Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by Formswift for a subscription I have tried to cancel multiple times. The formswift site gives specific instructions on how to cancel a subscription but the options they list do not exist on their site as stated. This seems like a very shady business practice that preys upon consumers to pay for services they do not wish to continue. I am requesting a full refund of the recent charge to my banking account and full cancellation of any subscription. When I followed the sites cancel subscription process it only gave the the option to renew. Its a horrible business practice and needs to be stopped immediately.

  Business Response

  Date: 04/18/2023

  Dear ******, 
  
  We have located your account and see that it was canceled on 4/17/2023, per your request and we have issued you a refund for your most recent monthly subscription renewal charge.
  
  As stated on the payment confirmation page and your payment confirmation email, and section 6 of our terms of service, we have a continuous billing feature which automatically bills your account, at the chosen subscription price, unless you choose to cancel within your trial period. 
  
  You did not choose to cancel your subscription within that time, so you have been charged your current plan subscription amount. 
  
  Per section 7 of our terms of service, we want you to be 100% satisfied with our Services. If you are less than satisfied or feel there has been an error in billing, please contact us immediately so that we can help you resolve the issue. If you are still not satisfied you may request a refund for up to 30 days after first signing up for any Service, inclusive of any free trial period. After 30 days you may cancel any subscription or access to the Services, but you will not be entitled to a refund. 
  
  However, as a courtesy, we have issued the refund for your most recent monthly subscription renewal charge. It is the maximum refund we can issue. 

  If you need any further assistance, please contact our support team at ********************************.
  
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto swiftform website for 1 form back in early 2022 and they have been billing me monthly up thru 2023. I didnt notice the monthly charge until now and have had charges for construction materials that run up into the tens of thousands of dollars at times and hundreds of transactions. At the point of transaction I assumed the charge was a one time purchase and they have deceptively set up their website point of purchase to convey that situation. No where was their policy obviously spelled out but rather it was buried back in a terms section.This is fraud - an intentional scam to deceive for monetary gain.

  Business Response

  Date: 03/27/2023

  Dear Hao, 
  
  We have located your account and see that it was canceled on 3/27/2023 and we have issued the refunds for your two most recent renewal charges.
  
  As stated on the payment confirmation page and your payment confirmation email, and section 6 of our terms of service, we have a continuous billing feature which automatically bills your account, at the chosen subscription price, unless you choose to cancel within your trial period. 
  
  You did not choose to cancel your subscription within that time, so you have been charged your current plan subscription amount. 
  
  Per section 7 of our terms of service, we want you to be 100% satisfied with our Services. If you are less than satisfied or feel there has been an error in billing, please contact us immediately so that we can help you resolve the issue. If you are still not satisfied you may request a refund for up to 30 days after first signing up for any Service, inclusive of any free trial period. After 30 days you may cancel any subscription or access to the Services, but you will not be entitled to a refund. 
  
  However, as a courtesy, we have issued the refunds for your two most recent monthly subscription charges. It is the maximum refund we can issue. 
  
  Per your request, your account has been canceled and you will not be billed further.
  
  

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19856451
  
  I am rejecting this response because: 

  your company has been taking money monthly from 2022 til now, I cant accept the $74 refund you just agreed to give it back to me.

  I believe your company using dishonest methods to lure people give out their credit card information so you can charge us under the so called subscription service every month without us even realizing.

  Dont tell me the terms and services of I have to cancel within 30 days to get my refund when I didnt even know your company has forced me to enter the subscription it is illegal, it is fraud, everyone that has been put into this fraud act by formswift should have a class action lawsuit against your company. You have wasted peoples time and money not to mention the emotional distress.

  
  Fraud in the inducement occurs when a person tricks another person into signing an agreement to one's disadvantage by using fraudulent statements and representations. Because fraud negates the meeting of the minds required of a contract, the injured party can seek damages or terminate the contract. 
  

  Your company has been taking money from my credit card since 2022, I was lucky enough to check my credit card statements because I just came back from a trip. 

