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Business Profile

Email Service Providers

Zero Bounce
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several days ago I imported a 25000 email list to ZeroBounce to get verified so I could send them on Amazon SES. Amazon has a very strict bounce policy. Zerobounce cleaned my list and gave me back 18000 valid emails. I sent my email via Amazon and 14% bounced. So over 2500 emails hard bounced. I even verified some of them manually after that and they were all hard bounces. I am at risk of getting my Amazon SES cancelled and it was EXTREMELY hard to get approved. I want a refund. I attached supporting documentation. Support was absolutely no help.

    Business Response

    Date: 09/23/2023

    I'm glad we were able to talk via our ticketing system and discuss more about your issue. We do appreciate you working with us so we can both better understand the issue that took place. After speaking with K****, working through her concerns we also refunded K**** immediately. After getting the situation to a better place K**** has acknowledged that she would like to remove or resolve this complaint with a satisfactory outcome.

    If there is additional information that may be required for this please let us know. Attached is the conversation done via our ticketing software where K**** has also mentioned she wishes to remove this complaint with the BBB.

    Thank you K**** for giving us an opportunity to get the situation in a better place and we appreciate your willingness to also help us mitigate the complaints that were made. Hope you have a great day.

    Customer Answer

    Date: 09/27/2023



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20642752, and find that this resolution is satisfactory to me.

    If there’s anyway to remove the complaint, that would be awesome. The business went above and beyond to take care of this problem. I reacted too quickly with posting a complaint. 

    Regards,

    K**** ********




















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