Reviews

Review Details

• Review frombrittnee H

  Date: 04/17/2025

  2 stars
  My first experience with this company was horrible. Which, is super unfortunate because I was extremely excited to get my bamboo sheet *********** cover. To start, my order said it was going to be received by the 14th of April, the 14th of April came & it wasnt even shipped once I got in touch with someone it was shipped. I open my ********** pillow cases were missing from my sheet set. I clear it up with ************** say they are going to send me them. THEN I wash all the bedding & Im putting it on the bedI could not get the duvet cover to fit my bed THEY SENT ME THE WRONG SIZE. Then I reach out another customer service ********** request not only a picture of the literal tag that says FULL/QUEEN on it with the company logo. They want me to sent measurements of the freakin duvet cover. I send them then they want a whole picture of the duvet with the tape measure fully showing the whole cover. Finally, she says that they approved my ************** are going to send me a return label for all the ************ will refund me? I DONT WANT A REFUND I WANT MY KING SIZE DUVET?! I mean this is absolutely INSANE. I spend $300+ on bedding & this is what I get? I gave 2 stars because at the end of the day this bedding felt absolutely amazing.which is why I dont want a refund & just want what I ordered. Normally with this kind of service Id go elsewhere but I cant deny the fact that the bedding was incredibly soft & comfy feeling lol.

  Quince.com

  Date: 08/12/2025

  Thank you for taking the time to share your feedback! Were sorry for the delays and errors with your order. This is not the experience we aim to deliver. The correct items have since been sent, and we appreciate your patience while we resolved the issue. If you have any other questions or concerns, please don't hesitate to reach out to us directly, and we'll ensure someone assists. Thank you for shopping with Quince!

• Review fromDavid D

  Date: 04/12/2025

  2 stars
  ************ coffee maker looks nice but comes with absolutely not a word about usage, size, care, return policy, or anything else, Ive never seen such a lack of information on any product. When they are asked about it, they send a link to a ******* video from a different manufacturer. Which of course tells you nothing about this product or how many cups to coffee scoops etc nor best way to wash it. Very disappointing!

  Quince.com

  Date: 04/30/2025

  Thank you for taking the time to share your feedback; were sorry to hear that you were disappointed by the absence of usage instructions with your ***************************** We intentionally do not include printed instructions as part of our effort to reduce paper waste and encourage more sustainable practices. Our product team typically includes extensive details about use and care on the product page, so we recommend checking for important information there first. However, we understand how important a smooth experience is and were always happy to provide digital instructions, tutorial videos, or tips upon request. We truly appreciate your input, as it helps us improve and continue serving our customers better. If you have any other questions or concerns, please don't hesitate to reach out to us directly, and we'll ensure someone assists. Thank you for shopping with Quince!

• Review fromBrenda G

  Date: 04/11/2025

  1 star
  The return process is lengthy. Waiting for 15 business days after the return is received to refund the customer is unreasonable. I am currently waiting for refunds for two returns in the amount of $402.80. If you are unsure of the items on the website, please do not purchase to avoid the hassle of their return policy. Holding on to someone funds after the item is in your possession is defined as theft and fraud.

  Quince.com

  Date: 04/30/2025

  Hello! Thank you for taking the time to share your feedback about your shopping experience with Quince. We apologize if the return processing time causes any inconvenience. Our teams are constantly working to improve the process to ensure returns are processed accurately and as quickly as possible. We're happy to share your feedback with them so we can continue to work towards a faster refund timeframe. After checking your orders and interactions with our team, we can confirm the pending refunds have since been processed, but if you have any other questions or concerns, please don't hesitate to reach out to us directly, and we'll ensure someone assists. Thank you for shopping with us, and have a wonderful day!

• Review fromCathy M

  Date: 03/20/2025

  5 stars
  I LOVE QUINCE and every item I have ever ordered from them has exceeded my expectations. The prices cant be beat and the quality is amazing . I am so surprised to read the complaints on here because I have ordered and returned quite a few times and it couldnt have been easier. Always a smooth process and quick shipments. I just received 3 pair of the $50 jeans in different colors and by far they are the BEST fitting jeans Ive ever owned! I will never buy $175 jeans ever again. I also love the fact that they offer cotton sweaters and tops. I have recommended Quince to all my friends and family. Super happy with this company.