   

   

  I am rejecting this response because: While I appreciate their 6 charge reversals, the ***************** of entry on their website is deceptive in that I was lead to believe it was a one time purchase - just like I was purchasing something on Amazon - and when executing the purchase (pulling the trigger) there is no obvious mention of signing up for a continued monthly subscription...who the heck would do that for a single form?........if it is mentioned , as they say in their terms and conditions and  a confirmation email
  it is very much after the fact ..."I bought the beer and drank it"....I do not need confirmation that I bought it........via email or buried in 4 point rambling of terms......IT IS DECEPTIVE AND THEY KNOW IT....I recharacterize..."It's Fraud"...but I **** the rules are getting so broken in our world that ***** *****, U S Bank can mislead and commit fraud over decades on millions of customers and no one goes to jail....OH they got fined an equivalent of  few days profits......
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/30/2023

  Dear Hao,

  The fact that we we have a continuous billing feature which automatically bills your account, at the chosen subscription price, unless you choose to cancel within your trial period is mentioned to you in three different places: 
  
  1.) The payment confirmation page 
  2.) Your payment confirmation email 
  3.) And section 6 of our terms of service 
  
  You did not choose to cancel your subscription within that time, so you have been charged your current plan subscription amount. 
  
  We understand that you are requesting additional refunds. Per section 7 of our terms of service, we can only refund customers within the first 30 days. However, as a courtesy, we have already issued you two refunds. It is the maximum refund we can issue. 
  
  *Please refer to section 7 of our terms of service for a complete outline of our company's refund policy.  
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noticed something called "formswift" on my credit card statement, going back a year, every month for $37. I never signed up for any recurring billing charges. I used their service to generate a one-time **** form. Deceptive business practice!!!

  Business Response

  Date: 03/27/2023

  Dear ****, 
  
  
  We have located your account and see that it was canceled on 3/23/2023 and as a courtesy, we have issued the refunds for the two most recent charges you received.
  As stated on the payment confirmation page and your payment confirmation email, and section 6 of our terms of service, we have a continuous billing feature which automatically bills your account, at the chosen subscription price, unless you choose to cancel within your trial period. 
  
  You did not choose to cancel your subscription within that time, so you have been charged your current plan subscription amount. 
  
  Per section 7 of our terms of service, we want you to be 100% satisfied with our Services. If you are less than satisfied or feel there has been an error in billing, please contact us immediately so that we can help you resolve the issue. If you are still not satisfied you may request a refund for up to 30 days after first signing up for any Service, inclusive of any free trial period. After 30 days you may cancel any subscription or access to the Services, but you will not be entitled to a refund. 
  
  However, as a courtesy, we have issued the refunds for your two most recent monthly subscription charges. It is the maximum refund we can issue. 
  
  Per your request, your account has been canceled and you will not be billed further.

• Initial Complaint

  Date:03/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial and canceled it the same day. Unfortunately, I just had a $96 charge off of my bank account from formswift charge. This fee doesnt match any of the monthly subscription fees advertised on the website.

  Business Response

  Date: 03/20/2023

  Dear ******,

  Our records show that you signed up for our yearly plan. As stated on the payment confirmation page, section 6 of our terms of service, and your payment confirmation email, we have a continuous billing feature which automatically bills your account unless you choose to cancel within your trial period.
  
  
  You did not choose to cancel your subscription within that time period, so you had been charged your current annual plan subscription amount.
  
  
  However, your account was canceled and as a courtesy, also refunded in full on 3/20/2023. You will not be billed further. 
  
  If you need any further assistance, please contact our support team at ********************************.
  
  
  *Please refer to section 7 of our terms of service for a complete outline of our company's refund policy.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fully unaware that this charge was happening month over month. This is because this charge was happening on a card held under my mothers account. I used this service to make one document and have been billed north of $500 - does that seem reasonable to you? The only reason why I was made aware of this charge was when my elderly mother had recently inquired about it. I had no way to know I was being billed for this and this service should have been terminated following Feb 1, 2022.

  Business Response

  Date: 03/16/2023

  Dear *****,

  Our records show that your account was canceled and two refunds were already issued on 3/14/2023, which is outside of our refund policy. 

  Per section 7 of our terms of service, we can only refund customers within 30 days. We sincerely apologize, as we are unable to issue any further refunds to you at this time.

   

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto swiftform website for 1 form back in Oct of 2020 and they have been billing me monthly up thru February 2023. I doidn't notice the charge because I am a builder and have had charges for construction materials that run up into the tens of thousands of dollars at times and hundreds of transactions. At the point of transaction I assumed the charge was a one time purchase and they have deceptively set up their website point of purchase to convey that situation. No where was their policy obviously spelled out but rather it was buried back in a terms section.This is fraud - an intentional scam to deceive for monetary gain.

  Business Response

  Date: 03/01/2023

  Dear *****,

  We have located your account and see that it was canceled on 2/27/2023 and four refunds were issued to your credit card as well.

   As stated on the payment confirmation page, your payment confirmation email, and our terms of service, we have a continuous billing feature which automatically bills your account, at the chosen subscription price, unless you choose to cancel within your trial period.

  You did not choose to cancel your subscription within that time period, so you have been charged your current plan subscription amount. 

