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Customer Reviews

Wellness Retreat Recovery Center

Treatment Centers
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Customer Reviews

Wellness Retreat Recovery Center

10615 Crothers Rd

San Jose, CA 95127-1728

Open 24 Hours

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1 Customer Reviews

Customer Review Rating

5/5

Average of 1 Customer Reviews

Contact Information

10615 Crothers Rd

San Jose, CA 95127-1728

Open 24 Hours

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BBB Rating & Accreditation

Accredited Since: 3/18/2019

Years in Business: 5

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

anonymous user

Chris

(5 stars)

05/27/2019

Wellness Recovery Review This place is amazing. The staff, the curriculum, and the accommodations are all 5 stars. Starting with the staff, I initially spoke with ******* who I found out later on was a founder of the company. She was very patient and made herself available for me to text at any time. Everyone is humble, you wouldn't be able to tell who was what position because from the founder down everyone was willing to speak with you, clean up messes, and pitch in to help with any task no matter how small. In places like this typically you will find staff members who like to exercise their power over you, "power trippers", but I did not get that vibe from anyone during my entire stay there and believe me I've been in my fair share of these places. Also everyone from the CEO to the cook were all extremely knowledgeable and had wisdom to share. I honestly loved everyone there. Nikki the medical coordinator is awesome. Lindsey the program manager is such a kind gentle soul. Lesley the chef was amazing. Rita the weekend cook always went out of her way to bake us sweets. Peter was super down to earth and an undercover beast. Dave was so funny and always made us laugh. DJ took me and my family out for walks and was a gym rat like me also. Jake was so patient and loving in his teaching as well as knowledgeable and interesting. Gerry was a super rad guy who made the most creative and awesome breakfasts. Theo was such an interesting guy who had so much life experience and had knowledge on pretty much any subject you could think of. Chris the primary therapist was so good that I am continuing to see him for our couple's counseling. Beth another therapist I saw there was also very good and was sad that I couldn't continue to see her afterwards as she did not have a private practice. The curriculum was interesting and not stale. For someone who has spent probably close to a year in these types of places that's pretty amazing. Jake the primary substance counselor does an amazing job of presenting his material and is always open to feedback and trying to figure out new ways of teaching. In process groups I was impressed with his ability to steer the conversation back on track and gently allow clients to look at parts of themselves that were not easy to look at or that they were in denial about. He was trained in the ways of disruption and so often times these will be hard things to hear but it's a great way to facilitate growth during these groups. When I had issues, he always made himself available to work through with me. All of the staff would make themselves available if anyone needed support. I'd also like to note that I've been to countless county funded programs where you will get staff members who do not teach but simply hand out worksheets, go around the room and have clients read and answer the questions on the page. Very little value is added. This is completely not the case with Wellness. Every wednesday we would have a group outing. These were usually planned together with Nikki and would include a meal and an activity. Dave would be our companion for the trip. These were super fun. We had sushi, Pluto's at Santana Row, Konjoe Burger and for activities we went to K1 Speed for go carting, nail salon for mani and pedi's (I got my brows waxed too), other options included going to SF for on a boat, and going to Golf Land for mini golf and arcade. Every Friday Nikki would take us or for a nice hike. These were awesome. We went hiking on Los Gatos trail and a few other places I don't know the name of. It's a really nice way to end the week and I loved it. It was like free cardio ð???. Saturdays are family group where you can bring family or loved ones and be able to process together. This was really cool because your family gets to see that this disease doesn't affect just homeless people, or stupid people, all the clients here had respectable careers, families, and we even had a millionaire with us during our time. Sundays you have visiting in the afternoon which is always fun. You can have visitors right away unlike other places. If you need to make a phone call there is a house phone that anyone can use. Finally there are the accomodations which are off the chain. They just got a Google 360 shoot done so I recommend you check it at. 6 clients is the maximum occupancy. This place is pretty much like a 5 star hotel. On the right wing of the house the bathroom is bigger than my living room. It's got a huge Jacuzzi style tub with jets. The showers have 4 different spray settings from the front top side etc. Lesley the cook is super accommodating and will cater to what the clients want. Rita as mentioned also loves to bake us goodies. If there is a snack that you want or any particular food you need, you just let them know and they will order it. They have cleaners every week that will clean, change out your sheets and linens, etc. It's pretty ridiculous, I felt so spoiled and pampered. This is definitely my first recommendation I would make for anyone that's looking to change their life.
CC
Wellness Retreat Recovery Center Response

05/27/2019

Thank you for your kind and thoughtful review. It's a gift to future WRRC clients to have such a detailed understanding of the many facets of the program that influenced your experience with us. We exist to serve as an alternative to large, stale and "corporate " programs, and it's so amazing to see that our intent to create a truly healing environment manifested in your experience as you shared it. We're so grateful to have been of service to you and your loved ones!

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