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      Country
          Country

          Find a Location

          Wix.com, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Wix.com, Inc.

              500 Tery A Francois Blvd Fl 6 San Francisco, CA 94158-2230

              BBB Accredited Business
            • Wix

              10 West 18th Street, 7th Floor New York, NY 10011

            Business ProfileforWix.com, Inc.

            Web Hosting
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 158 Customer Reviews

            Customer Complaints

            726 complaints closed in last 3 years

            309 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2015

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Wix.com is a cloud-based web development platform.

            Products & Services

            Wix.com allows users to create HTML web sites and mobile sites through the use of online drag and drop tools. Users may add functionality such as social plug-ins, e-commerce, online marketing, contact forms, e-mail marketing, and community forums to their web sites using a variety of Wix-developed, and third-party applications.

            Business Details

            This is a multi-location business.

            Find a Location

            Wix.com, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Wix.com, Inc.

                500 Tery A Francois Blvd Fl 6 San Francisco, CA 94158-2230

                BBB Accredited Business
              • Wix

                10 West 18th Street, 7th Floor New York, NY 10011

              BBB File Opened:
              5/9/2011
              Years in Business:
              18
              Business Started:
              1/8/2006
              Business Started Locally:
              1/8/2008
              Business Incorporated:
              10/14/2010
              Accredited Since:
              4/27/2015
              Type of Entity:
              Corporation
              Number of Employees:
              2000
              Alternate Business Name
              • Wix Lounge SF
              Business Management
              • Mr. Avishai Abrahami, CEO
              • Mr. Wix Support, Wix Support
              • Customer Service, Customer Contact
              Contact Information

              Principal

              • Mr. Avishai Abrahami, CEO
              • Customer Service, Customer Contact

              Customer Contact

              • Customer Service, Customer Contact

              Customer Complaints

              726 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Wix received payment on 02/08/24 from our client, processed the payment, keept the money and refused to send it to our account. When i contacted customer service they requested a bunch of documents when we already have an stablished relationship with them. Their customer service staff is not is in the US, they are lazy, don't wanted to do the most simple due diligence work and pass that work to their clients. I don't need to do their work. I'm a paying client and don't need to do more work to solve their mistakes.
              Read More

              Customer Reviews

              158 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tom W

              03/14/2024

              Wix had good reviews in Jan 2023. Wix.com - 2 Year Jan 28, 2023 - Jan 28, ***** $67.80 then other charges Feb $192.00, as I did not use the account or make a blog, I thought things were done....I tried to find a human being to opt out, and could not find how to unsubscribe at that time. Suprise !! Then in Jan 2024 got a withdrawal from my bank for $384.00. I did not authorize anything. and filed for a dispute with my bank, and they just responded "Unfortunately, these charges were authorized, and the merchant completed the service requested, so we are unable to pursue recovery on your behalf. The provisional credit that was previously applied to your account will be adjusted. An amount of $384.00 will be reversed on 03/22/2024. You will have full use of the funds until the reversal. This notice serves as final resolution of your dispute." Well the folks at my local Bank will put a stop to it, and I finally logged into the Wix account "We suspended your account when you disputed the charge in Feb" I still have a small LLC for local work and sad that we got conned out of "$643.80" by Wix a big international corporation. No humans pick up on the phone and I have done a lot of business development in the US and even Internationally, and I will not be able to give them a single star. "Buyer Beware" Likely used as elder click bait :-) And if BBB finds a human contact at Wix that would refund any or all, would change to add a star or two. More shall be reveal. No one died and grateful for that , carry on!

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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