ComplaintsforWish.com

• Initial Complaint

  06/12/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  I recently purchased 3 flip up sites from the Wish app. The name and description on the sites clearly stated that they where Magpul brand generation 3 Mbus sites. In the pics they even show the Magpul symbol. The products sent to me where cheap fake gen 2 look alikes. They are poorly made and not really Magpul brand at all. This is not what I ordered. When I tried to return them I was told that they where what I ordered. They said they would let me return them if I paid shipping. This is unacceptable as the items are not what I ordered. I didn't want counterfeit items. I wanted the items they said they where. Selling a counterfeit item as legitimate is against the law. I have repeatedly messaged them about this and they will not fix the situation. I should not have to pay return shipping on an item that is false advertising. I will ship them back if they provide the pre paid shipping. I want them to refund my money and stop selling fraudulent Magpul products as real. I have included pictures that show the product is being advertised as Magpul, and one that shows the fake one that was sent. Order Placed: May 31, 2023 Order #: 64783c26072e5f42ef265a26

  Business response

  06/16/2023

  Hello *****,
  
  Thank you for reaching out to us via BBB and providing us with this information. Your experience is important to us and we'd like the chance to make things right. We've refunded you for the sights and will further investigate this product and its seller. A return will not be necessary, so feel free to keep the sights, give them away or dispose of them. Please allow up to 10 business days for your refund to process back to your original form of payment.
  
  Please don't hesitate to let ** know if you have any questions, we're always happy to help.
  
  Best regards,
  ****
  Wish Customer Support

  Customer response

  06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I look forward to the refund, but also for the seller to stop saying this product is Magpul and to stop showing pics with the Magpul symbol.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  This is in regards to Order No. 646272daa20c77c7fd6b965f I have contacted customer support three times regarding returning this item and each time I was told I would be emailed a return label. Each time I was not emailed a return label.

  Business response

  06/05/2023

   

  Hello,

  Thanks for bringing this to our attention. I see that you have contacted us regarding the item "Womens Soft Comfort Cotton Spandex Yoga Sweat Lounge Gym Sports Athletic Pants" and that the item was purchased by mistake.

  After this message, a return label was provided with this link ************************************************************************************************************************************************************; We can also see that the return process has been started for the above mentioned item. 

  Can you please provide us with more information about the error you received by clicking on the link and downloading the return label? 

  Thank you very much for your cooperation.

   

  Best regards,

  Customer response

  06/05/2023

   
  Complaint: 20133328
  
  I am rejecting this response because:
  

  the link they provided did not take me to a return label it takes me to an auto bot that tells me they are emailing me a return label which never happened.  Also I did not start the return process because how could I do that without a return label.

  
  Sincerely,
  
  ***************************

  Business response

  06/06/2023

  Hello,
  We apologize for the inconvenience and appreciate your understanding. Exceptionally I have refunded the item "Womens Soft Comfort Cotton Spandex Yoga Sweat Lounge Gym Sports Athletic Pants" to your original payment method, since you are unable to download the return label.
  I can see you paid with a credit card, please allow up to 10 business days for the refund to process back to your original form of payment. If you're not seeing the credit after this time, please contact your financial institution. 
  If you're still unable to confirm your credit card refund after checking with your financial institution, please let ** know and we're happy to investigate further. 

  
  Regards
  
  Wish Team

  Customer response

  06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/17/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I requested a return of an item, shipped it back, and have not yet received a refund. The post office has not scanned the item as delivered, and I have no recourse. I would like my refund, as well as compensation for the inconvenience of having to reach out to Wish several times over the last month.

  Business response

  05/18/2023

  Hello,
  
  Thank you for contacting us.
  We are so sorry to hear that the returned item has not yet been delivered. According to the tracking ID ********************** from ****,
  the information provided by the carrier indicates that the item has not yet been delivered and the following information was provided:
  "Awaiting Delivery Scan. The delivery status of your item has not been updated as of May 10, 2023, 12:10 PM. We apologize that it may arrive later than expected.
  