  Quince.com

  Date: 04/30/2025

  Thank you so much for your kind words and for taking the time to share your feedback after your Quince shopping experience! We're absolutely thrilled to hear that you've been loving your Quince items and that our quality, pricing, and service have exceeded your expectations. It means the world to us to know that our jeans, sweaters, and other tops have found a place in your wardrobe, and that you've recommended us to your friends and family. Your support and trust truly inspire us to keep doing what we do. We look forward to continuing to provide you with more pieces you'll love! If you ever have questions or need help with an order, please don't hesitate to contact us directly. Thanks again!

• Review fromEsther L

  Date: 02/05/2025

  1 star
  I have been a loyal customer and have enjoyed shopping with Quince, but I am extremely frustrated with the refund process and the lack of customer support.
  On a previous order, I returned an item and was supposed to receive a refund to my credit card. However, instead of a refund, I was issued store credit—despite receiving an email confirming that my credit card had been refunded. I attempted to reach customer service multiple times but received no response. After several unsuccessful attempts, I gave up and decided to use the credit towards another purchase.
  Unfortunately, the new items did not work out, so I returned them as well. This time, I received an email stating that my refund would be processed back to my credit card. However, instead of receiving the full amount of $190, I only received $16.19. Once again, I attempted to contact customer service but wasn’t successful.
  I’m going to work with my bank to resolve this issue. I will not be ordering from them again. Not worth the trouble.

  Quince.com

  Date: 04/30/2025

  Thank you for taking the time to share feedback about your shopping experience with Quince. We apologize for not getting back to you when you reached out for the original order. If our auto-reply messages don't fully address your concern, be sure to send a follow-up message requesting more help so our team can jump in and assist. We're sorry about the issues around your refund and store credit, but happy to address your concerns.After reviewing your orders and interactions with our team, we ensured the portion of your most recent order that was paid for with your Card was fully refunded. We're working with our teams to ensure the refund confirmation emails correctly reflect the refund method, but if you feel there is a discrepancy in either your store credit or refunds, please don't hesitate to contact us directly so we can continue looking into this for you. If you have any other questions or concerns, please don't hesitate to let us know and we'll be happy to help. We appreciate your help improving our service and hope to see you shopping with us again soon!

• Review fromJordan S

  Date: 01/18/2025

  1 star
  horrible they have somehow lost two packages and I will never order from them again. they told me I should wait to receive my order but this is the second time my tracking has not updated and the shipping carrier hasnt received my package. So how exactly does that work Quince?

  Quince.com

  Date: 04/30/2025

  Hello! Thank you for sharing your feedback about your experience with Quince. After reviewing your interactions with our team and checking the orders in question, we confirmed the most recent order was delivered just a few days after you reached out to us. We apologize for the delayed delivery, but happy to see the order eventually arrived. We haven't heard back from you, so hopefully you loved the items you purchased, but if you need further assistance, please don't hesitate to reach out to us directly. Thank you for shopping with Quince, and have a wonderful day!

• Review fromRick D

  Date: 01/10/2025

  1 star
  Worst experience ever! I was a first-time shopper at ******, a disaster from start to finish. First, they shipped my order to the incorrect address. The items were returned to sender, but I was never notified, so I continued to wait a week for my order.Customer service was a nightmarethe phone number was non-existent, and dealing with the chat was brutally painful. Despite the portal showing my items as delivered, I never received anything. I even had to call **** to dispute the charge.I will never shop here again. Unacceptable service, misleading tracking information, and horrible customer support. Do yourself a favor and avoid Quince.

  Quince.com

  Date: 03/13/2025

  Hello!
  
  Thank you for taking the time to share your feedback about your shopping experience with Quince. I'll start by sincerely apologizing for the frustration you experienced with your order and our customer service. We fully understand how disappointing it must have been to face the challenges you described, especially as a first-time shopper with us.
  
  Upon reviewing your case, we confirmed the incorrect shipping address was submitted during the initial order, which led to the package being returned to sender. Unfortunately, when we were made aware of the situation, there was an error on our end regarding the replacement order we set up, as we only processed replacements for 2 out of the 4 items. This was a mistake on our part, and I deeply apologize for the confusion and added frustration this caused.
  
