I initiated a transfer of $2000 to my brother in law in South Africa last Tuesday (Trans. ******** )- a week later and he hasn't received it and Xoom is still giving me the run around. I have phoned everyday, stayed on hold for about 45 minutes each time, each time they say their "Partner" ************* has said the transaction has been completed when it hasn't been, every day, they will reach out to their Partner- every day their partner says the transaction has been completed. My brother-in-law called their partner today who said that no, the transaction was not complete because Xoom has not sent them funds for this transaction or any other because they are in a dispute. I called again twice today, and told both times that they'd reach out to their partner again. I emailed the screen shot from my Brother-in-law's account showing he hasn't received it and again, they'll reach out to their partner. They are stalling day after day, they refuse to send me proof from their "partner" that the transaction was complete. I believe that they are holding funds deliberately and are profiteering off the increase in money transfers due to the Covid 19 pandemic. I have asked repeatedly that my funds just be returned to my bank account and they refuse. This is outright fraud.

Mar 16, 2020 My wife and I were vacationing in ****** and needed additional funds. I began a transaction thru *******Xoom to transfer $300 from our US bank account to her ******* ******* account. Mar 17 received a message the transaction was almost complete. Mar 18 the funds were debited from my US account but I also received a message there was a slight delay in the transaction. Mar 21 funds were still not available and I opened a case with Xoom wanting to know where the money was because I needed it and 5 days had already passed. Mar 22 we took a cash advance against a credit card for the $300 and attempted to use the "Cancel" function on the Xoom site, it would not allow me to cancel stating "cancellation failed", started another case with Xoom telling them I cannot cancel the transaction online and demanding them to cancel and refund my money, I told them I got a cash advance and was leaving the country Mar 24 so the money being deposited into a ******* bank was no good to me, more than a reasonable amount of time had passed without them completing the transaction. Now it is Mar 26, I am back in the US, and STILL the transaction is in delay. I want my money back!!!! 10 days and still nothing on a digital money transfer! How can this be?

I would like to report a fraud against Xoom Corporation. Recently I've made a transaction from Xoom to transfer funds from my ** **** account to India Bank account but the funds were never deposited in my India bank account. I've sent Xoom multiple emails and made phone calls but no one is responsible enough to look into this. Also, I've shared my both bank statements (the sending and the receiving bank) to verify that the funds were never deposited. I'm going through a lot of mental stress becaise of all this. Please help me out here. Thank You!!

This company advertises "clear upfront pricing" but they are deceptive in their currency rates. They charge me a transaction fee (which I am agreeable to) but they then reduce the rate of the currency exchange in order to make additional hidden profits. As an example, I went to send $100 USD today to ****** and they were going to charge me $6.99 transaction fee (which is clear and agreeable) but then they are offering an exchange rate of 1 USD = 4.4899 **** where as today's posted rate is 1 USD = 4.62 **** (which feels fraudulent, misleading and theft-like).

I have been using Xoom to send money to Colombia for nearly a year now. I have sent over $5000.00 in January with no issues using the same account and the same receiver's details. This month, when I repeated the process (over $6000.00), all of a sudden massive request for bank statements and many other documents were requested. Once submitted, the same request for the same documents were made, over and over again, with no explanation. Normally sending money takes less than an hour or just a few at most, for this transaction, it has been over a week. Both Xoom and their "Partner" were contacted, both said the other was holding up the money, and both said they don't have the money. I am now stuck and Xoom has shown no inclination to resolve this issu.

This is the second time I used Xoom. The first transaction went smoothly and I second time I had a problem. I used Xoom to transfer 600 dollar to my brother in law on Feb 8, 2020. I keep checking for it to clear and today Feb 12, 2020 I received an email stating it was competed and the money was delivered. I check with my brother in law and he said he has not receive the money. I keep calling them Xoom and the only answer I got was that they need to contact their partners...my brother in law tried contacting their partners which is ********* and they refused to talk to him... which is bull crap... so basically I’m out of 600 plus 8.88 fee..

