GameDuell, Inc.

Games
GameDuell is a cross-platform games community that operates over 70 games in seven languages with over 130 million users. The company produc… Read More
Accreditation

Accredited Since: 1/13/2009

Years in Business: 16

BBB Rating
A+

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Customer Reviews
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Overview

GameDuell is a cross-platform games community that operates over 70 games in seven languages with over 130 million users. The company produces and distributes digital card and board games, action arcade games, as well as puzzle games for the web and social and mobile platforms.

Business Details

Location of This Business
1156 Clement St, San Francisco, CA 94118-2115

BBB File Opened:11/6/2008
Years in Business:16
Business Started:1/1/2003
Business Started Locally:1/1/2003
Business Incorporated:10/17/2007 in CA
Accredited Since:1/13/2009
Type of Entity:Corporation
Number of Employees:200
Business Management
  • Mr. Luis Ongil, CEO
  • Mr. Christopher Johnson, Customer Service Representative
Contact Information

    Principal

  • Mr. Luis Ongil, CEO

    Customer Contact

  • Mr. Luis Ongil, CEO
Additional Contact Information

Addresses

Customer Complaints

2 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
I've been playing skill games at Gameduell.*** for a while, and now they asked me to to demonstrate my playing technique and personal tricks for some of the games making some videos where they can see me playing. I refused to do it becouse I think that's illegal, and they didn't want to give me my money. A couple of months later, after making some research about this, I found out that this is a common practice of this company, and I decided to send the videos so I could finally get paid. They said that the time expired and kept all my money. They have the proof that I was not cheating and I tried to contact them many times, but they refuse to give me what is mine
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GameDuell, Inc. Response

Dear BBB team & *** *********

Thank you for your email.

In response to the last email you sent to our company, we would like to summarize the following:

Our invitation to participate in a live test for the games Bubble Popp, Bubble Speed and Fossil Fever was sent to you on 12/19/16 in ticket #2016121910006639 with a 2 week deadline. As we did not receive a response after 2 weeks we followed up (in a separate ticket #****************) and granted you an additional 2 weeks to complete our request. Unfortunately, after more than 4 weeks, we had to contact you again on the 01/**/17 informing you that the live test was not passed because we had neither received a response from you nor had we received any live test videos. As a result, we blocked your pending request to withdraw funds as well as access to your player account for security reasons. We hope that you understand and appreciate that, as an online platform offering games for real funds, the fairness of our platform is out utmost concern and aim.

 

We received first correspondence from you in #**************** on Jan 19, the day after your account was blocked (received from the same email address with which we had attempted to contact you). In the emails to follow we provided you with more information about our live test procedure and provided the opportunity to record your live test videos with a practice player account. Contact at this point had stopped until one month later. On the 05/**/17, you contacted us regarding a live test video which you had uploaded on the 0*******. After reviewing your video, we noticed that it did not completely meet given requirements, as discussed in the same ticket, and was submitted 4 months after our initial invitation was sent.

 

 

After reviewing this case, we would like to offer you a final opportunity to complete your live test and will provide you with a 3 week deadline. Note, that this is a goodwill gesture as we made deadlines in the past very clear. An extension of this deadline is not possible.

 

We kindly ask you consider the following when recording your videos:

 

 

-        We must be able to identify you based on your ID. For this purpose we need a shot of your face next to your ID at the beginning of each video.

-        Submit videos of you playing the games Bubble Popp, Bubble Speed and Fossil Fever, 2 videos of each game.

-        Provide us with the username of your practice player account so that we can credit you with extra practice credits to complete this request

-        Please ensure that you send us newly recorded videos (recorded after receiving this email)

 

 

We would be happy to send you the live test invitation again if you require our requirements again, alternatively please refer to our original live test invitation.

 

Until we have received the videos and verified these, we are unable to reactivate your main player account nor process any withdrawal of funds.

 

Best regards,

GameDuell INC

 

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How BBB Processes Complaints and Reviews

Business Details

Location of This Business
1156 Clement St, San Francisco, CA 94118-2115

BBB File Opened:11/6/2008
Years in Business:16
Business Started:1/1/2003
Business Started Locally:1/1/2003
Business Incorporated:10/17/2007 in CA
Accredited Since:1/13/2009
Type of Entity:Corporation
Number of Employees:200
Business Management
  • Mr. Luis Ongil, CEO
  • Mr. Christopher Johnson, Customer Service Representative
Contact Information

    Principal

  • Mr. Luis Ongil, CEO

    Customer Contact

  • Mr. Luis Ongil, CEO
Additional Contact Information

Addresses

Business Categories

Local BBB

Golden Gate Better Business Bureau

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.