paid for. I am ending the conversation as I do not need to be subjected to abuse. ****** ***** via chat Jan 26 16:48 whatever ****** ******* **** via chat Assign Jan 26 16:48 Left ****** ***** via chat Jan 26 16:48 Left ***** via chat Jan 26 16:48 Joined ****** ***** via chat Jan 26 16:48 find better job then scamming people ****** ************ via chat Assign Jan 26 16:49 Joined ****** ************ via chat Assign Jan 26 16:49 Hi ***** ****** ************ via chat Assign Jan 26 16:49 Thanks for the feedback ****** ***** via chat Jan 26 16:49 scammers you all are ****** ************ via chat Assign Jan 26 16:52 I'm sorry you feel that way ***** but it gives you no right to be abusive to myself or my colleagues, we make it clear at purchase what you are signing up for, so you will not be getting a refund ****** ***** via chat Jan 26 16:53 it was yesterday night i wanted data of ********** and other ******** places it didn't says it won't be in ******** ****** ***** via chat Jan 26 16:53 was that my fault?? ****** ***** via chat Jan 26 16:54 you guys are crook ****** ************ via chat Assign Jan 26 16:54 Ok I'm going to end this chat, your subscription has been cancelled so you wont be billed agian ****** ************ via chat Assign Jan 26 16:55 Left ****** ***** via chat Jan 26 16:55 Left ***** via chat Jan 26 16:55 Joined ****** ***** via chat Jan 26 16:55 i want refund you ******* ****** ************* via chat Assign Jan 26 16:55 Joined ****** ***** via chat Jan 26 16:55 i want refund ******* ****** ***** via chat Jan 26 16:55 i just subscribed this ydy night ****** ***** via chat Jan 26 16:55 i can't find location i want ****** ***** via chat Jan 26 16:56 and its in ******** ****** ************* via chat Assign Jan 26 16:56 Left ****** ***** via chat Jan 26 16:56 Left

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