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Xoom Corporation

Money Orders
Xoom Corporation, also Xoom, a PayPal Service is a digital money transfer or remittance provider that allows consumers to send money, pay bi…

425 Market St Fl 12

San Francisco, CA 94105-5404

Open 24 Hours

Accreditation
BBB accredited business

Accredited Since: 1/1/2004

Years in Business: 19

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 108 Customer Reviews

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Overview

Xoom Corporation, also Xoom, a PayPal Service is a digital money transfer or remittance provider that allows consumers to send money, pay bills and reload mobile phones.
 

Business Details

Location of This Business
425 Market St Fl 12, San Francisco, CA 94105-5404

BBB File Opened:6/1/2001
Years in Business:19
Business Started:5/1/2001
Business Incorporated:10/10/2012
Accredited Since:1/1/2004
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 2077 for this business, issued by Department of Business Oversight. The expiration date of this license is 3/31/2021.

These agencies may include:

Department of Business Oversight
1515 K Street, Suite 200
Sacramento CA 95814
Type of Entity:Corporation
Number of Employees:300
Alternate Business Name
  • Xoom.com
  • Xoom, Inc
Business Management
  • Ms. Liz Fisher, Director of Customer Service
  • Mr. Matt NaSal, Service Manager
Contact Information

    Customer Contact

  • Mr. Matt NaSal, Service Manager
Additional Contact Information

Fax Numbers

  • (415) 777-8690
    Primary Fax

Phone Numbers

Email Addresses

  • Primary

Customer Complaints

209 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
I initiated a transfer of $2000 to my brother in law in South Africa last Tuesday (Trans. ******** )- a week later and he hasn't received it and Xoom is still giving me the run around. I have phoned everyday, stayed on hold for about 45 minutes each time, each time they say their "Partner" ************* has said the transaction has been completed when it hasn't been, every day, they will reach out to their Partner- every day their partner says the transaction has been completed. My brother-in-law called their partner today who said that no, the transaction was not complete because Xoom has not sent them funds for this transaction or any other because they are in a dispute. I called again twice today, and told both times that they'd reach out to their partner again. I emailed the screen shot from my Brother-in-law's account showing he hasn't received it and again, they'll reach out to their partner. They are stalling day after day, they refuse to send me proof from their "partner" that the transaction was complete. I believe that they are holding funds deliberately and are profiteering off the increase in money transfers due to the Covid 19 pandemic. I have asked repeatedly that my funds just be returned to my bank account and they refuse. This is outright fraud.
Read More

Customer Reviews

108 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Apc

07/06/2020

I have a trasaction which told me the delay was temporary. Its been seven days and still no update on where my money is or why is it still being delayed. All Xoom can tell me is they are waiting to hear from thier parnters about this transaction. I find it hard to believe 7 days later they have yet to receive some kind of update about it.
... Read More

Business Details

Location of This Business
425 Market St Fl 12, San Francisco, CA 94105-5404

BBB File Opened:6/1/2001
Years in Business:19
Business Started:5/1/2001
Business Incorporated:10/10/2012
Accredited Since:1/1/2004
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 2077 for this business, issued by Department of Business Oversight. The expiration date of this license is 3/31/2021.

These agencies may include:

Department of Business Oversight
1515 K Street, Suite 200
Sacramento CA 95814
Type of Entity:Corporation
Number of Employees:300
Alternate Business Name
  • Xoom.com
  • Xoom, Inc
Business Management
  • Ms. Liz Fisher, Director of Customer Service
  • Mr. Matt NaSal, Service Manager
Contact Information

    Customer Contact

  • Mr. Matt NaSal, Service Manager
Additional Contact Information

Fax Numbers

  • (415) 777-8690
    Primary Fax

Phone Numbers

Email Addresses

  • Primary

Local BBB

Golden Gate Better Business Bureau

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.