I own an insurance agency and have used 8x8, Inc for several years. I have been very disappointed in the way they have conducted business. I would strongly encourage any one considering 8x8's services to look elsewhere. Easy to sign up with, but awful and nearly impossible to cancel. They claim you can cancel anytime, but with significant fees. They made it very difficult to actually do it. I think I was placed on hold 7-8 times. The rep claimed computer problems, changed system, and lost train of thought. I was on the phone for 2 hours canceling our plan. Ouch! Easy to sign up with nearly impossible to cancel. Because of our annual contract they told me in January 2019 to call no less than 30 days prior to June 30th in order to NOT auto-renew. When I called in they told me sorry if you chose to cancel right now you will have to pay for another 5 months of early cancelation fees. I told the rep that I was doing what the previous rep instructed me to do. She said, let me see if I can find case notes documenting that they told me that. After a few brief moments she asked me when that conversation happened because she couldn't find it her system. I had to go back and figure out when that was. Once I figured it out by mining through my emails she was able to find it on her own system amazingly. Super simple and easy to sign up with nearly impossible to cancel. Watch out! It's a bit of a trap!

We're very sorry for the experience you've received. We'll have a customer support manager contact you to discuss how we can improve in the future.

I would welcome that. I was very disappointed in the experience I had.