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Business Profile

Market Analysis

AirDNA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a monthly subscription on 3/11 around 1am MT. My bank account shows the charge but 9 hours after payment I still don't have access to the content I subscribed to. When following the same steps and links to initially subscribe, the option now says the zip code I selected is no longer available and I need to purchase another plan to access the content. THIS IS A TOTAL SCAM AND FLEECE JOB. I've received emails from AirDNA confirming my subscription and payment, but I am completely locked out of the content I paid for. The only area I have access to is ******************, which they offer as a free sample market.

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AIRDNA requires you to buy their service on a monthly price. What they don't make clear is that the "monthly price" is actually a subscription. You can't make a single month purchase, it's not even an option and it's not clear that it's a subscription. It does not say "subscribe to our monthly price of" it just says "month price". On top of this once you buy a month, if you don't cancel, they charge you again each month and if you call to cancel, they won't under any circumstance even if it's the beginning of the month, day 1, they won't refund you. It's scammy, and it's wrong. I was charged DOUBLE due to a computer error $39.95 two times incorrectly. Then I was charged an extra $299 which I called about the day it was posted and said I do not wish to renew can you please refund me, and they won't refund me. I offered them to prorate the charge a day and they still won't refund me. What a scam. Especially since I havnt used the service and it's the beginning of the billing cycle. Why? Why not make it clear that it's a subscription? And why when someone doesn't want that subscription, and they haven't used the services, can they legally still charge you?

AirDNA is NOT a BBB Accredited Business.

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