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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,696 total complaints in the last 3 years.
  • 1,536 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was selling a watch on Amazon marketplace. A man named ************ agreed to purchase and pay thru venmo. I shipped the watch and then received a notice from venmo saying my account wasn't set up properly and that I needed to give them $400 (the purchase price of the watch) in order to receive my payment. When I said I thought it was a scam they pressured me (in email) to "do my duty" and they would get me my money. Since then, all communications between the buyer and I have been deleted and he's disappeared from fb messenger. I have the tracking info for the watch. He requested it be sent to a name other than his own. How do I get my money now? I've been scammed. What is my recourse and how do I avoid them having any additional access to my personal information?

    Business Response

    Date: 01/03/2023

    Business Response /* (1000, 5, 2022/12/23) */
    Dear**************,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2022, I attempted to transfer money (for the first time) from my Venmo account to my bank account. My account verified instantly with Plaid, yet the linkage on the Venmo side could not be completed. I immediately submitted a request for help, and over the course of the last months was given multiple reasons why my account was frozen - I had not verified my email address, needed to provide proof of my identity, needed to provide proof that I was the bank account owner, someone else was using the account, etc. I complied with all requests. Note that I have been using a debit card linked to this very account to make purchases on Venmo for years without issue.
    Today (November 30, 2022) I received an email stating that my funds were now available to transfer. However, when I logged in to Venmo I was met with a message that my account was frozen, and I still cannot link my bank account or access my own money. Multiple requests for help are replied to with only links to "helpful" articles. Any assistance accessing my funds would be much appreciated. Thank you!

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 5, 2022/12/28) */
    Dear ************,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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