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Average of 164 Customer Reviews
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Review fromPhilip M
Date: 03/01/2025
2 starsPhilip M
Date: 03/01/2025
It now takes so long to received most of the results of an order placed using Rakuten it is very difficult to follow up on these items. It used to take a few days or maybe a week with certain companies. If i didn't received something i could send information back to Rakuten. However, now i might have to wait 14 weeks. It makes almost impossible to follow up on everything. Why waist my time using Rakuten for a few pennies or a couple of dollars.
Rakuten
Date: 03/03/2025
Hello ******, if you have questions or concerns about your Rakuten account or any of your orders, we are happy to assist you. Please reach out to us at: rakuten.com/help For information regarding the Cash Back Status of an order, please visit the following link for more information: ********************************************************Review fromchang c
Date: 02/25/2025
1 starchang c
Date: 02/25/2025
I am writing to express my frustration with Rakuten’s recent handling of cashback rewards for one significant purchase I made through their platform. Despite clear promises of cashback incentives for purchases at Totalwireless (February 2025), the welcome bonus were retroactively marked as “ineligible” without any meaningful explanation. When I initially contacted Rakuten about this purchase, I received no response addressing why the cashback was voided leaving me to question the company’s commitment to honoring its advertised rewards. These purchases were made explicitly because Rakuten promoted them as eligible for cashback, and I relied on those promises when choosing where to shop. The lack of transparency is concerning. If Rakuten intends to retroactively invalidate purchases, they should provide clear, advance notice of exclusions or policy changes—not leave customers guessing after the fact. This practice undermines trust and makes it difficult to take their rewards program seriously. I hope Rakuten will review this complaint along with a resolution that aligns with their original promises. Until then, I cannot recommend their services to others. I urge the BBB to investigate whether Rakuten is engaging in deceptive practices by advertising cashback rewards it does not intend to honor.Rakuten
Date: 03/04/2025
Hello *****, each member is only allowed one account and one welcome bonus. We see that you were able to get in touch with our team to learn more about your account. Please reach out to us again at rakuten.com/help if you need any further assistance.chang c
Date: 03/06/2025
I formally dispute the claim that I own or ever used the account *********************** Rakutens repeated assertion that this account is linked to me is factually incorrect and lacks any evidence. To resolve this fairly, I request the following:Proof of Ownership Demand:If Rakuten insists I am associated with *********************** please provide concrete evidence (e.g., IP logs, transaction history tied to my identity, or verification emails sent to my verified contact methods) that definitively links me to this account. I have never owned, accessed, or authorized this email address for use with Rakuten.Error in Account Attribution:It is possible this is a system error, typo, or confusion with similarly named accounts (e.g., ***************** my legitimate account). I have no affiliation with the Gmail address in question, and Rakutens refusal to acknowledge this discrepancy is causing undue frustration.Immediate Resolution Request:Remove the false association of ********************** from my profile.Honor the $30 Welcome Bonus on my valid account ******************* which I properly activated and used in good faith.Investigate how this erroneous link occurred to prevent future misunderstandings.Escalation Warning:If this issue is not resolved promptly, I will escalate it to your supervisory team, the Better Business Bureau, and/or consumer protection agencies. Associating me with an account I do not own violates my reasonable expectation of accurate record-keeping and fair treatment as a customer.I have been a loyal ********************** user and referred others to the platform, but this baseless accusation undermines my trust in your service. I expect a resolution within 48 hours.chang c
Date: 03/06/2025
Rakutens Deceptive Practices, Tyrannical Policies, and Blatant Disregard for Customers ********************** markets itself as a customer-friendly platform with enticing cashback offers and bonuses, but my recent experience exposes a far uglier truth: corporate greed masquerading as a loyalty program, enforced through draconian terms and outright contempt for accountability.1. False Accusations Without Proof:Rakutens Member Operations team repeatedly accused me of violating their one-account policy by linking me to an unrecognized account ************************* When challenged to provide evidencesuch as device logs, payment methods, or verification recordsthey offered nothing but baseless assertions. Their entire case hinged on a shared name and a ****** email, which I explicitly stated was likely fraudulently linked by a third party. Instead of investigating, they doubled down on defamatory claims, refusing to acknowledge their own systems potential flaws.2. Tyrannical Enforcement of Ambiguous Terms:Rakuten weaponizes Article 12.3 of their Terms to retroactively deny promised benefits. Despite my legitimate account ****************** qualifying for the advertised $30 Welcome Bonus, they withheld it, citing a phantom duplicate account they couldnt prove I owned. This isnt policy enforcementits a scam. They lure customers with flashy promotions, only to fabricate violations and withhold payouts, knowing most users wont challenge their authoritarian decisions.3. Gaslighting Customers ********** Accountability:When I demanded answers, Rakutens supervisors dismissed my concerns with robotic, copy-pasted replies. Their response to detailed rebuttals? This ticket is now closed. No escalation, no investigation, no empathy. They blamed me for their platforms failure to detect fraudulent activity or typos in account creation, then threatened final decisions without due process. This isnt customer serviceits a dictatorship.4. Fraudulent ******************** Promises:Rakutens referral program is a trap. They dangle bonuses to hook users, then exploit vague terms to avoid paying them. The $30 Welcome Bonus I rightfully earned was stolen over a technicality they invented. Their advertised commitment to rewarding loyalty is a liethey prioritize *****-pinching over integrity.5. Consumer Hostility:Rakutens actions scream contempt for customers. They refused to:Investigate how my ****** email was linked to a strangers account.Acknowledge their systems role in the error.Provide a human-reviewed resolution.Instead, they silenced dissent by closing my case, proving they care more about protecting their coffers than their reputation.Conclusion:Rakuten is a predatory platform that scams users through deceptive marketing, unproven accusations, and Kafkaesque customer support. Spend your money elsewhereany company this eager to betray its customers for $30 deserves bankruptcy, not loyalty.Beware: If you dare to claim their rewards, prepare to be treated like a criminal.Review fromRobert N
