I purchased business insurance on September 17th through Coverhound website and paid the entire years coverage in one payment of $810 (I have proof of payment on my bank statements) through coverhound. ***** was the carrier and I assumed payment went to them. I received an email from ***** a few weeks later demanding payment. I called ***** and told them I made full payment through coverhound, They said they would clear it up. A few weeks later I received a letter demanding payment and again contacted ***** who said again they would clear it up. A few weeks after that I received a letter of cancellation and demand for $102 payment as a cancellation fee. I contacted both coverhound and ***** and demanded this get cleared up so my business would be insured, and again was assured by coverhound they would get this all taken care of. A few weeks later I received another letter from ***** for cancellation of service and a bill for $102 cancellation fee. Clearly this has not been taken care of and I no longer want to do business with either chubb or coverhound. I still to this day do not have my refund and have had to file a complaint with the state insurance commissioner.

Mr. Durnbaugh, Please accept our sincerest apology for any trouble or inconvenience we have caused you. We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Our records indicate that we reached out to you on December 14, 2018 to address your concerns with CHUBB who confirmed your refund was processed the same day. It’s our goal to retain you as a satisfied customer and hope to serve you in the future. If further assistance is needed, please contact us directly at 1-855-465-8080 option 1. We are available Monday to Friday, 7am-6pm & Saturday 7:30 am to 3:30 pm PT. We again apologize for any frustration this has caused you. The CoverHound Team