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Vayama

Online Travel Agency
At Vayama.com, you can compare 500+ airlines reaching 9,000+ destinations worldwide. Thinking about a holiday in the Philippines, visit the …

99 Almaden Blvd #880

San Jose, CA 95113-1618

http://www.vayama.com

(855) 396-8777
99 Almaden Blvd #880, San Jose, CA 95113-1618
http://www.vayama.com
(855) 396-8777
Accreditation
This business is not BBB Accredited

Years in Business: 15

BBB Rating
C-

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Customer Reviews
★★★★★
★★★★★

Average of 283 Customer Reviews

Start a Review
Customer Complaints

1,769 complaints closed in last 3 years

1,465 complaints closed in last 12 months

View Complaints Summary

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Overview

At Vayama.com, you can compare 500+ airlines reaching 9,000+ destinations worldwide. Thinking about a holiday in the Philippines, visit the city of Bangkok or looking for a cultural trip around Europe? We will help you find great flight deals!

Products & Services

One way flights - Round-trip flights - Multi-destination flights - International flights - Domestic flights - Car rental (in partnership with cartrawler) - Hotels (in partnership with Booking.com) - Transfers (in partnership with Mozio)

Business Details

Location of This Business
99 Almaden Blvd #880, San Jose, CA 95113-1618

BBB File Opened:4/13/2007
Years in Business:15
Business Started:8/1/2005
Business Incorporated:9/1/2005 in GA, USA
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:Corporation
Number of Employees:10
Alternate Business Name
  • Airtrade International Inc
  • Budgetair.com
  • Travix
  • Travix Travel USA, Inc.
Business Management
  • Dennis Tai, Manager of Customer Service
Additional Contact Information

Email Addresses

  • Primary
  • Other
Read More Business Details

Industry Tip

BBB Tip: Travel Agents

Read More

Customer Complaints

1,769 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user

09/09/2020

I booked 2 seats thru Vayama from Boston to Shannon airport on September 24. My flight has been changed significantly landing in Dublin. I booked 2 sets from Boston to Shannon airport. ( booking number VUS_ XXXXXXXX). MY flight has been changed significantly, now landing in Dublin. Under US law, I am entitled to a refund. I called Aer Lingus, and they confirmed I should have a refund. This can only be done thru Vayama travel. I have called their number and emailed them asking for a refund. I have not had any reply. I would like my refund of $738 USD.
…Read More

Desired Outcome

I would like a refund, no other option. The Aer LIngus personnel says I deserve a refund under US law, and I would like Vayama to issue me one ASPS.…
Read 1768 More Complaints

Customer Reviews

283 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

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Most Recent Customer Review
anonymous user

Lindsay F

★★★★★
★★★★★

09/08/2020

... Read More

Horrible. I got confirmation that my flight would be cancelled and refunded. There were 5 tickets on my reservation and they only refunded one of them. I am still waiting for the full refund with no answer from Vayama.
anonymous user
Vayama Response

09/11/2020

Dear Ms. Frederick, We are very sorry to hear about the negative experience you have had using our services. Please be informed that the refund for the other 4 tickets is being processed. We are doing our utmost to get this process completed as soon as possible and we are in close contact with the airlines. We fully understand that the longer processing time does not give you a feeling of comfort. We deeply regret the inconvenience and appreciate your patience.
Read 282 More Customer Reviews

Products & Services

One way flights - Round-trip flights - Multi-destination flights - International flights - Domestic flights - Car rental (in partnership with cartrawler) - Hotels (in partnership with Booking.com) - Transfers (in partnership with Mozio)

Business Details

Location of This Business
99 Almaden Blvd #880, San Jose, CA 95113-1618

BBB File Opened:4/13/2007
Years in Business:15
Business Started:8/1/2005
Business Incorporated:9/1/2005 in GA, USA
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:Corporation
Number of Employees:10
Alternate Business Name
  • Airtrade International Inc
  • Budgetair.com
  • Travix
  • Travix Travel USA, Inc.
Business Management
  • Dennis Tai, Manager of Customer Service
Additional Contact Information

Email Addresses

  • Primary
  • Other
Read More Business Details

Business Categories

Online Travel Agency

Local BBB

BBB of Los Angeles & Silicon Valley

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.