Date: 02/16/2025
2 starsRobert N
Date: 02/16/2025
I am thinking that Rakuten is running some shady business practices. They have now put two of my large purchases, one from ******* and the other from *** Ban as illegible purchases. They promise cash back rewards on both, and now just marked both purchases one from Dec-******* (*******) and the other Feb-****** (*** Ban) as illegible without really giving an appropriate explanation. I have written about the ******* purchase to them but never got an explanation. I hope the company follows through their promise to customer and not make empty promises that they cannot keep and customers basing their purchases on the promise of a cashback.Rakuten
Date: 02/18/2025
Hello ******, your ******* order was credited and the Cash Back was paid to you. If you would like assistance with your *** Ban order, please reach out to us here with your order details: ********************************************************* For more information on why orders don't earn Cash Back, please visit the following link: ****************************************************************************************Review fromLeo L
Date: 01/29/2025
1 starLeo L
Date: 01/29/2025
I experienced extremely unhelpful customer service. I was unaware that each person is allowed only one account, and as a result, my accounts were banned, leaving me unable to register again. Additionally, all the cashback I had accumulated over time disappearedRakuten
Date: 01/31/2025
Hi Changfan,It is important to review the terms of membership. Each member can only earn one welcome bonus and maintain one account. Failure to follow the terms of the program can result in ending our relationship with you. You can view the terms of membership on our site here:*****************************************************************************Review fromMichael X
Date: 01/02/2025
1 starMichael X
Date: 01/02/2025
When making a purchase, they sometimes don't even record the shopping trip, forcing you to escalate to customer service. When they do record the trip, they'll place the purchase in the Pending category, and then either let that sit in limbo for months, let it expire, or deny it for any random reason. Stay far away.Rakuten
Date: 01/31/2025
Hello *******, Unfortunately, the email address used in your review does not match your Rakuten account. If you would like assistance, please reach out to us at: Rakuten.com/help For information regarding the Cash Back status, please visit the following link: ********************************************************Review fromJames S
Date: 12/11/2024
1 starJames S
Date: 12/11/2024
Rakuten seems to have a shady practice of promising cash back rewards based on purchases you make at specific online retailers, but when you make a large purchase, they try to say the purchase is "Ineleigible". Only after you open a dispute, and jump through unnecessary hoops, do they consider honoring their advertised cash back to you. They make money off of the retailers by guiding you to their website and then try to deny you the money you are entitled to keeping it all to themselves.Rakuten
Date: 01/31/2025
Hello *****, we see that the orders you submitted to us as missing Cash Back have been added to your account. Please reach out again if you need any further assistance.Review fromDana S
Date: 12/02/2024
1 starDana S
Date: 12/02/2024
I referred a friend via text link their account automatically registered them as me then said our referral was ineligible. We both have been trying to contact them but keep getting the same generic email sent back. Why isn't there a customer service *** we can talk too! Don't offer bonuses if you refuse to pay them. He wouldn't have signed up and will delete his account if it's not fixed.Rakuten
Date: 12/09/2024
Hello ****, our system periodically removes the bonus on ineligible referral accounts. Please keep in mind that each member is allowed one account, must pay for their own purchases, and receive their own payments to be eligible for the bonus programs. You can view the Terms of the Referral Program here: ***********************************************************************************Review fromJessica A
Date: 11/29/2024
2 starsJessica A
Date: 11/29/2024
I have been using Rakuten for a long time and the past few months all of my cash back has been pending. Even after a confirmed email being sent that cash is verified and on its way. Over $80 pending from various sites and using only the coupon codes Rakuten suggests and no others. It has been since September and still have multiple orders still saying pending.Rakuten
Date: 12/05/2024
Hi *******, pending transactions are added to your confirmed balance once verified by the store as eligible for payment if there are no changes made to the order (returns, exchanges, price matches, etc.)Confirmation time depends on several factors, including the store, store policy, reporting schedule, exclusions, and returns.For most orders, pending Cash Back is typically confirmed within ***** days from your purchase date, but some purchases (like travel) may take ********** can find more information on our FAQ page at: ************************************************************************************************************************** We appreciate your patience and understanding.Review fromBriana J
Date: 11/21/2024
1 starBriana J
Date: 11/21/2024
My cash back was confirmed weeks before the payment date on 11/15. I've emailed them over 4 times since then and all I get is an automated email saying they'll get back to me. Which they never have. They are a complete waste of time and energy and liars. I recommend using the honey cash back extension instead of rakuten. I don't recommend.Rakuten
Date: 11/26/2024
Hello ******, we will process a payment for your confirmed Cash Back and send it within the next 10 business days. Your patience is appreciated.Review fromBen F
Date: 11/19/2024
1 starBen F
Date: 11/19/2024
I collected cashback for three months and before the payment my account was blocked. I recommend using other cashback sites.Because it's a scam.Rakuten
Date: 11/26/2024
Hi ***, we have found several violations of our program terms related to your account. Due to the abuse of our program, our risk department has ended your membership. You can view the terms of membership on our site here: ****************************************************************
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