Headquarters Location
SquareTrade, Inc.
Extended Warranty Contract Service Companies
This is a multi-location business. Find a location
360 3rd St Ste 6
San Francisco, CA 94107-2154
08:00 AM - 08:00 PM
Alert: Filing a complaint? Looking for a faster resolution?
Call SquareTrade's complaint line directly - 866.840.2196 Monday through Thursday 8 am to 6:30 pm Pacific Time and a Resolution Specialist will work with you to resolve your issue.
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Accreditation
Accredited Since: 2/20/2007
Years in Business: 20
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Customer Complaints
1,032 Customer Complaints
Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews
Most Recent Customer Complaint
08/12/2019
SquareTrade, Inc. Response
08/17/2019
We aim to make the claim process hassle-free and always want to provide immediate service to our consumers. We differently understand the consumer feels this is not the experience, and we want to fix this.
In regards to pending reimbursement, we have on record various attempts to refund the consumer via check.
However, it does look as if the checks are not delivering at this time.
We do request that the consumer provide an alternative address to be able to issue the reimbursement. We have sent an email communication to the consumer from their ****** ***** account informing them of this situation.
Once we have the alternative address on the account, we will then process a new check and mail it out to the consumer.
We appreciate the consumers' patience, and we sincerely apologize for the delay.
Thanks
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Customer Reviews
826 Customer Reviews
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Most Recent Customer Review
Bettyann N
08/19/2019
Business Categories
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BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.