  I can confirm that the return process was started but not completed and in this case I cannot refund you yet.
  Have you contacted the carrier **** regarding this tracking ID ********************** for more information? 

  Regards
  Wish Team

  Customer response

  05/18/2023

   
  Complaint: 20069739
  
  I am rejecting this response because: This does not resolve my matter.  Because I did not purchase the return label (Wish provided), the postal service will not assist me with it. I will take alternative action and dispute the transaction since the business is unwilling to help.  And how silly... for $18. 
  
  Sincerely,
  
  *******************************

  Business response

  05/24/2023

  Hello,

  Thank you for your prompt reply. In this case, we have issued you a courtesy refund. We can confirm that the prepaid return label was used and also registered in our system, and it was likely a carrier error not to scan the tracking ID. 

  I've refunded the item "Newest Stainless Steel Extendable Curtain ***************************** Hanger *** Clothes Drying *** ******Free Tension Shower Curtain Towel Hanging Pole for Bathroom Balcony Wardrobe" to your original method of payment. 

  Please allow up to 10 business days for the refund to be processed back to your original method of payment. If you don't see the credit after this time, please contact your financial institution. 
  
  If you are still unable to confirm your credit card refund after checking with your financial institution, please let ** know and we'll be happy to investigate further. 
  

  Best regards

  Customer response

  05/26/2023

   
  Complaint: 20069739
  
  I am rejecting this response because:
  
  I already disputed the charge with my credit card company. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/13/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  On May 7, 2023, I ordered a generator from Wish.com. I paid for additional Express Shipping but unfortunately, the item never arrived as promised. The seller (which we cannot directly message on Wish) issued a tracking number to me however the product details per ***** did not match the description of my purchase. This item was subsequently delivered to another address and signed for by another party. According to *****, the address for the delivery did not match mine. The seller gave a different address to ***** but gave me the tracking number. It appears the sellers on Wish.com are sending out either fake tracking numbers or switching products (bait and switch). This is now the second time this has happened to me where a seller issued a tracking number but the item went to a different address. I reached out to Wish.com several times and told to either contact ***** (which I did) or simply wait. This is the third time I've been cheated by this company in 4 weeks. You cannot speak to anyone directly and customer service is flat out awful. I booked a camping trip based on this purchase and two previous purchases which were a bust. I'm out of my fees for my trip and my purchase. A refund is the minimum this company can do in light of this situation. I've been purchasing items from this site since 2016. I've never encountered this much fraud from such a company. For a self proclaimed marketplace, they need to hold their sellers accountable or allow buyers to speak to them directly. Sellers need to be in direct communication with the buyers without the involvement of part time customer service. Part time at best. The customer service of ********************** is awful they should cease all operations until they can sort out the fraud. I will not be using them ever again.

  Business response

  05/15/2023

  Hello,
  We apologize for the inconvenience and we thank you for your understanding and we have forwarded this situation to the responsible team so that it can't happen again in the future.
  

  After reviewing your order with transaction ID ************************ and 642f29c83d918da8af5fb40e, I can confirm that both items have been refunded to your original method of payment. 
  

  If you are still unable to confirm your credit card refund after checking with your financial institution, please let ** know and we'll be happy to investigate further. 
  

  Please don't hesitate to let ** know if you have any other questions.

  Regards
  Wish Team

  Customer response

  05/15/2023

   
  Complaint: 20055964
  
  I am rejecting this response because:

  As a global market place, you are essentially allowing the sale of items across your platform without sellers being fully vetted.  Here is why the platform will continue to spiral;   

  1. Buyers have no ability to contact sellers 

  2. Buyers have no ability to leave feedback after a refund has been issued.  Future  buyers should know if a seller is trust worthy or using fraudulent selling tactics. 

  3. Sellers are not being held accountable for the fraud across the website.  A 'money back guarantee' is not suitable enough especially where it appears this is a noticeable problem on the platform.  