  However, as a courtesy, we have issued you two additional refunds, for a total of six refunds issued. It is the maximum refund we can process.

  If you need any further assistance, please contact our support team at ********************************.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19504823
  
  I am rejecting this response because: While I appreciate their 6 charge reversals, the ***************** of entry on their website is deceptive in that I was lead to believe it was a one time purchase - just like I was purchasing something on Amazon - and when executing the purchase (pulling the trigger) there is no obvious mention of signing up for a continued monthly subscription...who the heck would do that for a single form?........if it is mentioned , as they say in their terms and conditions and  a confirmation email

  it is very much after the fact ..."I bought the beer and drank it"....I do not need confirmation that I bought it........via email or buried in 4 point rambling of terms......IT IS DECEPTIVE AND THEY KNOW IT....I recharacterize..."It's Fraud"...but I **** the rules are getting so broken in our world that ***** Fargo, U S Bank can mislead and commit fraud over decades on millions of customers and no one goes to jail....OH they got fined an equivalent of  few days profits......

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/06/2023

  Dear *****,

   Due to the remaining refund not being able to process back onto the card that was originally charged, we will mail the remainder of your refund in the form of a check, to the address you have provided to the BBB.
  
  Your check will be mailed within 30 days.

  If you have any further questions or concerns, please contact our support team at ********************************.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, a possible compromised data from a Services Other site exposing ******* records were found. The data contains names, surnames and emails.

  Business Response

  Date: 02/13/2023

  Dear *******,

  We sincerely apologize for any inconvenience, as unfortunately, we are unable to offer credit monitoring services.

  However, we have increased our site security so this will not occur again in the future.

  If you need any further assistance, please contact our support team at ********************************.

   

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried this company's free trial. When I went to cancel prior to the 7 day limit, they said they would be emailing to remind before the 7 days were up. Foolishly, I believed that and let it be. I trusted that they'd let me know. Of course they did not, of course I was billed.

  Business Response

  Date: 02/09/2023

  Dear *********,

  As stated on the payment confirmation page and your payment confirmation email, we have a continuous billing feature which automatically bills your account, at the chosen subscription price, unless you choose to cancel within your trial period.
  
  You did not choose to cancel your subscription within that time period, so you have been charged your current plan subscription amount.

  However, we see that your account was canceled on 2/8/2023 and we have issued the refund for your monthly subscription charge, per your request. Please allow 3-5 business days for the refund to be credited back to your account.

  If you need any further assistance, please contact our support team at ********************************.

   

   

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to print out a free duarable power of attorney. Then I realize the free has a subscription fee, which was fine. I planned on canelling my subscription after I printed the papers I needed. Now, I cant cancel my subscription. I may have to get a new credit card to avoid being charged. I go on to contact them and it won't even let me do that. This company is awful, they are happy to take your money, but won't let you cancel at any time like they said.***********************

  Business Response

  Date: 02/02/2023

  Dear ******,

  Our records indicate that you did not successfully set up a paying account.
  
  Did you, at anytime, enter your credit card information during the sign up process? If so, can you please email our support team at ******************************** and provide us with the last 4 digits of the credit card you used and the date you signed up so we can investigate this further for you?
  
  If you did not enter any payment information, there is no need to cancel further. You will not be billed.

  Please contact via or call our customer service line at ************** at your earliest convenience for further assistance.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 30-day free trial. I canceled my trial immediately after I completed the one form I needed to do. But there is absolutely no way to remove the payment information myself. So I called the Tech Support line. While trying to explain the situation, the customer service rep ******************************* began getting frustrated and yelling over me. Telling me that I can't take the payment information off. I asked to speak to a manager and I was hung up on. I called back and got a different Rep. on the phone who told me it would take up to 60 days for the payment info to be removed. This is alarming because most businesses allow you to take it off yourself, immediately. I have still received no contact from a Supervisor and my payment info is still in their system. I would like this removed immediately.

  Business Response

  Date: 02/02/2023

  Dear *****,

   Per your request a Supervisor will call you at the phone number you provided us with shortly.

  We sincerely apologize for any unfavorable interaction you may have experienced when contacting us to request that your payment information be removed from our system. We have spoken with the agent you spoke with and we have taken the needed measures to ensure that this does not happen again going forward.
  
  As we mentioned in our last few emails, we have sent your account to our IT Department for a full deletion.
  
  However, we do these type of deletions in batches, so please allow ***** days for the full deletion to take place.
  
  Your account has indeed been canceled and you will not be billed.
  
  If you need any further assistance, please contact our support team at ********************************.