  I also want to acknowledge the difficulty you faced with our support team, and I regret that we did not meet your expectations in resolving the matter promptly. We encourage all customers to closely monitor the tracking information provided by the assigned carriers, as this would be the most reliable way be up to date on any delays or issues. Im glad to hear the dispute you opened has been resolved in your favor, and I sincerely hope that the full refund has provided some satisfaction.
  
  Please know that we take your feedback seriously and are implementing improvements to our shipping processes to ensure this doesnt happen again. Thank you for your patience and understanding as we worked through the issue.
  
  We truly value your feedback, and we hope you'll consider giving us another chance in the future to provide you with the excellent experience we strive for. If you ever have any questions or need support, please don't hesitate to reach out to us directly so we can assist. 

  Best Regards,

  Quince

• Review fromOlga F

  Date: 01/05/2025

  1 star
  ******. I have been unable to return an item. I will NEVER EVER buy anything from this store. They are trying hard to go out of business. This was actually my third item bought. I didn't need to return anything before. The sweater I am trying to return is sooooo large.

  Quince.com

  Date: 01/07/2025

  Hello!Thank you for sharing your feedback about your experience while shopping with Quince. We're sorry to hear about the trouble returning an item but happy to address your concern.Most of our items are covered by our 365-day return policy unless there is some indication on the Product Page that the item is final sale or non-returnable. To create a return and receive a free return shipping label, simply create an account with the email you used to make the purchase. Once signed in, you can see your order history and submit a return for any eligible items. Once the return package is sent back, we'll process the return accordingly.If you need help or have more questions, please reach out to our Care Team directly so we can assist. You can find our Contact page here: ********************************************* We appreciate you for shopping with us and hope to hear from you so we can turn this experience *********** Wishes!

• Review fromMichelle K

  Date: 12/20/2024

  1 star
  I have purchased many quince products and have followed their return policy to a tee. Recently I purchased 2 skirts, and they did not fit, when I went to return them, I was told that they were final sale. Although, I did not note that when checking out, it is not in my email that I received when I purchased them, nor in my account log. The skirts are still available on their website, with no identication that they are final sale... I even asked for instore credit but was told no. I will not be shopping with this company any longer.

  Quince.com

  Date: 01/06/2025

  Hello! Thank you for sharing your feedback about your shopping experience with Quince. We appreciate you for being a loyal Quince customer and are happy to address your concerns regarding our final sale ******** a young company, we're constantly working to provide the best items at the best prices. Still, some items will occasionally be sold as Final Sale items which may include exceptions to our standard 365-day return policy. Due to some last-minute changes, the items marked as Final Sale were clearly indicated on their respective product pages, but we will work to make sure this is clearly stated at checkout and on receipts/confirmation emails going forward. That said, we're happy to see our team was eventually able to provide a resolution, allowing a return for Store Credit as an exception to the Final Sale policy.Once the item is shipped back with the free return label we've emailed to you, the store credit will be processed and available to use. If you have any other questions or concerns, please don't hesitate to contact our support team directly, and we'll be happy to help. Otherwise, thank you for shopping with Quince, and have a wonderful day!

• Review fromChristina J

  Date: 12/15/2024

  2 stars
  I had an odd experience regarding a return with Quince. They sent me the wrong item, and I had to jump through hoops to initiate the return. This includes sending a PHOTO of the wrong item. Also, their sizing is inconsistent. I bought two pairs of their ponte pants that are supposed to be the same length, and they are about 2 inches different.

  Quince.com

  Date: 01/06/2025

  Hello!Thank you for sharing your feedback after shopping with Quince! We're sorry to hear about the issues with your order, but happy to address your concerns.When submitting a return, we may ask for photos/videos so we can share them directly with our designers and vendors in real time. This allows us to investigate any potential product or inventory issues immediately so we can ensure the issue doesn't occur for other customers. As an online company, this part of the return process is crucial for reviewing returns and preventing returns fraud. As for the length discrepancy you mentioned with our Ponte Pants, after checking the order, we've confirmed that you ordered the Ultra-Stretch Ponte Straight Leg Pants in M/Black with a 30" inseam, while the Ultra-Stretch Ponte Bootcut Pants in L/Black were purchased with a 32" inseam. Be sure to double-check your selections when picking the inseam length on the product page before heading to checkout. I hope this information sufficiently addresses your concerns and clears up any confusion, but if you need further assistance, please contact our Support Team directly so we can assist. Thank you for shopping with Quince, and have a wonderful day!