Customer ReviewsforWix.com, Inc.

I received a charge on my business credit card and am quite sure its from an account setup by someone at my company who retired a few years ago. Any WIX access has been nil for years. I called the # on the descriptor to try to find out why I as charged. Phone is answered by a recording that says to go to the website wix.com/contact which I did. Was stuck in a circle of a bot that couldnt answer my questions. Finally figured out how to get a call back. Someone called me and said he had no access to help me so was going to send a link to my email from which I could resolve it. I never got an email (checked spam / nothing) so went back onto the site and got stuck in another circle. Will be disputing the charge with my credit card company.

Do not purchase!!!! The accounting practices are terrible. You think you have canceled and then it's not. So basically I paid for a year that I am not using. There is several places that you have to cancel.

The company does not allow you to close your account until your subscription ends and they don't allow you to cancel your subscription until it expires. I will have to remember to come back in year to close my account!!! Terrible service.

I have had a WIX website for years. Somehow it got upgraded to premium. I spoke to a salesperson and said it was a mistake. I still got charged over 3 times the amount. I chatted with customer service. She said I would get a refund and sent me the steps to address it. I followed her direction but she closed the chat before I could finish and the refund was denied. I have $30 of overcharges and will have to find another website hosting site as customer service at WIX is horrible.

I couldnt leaves review without clicking a star review. I would give Wix zero stars. The worst customer service. Our customers have been unable to access our site for 10 days. Everything we talk to a rep, the file starts over again. We cannot speak to someone in the escalation department, email only. It takes hours for them to respond, and we only get half answers. We have been going back and forth for 10 days. We have an event coming up in a few days. We have lost sponsorship dollars. We have lost potential attendees because they cannot access our site. We cannot get volunteers because the site is down. We cannot sell event merchandise because our site is down. Our press release had not been picked up because the press cannot S or site. Very angry about this lack of customer service!!!

I am writing to file a formal complaint against Wix.com regarding their billing practices and customer service. I have encountered a significant issue with an automatic payment charged to my account without prior notice, and despite cancelling the service immediately and requesting a refund, I have yet to receive any response or reimbursement from Wix.com. This lack of communication and failure to provide a resolution is deeply disappointing and reflects poorly on Wix.com's commitment to customer satisfaction. As a consumer, I feel misled and mistreated by Wix.com's billing practices and inadequate customer service.

What the h*** happened to WIX? I have been a Wix customer for several years and operate 2 websites on Wix. One website, the one I am writing about, offers online courses which by the way are a feature available at all the pay levels for Wix. I purchased a Business website in April of 2023, with the renewal due on April 10 of 2024. I have been marketing my online courses since the 4th of March. 2 weeks to the day, I receive an email that says all participants of my online course have been denied access to the course until and unless I upgrade immediately to the new Premium plan. Mind you, I am not due for renewal until April 10, and ALL the paid plans include online course access. So basically, *** held me and my participants who paid for the course hostage until I upgraded. After more than a day of talking to 4 different "experts" and being told my situation was being elevated to the highest-level experts, ***** All I have gotten thus far is the run around. Let me also explain that I chose to upgrade since I was being held hostage. There was no other choice in plans, I either upgraded to the more expensive plan or nothing. To add insult to injury, I did not have the option to subscribe for another year.. nooooo.. I was forced to upgrade for 2 years. As much as I have demanded to speak to someone in authority or contact the corporate office at least in the U.S, ... crickets. Don't bother calling the 800 number posted here for Wix.. it's just one more dead end. I intend to file a formal complaint.

I used Wix.com services to create a website. After a month or so I forgot all about it. One year later (today) I see that my credit card was charged a $350 renewal fee. I called customer service to cancel my account and for a refund, but they stated it will have to be reviewed by their billing team which may take 12 days. A quick ****** search revealed that Wix.com engages in practices to take advantage of people through the auto-renewal process and not reimburse their money. So now I'm waiting 12 days to review for a refund that is most likely going to be rejected. This company does not care about customer service.

Everything was going great with the website. Loved it. Then came the payouts. The first one was flagged for High-Dollar. $12,900. The next two, $15,100 and $15,000 are now being held for "compliance reasons" with no clear reason as to why they're being held. It's been 10 days since the customer paid. I'm still getting the same generic emails, "the compliance team is working diligently to resolve this and will be in contact with you."The initial reason was because they were run back to back, as advised from Wix customer support to deal with the initial $20k transaction limit. I did as was advised, and now my payout is being held. I can't ship the product until I receive payment. So now I have a customer questioning the legitimacy of my business. Anyone have any luck with high-dollar payouts? What did you do to resolve it? Is there someone on the inside you can talk to? This is a lot of money to be holding onto with no explanation.

Absolutely terrible.They advertise as a FREE web-site. Once you get in, it's a rabbit-hole of various paid options. Once you sort through that, it's AI produces a generic web-site with images that you can't change (I'm sure you can, but I couldn't figure it out). Their entire purpose is to lead you to other options where you need to pay subscriptions.When I chatted with them to cancel, they told me it would take 12 BUSINESS DAYS. In 2024, there is absolutely no reason that anything online should take 12 business days.Run. Do not walk. Run from Wix.