Business ProfileforRevel Systems, Inc.

This is hands down the worst company I have ever dealt with. We had a small pizza shop in ******* ** called ********** We somehow got convinced to use Revel even though the software was a bit more engineering type focused. Fine, we could deal with that. Well, this system just kept crashing on its own. From credit card readers not working to the whole system not taking online orders, it went down at least weekly, at random. We lost thousands of dollars of revenue. We lost employees because they couldn't take it anymore. We lost customers.We explained at length to Revel the problems we were having. Multiple calls, multiple emails, including adding senior management. We told them we needed someone to come and fix it. Nobody ever came. Nobody ever fixed it. After incredible amounts of frustrating and significant economic impact, we cut the cord and moved to another POS system.Well guess what. Revel is not letting us cancel and continues to bill us monthly. They did not come close to holding up their end of the contract, and I am torn between filing a lawsuit and spending my time on that, or going more scorched earth. This is a horrible company filled with horrible human beings. they can see our call logs. they can read our emails. they can practically feel our tears. And yet they never fixed our problems, never sent anyone to help, and now continue to charge us. It's horrible on so many levels. Don't use this company ever!!!