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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,320 total complaints in the last 3 years.
    • 771 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern that I am, This email is aim to the BBB ************************ I am writing to you Say I been having problems this bank since March and I am still waiting for my money and now as today 07/13/2023 I found out that all my money been removed SOFI bank On 07/11/2023 the bank block my account but when I ask why, they told me That something was going on with my profile and that they was trying fix the problem and they will contact me after it fix but, no one contact me at all so when I Check my account on 07/13/2023 it show me that I have $ 00 in this account and when Call the bank they told me That my money was transfer to external account witch I told them I never hade a external bank account. So again the bank did not alert me to ask any question with no other bank So now, I went from having money in this account to having nothing at all, and they still did not find my money from March 20th 21st witch I am still waiting for my $4,716 to be return to me and no was of today I am Waiting for a Total of My Life saving is missing ****** and all They can tell me is it was transfer to another account and give me the last four digit of the account That I have no Ideal what this mean to me I want ********* to Get my money back I am still waiting

      Business Response

      Date: 07/21/2023

      Please see the attached document. Thank you.

      Business Response

      Date: 07/21/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi bank is false advertising their loan department by posting on their website and app that you can check loan rates with NO EFFECT to your credit score. This is a lie. They did a hard inquiry on my account and it did in fact effect my credit score. I demand for it to be removed from my credit history because they lied and I would have NEVER check on their loan options if it wasnt ADVERTISED that it would have no effect on my credit score.

      Business Response

      Date: 07/18/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10, 2023, I looked at information for a mortgage prequalification (NOT PREAPPROVAL) from Sofi. The terms made it very clear that there would NOT be a hard inquiry on my credit report, and that it would instead be a soft inquiry. That was inaccurate, they went ahead and did a hard inquiry anyway and are lying to say that I agreed to it.

      Business Response

      Date: 07/20/2023

      Please see the attached document. Thank you.

      Customer Answer

      Date: 07/26/2023

       
      Complaint: 20308332

      I am rejecting this response because:

      The business did not read or even properly understand the complaint. Also, ************* from Sofi directly texted me to tell me the inquiry would be removed. This has not happened.


      Sincerely,

      ***********************

      Business Response

      Date: 08/01/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to withdraw money out of my account from my 401k for hardship my account said ***** and some change SoFi showed my account as if I got the money from the atm machine when I did not it was a total of 700 dollars and I have the receipts to show I never got my money from the atm now they are talking about its going to take awhile for me to get my money back I need my money back today please help

      Business Response

      Date: 07/18/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi has frozen my account for the past 3 months without an explanation. I have called them numerous times asking them to unfreeze my account and to explain what is going on but am told that someone will get back to me but they never do.

      Business Response

      Date: 07/20/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bank with SoFi online banking. Every time I use my debit card the purchase shows up as pending for ***** hours although the money is deducted from my running total meaning I cannot spend or see the money. The pending column already deducts the money from my account because ********************** is afraid I will overdraft. Now Im on vacation and the resort placed a $500 hold on funds, this money was removed from my running total and $500 showed ** in the pending section deducted from my account. I spent $500 at the resort and upon checkout they accepted my $500 pending deposit as payment. At this point SoFi deducted $500 again from my account and my running total is now $1000 less ($500 less than I should have). The biggest problem is they only show one charge of $500 so Im not getting any help from them even though they deducted $500 upon placing the money in pending and again after the charge finally went through. If you read this SoFi you have single handily ruined my vacation and I havent had a vacation in multiple of years I hope you have some sort of feelings good bad or ugly about this. Finally I have only had my SoFi account for two months so looking at the charges is simple and using a little arithmetic I added all the charges and SoFi owes me. I have attached the documents starting for *** and June 2023. We are currently in July so I have taken screen shots of my account for this month.In the screenshots I overlapped the last charge with the first charge of the next screenshot please recognize this. Also there are two Bounce and two ************ charges for the exact same amount this is correct please do not overlook this.

      Business Response

      Date: 07/19/2023

      Please see the attached document. Thank you.

      Customer Answer

      Date: 07/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      today is july 10th 2023 my accont is frozen yet again. ive completed identification verification multiple times. even the enhanced vaerification process. i was recently in a horrible accident and deposited a settlement check that sofi held for over a week. then when they released only half of my check they froze my account. i spent 3 days calling just to verify my identity before it was lifted, i even emailed support multiple photos of my ID as well as me holding it. the account was unfroze for maybe 2 days, then when the other half of my deposit cleared (today) they froze it again saying it is under review. *** called multiple times to verify ID they refuse to unfreeze it still. i want to transfer all my funds and close account but they refuse to do so.

      Business Response

      Date: 07/19/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked and I was robbed of$ ****** on the 3rd of July at 2:48am. I don't know who you are and why money was taken off my chime card but you need take it right asap.

      Business Response

      Date: 07/17/2023

      Please reference the attached document.

    • Initial Complaint

      Date:07/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Sofi dated 2/14/2023 stating they would be applying a bonus to my account that was not recieved in the amount of $100 within 30 days to my Sofi Checking Account. It is well past that 30 day window and I have yet to see the deposit.

      Business Response

      Date: 07/11/2023

      Please see attached. 

    • Initial Complaint

      Date:07/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      And I had my account open with this company for quite a while. I have been a full-time student for the last three years and recently went back to work for the first time in three years. I deposited my payroll check on Friday and it wasnt until after the deposit was made that they notify you that there will be a hold placed on your deposit for 7 days. Why is there no disclosure prior to the deposit being made so that you have the option to stop the deposit and take it to a bank that wont put a seven day hold on a payroll check? Thats pretty shady business tactics in my opinion. The minute that money is deposited into my account and released. I am closing my account and going back to all of the people. *** suggested open an account with this company and tell them not to do so.

      Business Response

      Date: 07/12/2023

      Please see the attached document.

    SoFi is NOT a BBB Accredited Business.

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