Business ProfileforNailboo

I placed an order online in August and due to time constraints I wasnt able to use the products until recently. Upon plugging in the curing light I found that the ** lights would not light up, it was defective. I had never used the light. I contacted the company to request a replacement. I was told it was past the 90 day return period and that I could simply purchase a new light, the representative even bragged that many improvements had been made since my purchase. I asked to escalate to a manager and received another email stating the same with the additional statement that online customers automatically accept the return policy. I would prefer a replacement so I can use the polish I purchased. Below are the emails I received. First email:Hi ******,Thank you for reaching out! Unfortunately, we can no longer replace nor refund this order because it is past our 90-day service period. Nailboo has made huge improvements to the products since then and is still loved by many today, that's why we are still in business and continuously growing. Should you give our kits another chance, feel free to place a new order and get back to us with your order number. We'll be happy to give a huge discount. am sorry I can't be of any help at this time. We appreciate your patience and understanding. Have a lovely day!Second email:Hi ******,Thank you for sending me this photo!I'm so sorry, but I have reviewed your order #****** and found that it was delivered on August 21, 2023. Our team won't approve our replacement request for this anymore because it is past our 90-day service period.By purchasing from our website, our customers understand and agree with the refund policy. I've gone ahead and pasted the link for your reference on our refund policy.********************************************************* However, we can give you the code WE-SRY35 for a 35% discount on your next order.If you have any other questions please let me know.