Business ProfileforIdeal Tax

I am really upset and I trusted Idealtax to help me, but I have no choice than writing this review. I really wanted to avoid it and just get my taxes backfiled, but after 9 months and so many discussions, it's still not done and I just don't know what to do anymore.My concerns are as follows:Aggressive sales tactics were used on the phone (the associate was pressuring to sign immediately, telling me I am in debt 40k$ with the **** even offering a discount down to 7000$ which by the way, was not honored). Later I realized that my situation was not nearly as bad as the picture that was painted on the phone. Nine months have passed, and my back taxes, for which I paid $9000 for five years of back filing, have STILL not been filed. Despite all the documentation I sent in a timely manner, multiples check-ins, mails, phone calls and reinsurance that "it will be done in the next 2 weeks" (this I heard at least 3 times).Communication from Ideal Tax has been inconsistent, with redundant requests for information.Despite my repeated inquiries, the work has not been completed.I am now just really upset, and writing this to warn other people. I have a feeling they just won't file and I can't wait in this uncertainty any longer (not to mention interests accruing). I am expecting an immediate resolution because at this stage I am seeking legal counsel. If you are reading this, don't fall for this scam and call a tax professional. I now found many that would do the same for an hourly rate (in my case, I received average estimates of 600$ total).