1. I sent 3000 dollars to ******** through the Xoom web page on February 7th. Its important to clarify, that the platform of Xoom is linked with my bank account and I had to log in to the bank and the Xoom system verified that I had enough funds to make the transaction. The system approve the transaction, however, the platform of Xoom was not working during the whole weekend and I could not see the evolution of the transaction. By next Monday February 10 I still have the money of the wire on my bank account (Xoom has not make it the transaction yet), and I got a message from my bank saying that the transaction with Xoom was rejected by insufficient funds and they discounted 30 dollars for that. 2. On February 10 I repeated the transaction, (since the previous one has failed) and I sent again 3000 using the platform of Xoom. Again, Xoom platform confirmed with my bank that I have enough money and the transaction went through successfully. 3. On February 11 at 9:14 am, I got a text messages from Xoom, saying that both transaction, Feb 7 and Feb 10 have been approved and that the person in ******** has received the money. Of course, the person in ******** got the deposit twice. I checked on my bank account and I only have one discount. I did not have any negatives on my bank account neither. I tried to enter to the Xoom web page to se what was happening and is not working. They have been fixing the platform the whole weekend and still I am not able to log in and track my transactions. 4. On February 11 at 11:00 am y received an email from Xoom with a "Collection Notice" saying that they have suspended my account. They say that completed my transaction and the person in ******** received the money, but that I dont have money in my account. How the hell is possible that they made a transaction from my bank account, verified the amount, send the money, and now say that I dont have the funds? Of course, they are doing the transaction twice!!!! 5. I called Xoom line of help to ask how could we solve the problem and reverse the second transaction. The answer was... "NO WE CAN'T because the person in ******** already got the money, now is your responsibility ask the person that send the money back and you should pay Xoom. UNBELIEVABLE!!!! 6. I tried again to access to my account in Xoom to see if I am able to reverse the transaction. I cannot access to my account. 7. I called again to the toll free of Xoom, explained my case again and this person told me that she is going to REVERSE the transaction. She asked to what account I want to get the money back, and I said that to the account that they have linked. 8. I called again to the toll free just to make sure that they have reversed the transaction. This time the person told me that was not possible and that the only solution is to ask to the recipient to send the money back and that I paid to Xoom. And the cherry of the cake: On the second phone call to the Xoom line, the person has not reverse my transaction. Instead she had authorize my bank account to discount the money from my bank account. If I did not call for the third time to the line, they would have taken my money out. 9. I have been dealing with a simple wire the whole weekend and with this problem I waste my entire morning. Plus I will have to pay extra for the cost of the transactions and differences on the exchanges rates. Who respond for that? This is not serious!!!

I have funds transferred into my ****** account because of the xoom relationship bu t could not access them because of a security issue I was transferred and sat on hold 4 hours last night hang up after hang up and no resolution, I was finally told 24 hours later that i could transfer out of ****** to ******, but not mine. I also have had over 6 cancelled transfers for lack of verifications which i sent in 3 times. Also today 2 transactions from my checking to me were declined instantly without explanation and they told me that they could not disclose the reason they would not send me my money.

I’m traveling overseas. Used xoom to send money to a friend because I was short. My account was locked and transaction canceled. Spent money to call xoom, after they verify me, I was informed that because someone else didn’t pay their Xoom account and Xoom couldn’t find that person my account was locked. I was even asked to work for free by tracking that person down for them and get that person to call them. I want Xoom to reimburse me $1000 for time wasted, money spent on contacting them and for the delay in receiving my funds because of a reason completely unrelated to me.

I transferred US$ 1000 from my US Bank account to my daughter's bank account in the Hong Kong is HKD currency. The money was deducted from my US bank account however, nothing has happened since Dec-29th 2019. When I called customer care to check, I am told Xoom has technical issue with their partner and when I asked what is the estimated resolution time, I am told they do not have any timeline. Upon asking if this will take hours, days, Weeks, Months of years, I am told they can not provide any input as they dont know. I feel cheated as Xoom is sitting on my money and are refusing to provide any resolution. The transaction tracking number is XX******. I spoke to Ramir (supervisor at the customer care center) and my customer care call reference number is 20******. This is clearly a case of cheating where Xoom is not providing me clear details when will they deliver my money. Kindly help.