  4. I booked two trips with the anticipation these items from three separate orders  would arrive.  Two of them were sent to addresses that were not mine. The third never shipped. 

  5. Your customer service needs to take the word of the buyers.  Protecting the seller is simply a poor practice especially when you are dealing with sellers from around the globe that are not being held accountable for fraud.  

  
  Sincerely,
  
  *************************

  Business response

  05/17/2023

  Hello,

  We appreciate your feedback and understand your anger. We use this feedback to ensure that our services are nothing less than the best for all of our customers.

  We are also committed to make things right and therefore the order IDs 644d8c6c1473381ba356bb16 and 642f29c83d918da8af5fb40e have been refunded. If you still need assistance with another order, please contact ** again with the order ID. 

  Regards
  Wish Team
  

• Initial Complaint

  05/13/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I'm writing complain on wish about my refund from my washer and dryer that I lost though ***** the first time I bought this washer and dryer again and never received my refund I want my refund that's it.

  Business response

  05/15/2023

  Hello,

  Thank you for reaching out to us and our apologies for the inconvenience.

  I looked into this. It appears that your payment was declined when you tried placing your order. Here are a few common reasons why this may have happened:

  - Your card is expired
  - You have insufficient funds
  - Your card was reported as stolen or frozen
  - If you are using a debit card, please be sure it has a CVV and can be billed as a credit card
  
  It may take your bank or card issuer 10 business days to process the charges back to your account. Once you've resolved the payment issue with your bank, we hope you can try placing a new order on Wish.
  
  Regards
  Wish Team

  Customer response

  05/17/2023

   
  Complaint: 20054144
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* No i had a money on my card when i bought that washer and dryer. I want my refund.

  Business response

  05/23/2023

  
  Hello,
  
  Thank you very much for the provided screenshots, they helped us a lot.
  
  The email address provided in the first email was **************************** and according to this account with the user ID ************************ you had a declined payment for the 
  transaction ID ************************. 
  Now, you have provided us with screenshots that you have never provided before, and after investigating your account, we have found that you have multiple accounts, and the email address associated 
  with the screenshots you have provided is ******************* and the user ID is ************************, which is not the same account you mentioned in the first email. 
  
  Under this account we were able to find the transaction ID's for the items you sent (see screenshot 20230512_213536.jpg).
  One with the transaction ID ************************ and another item with the transaction ID ************************.
  
  As shown in the screenshots you sent, you have a confirmation that both items were indeed refunded and here is a summary of both refunds. 
  
  1. Transaction ID ************************ - Twin Tub Washing Machine Fast Dryer & Efficient Spin Washer for Small Room - Refunded quantity 1 of 1 on 2023-03-17 (UTC) by Wish - Refund Amount: $57.21
   Refund ************ ****6281.

  
  2. Transaction ID ************************ - Twin Tub Washing Machine Fast Dryer & Efficient Spin Washer for Small Room - Refunded quantity 1 of 1 on 2023-03-10 (UTC) by Wish - Refund Amount: $59.54
  
  For this second transaction, the refund status is Not Paid, which means that no refund will be issued because the customer was never charged due to a voided or canceled transaction. 
  In the screenshots you sent, we can confirm that the transaction ID ************************ was refunded and the transaction ID ************************ was never never charged due to voided or canceled transaction.
  

  Please don't hesitate to let us know if you have any other questions.

  Best regards,

   

  
  

  Customer response

  05/24/2023

   
  Complaint: 20054144
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* no the first twin washer and dryer yes i got my 57dollars refund. And went and bought the washer and dryer again. And it was prepare to shipping. A couple days later it said there gone refund the money back 59dollars never receive okay i no. I had just received the first. The second one just got refund. 

• Initial Complaint

  05/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a set of wedding bands on May 3rd and paid for it with my DirectExpress and they gave me a due date and a tracking number. The tracking number is supposed to be 16 digits long but they gave me a 15 digit number. It has not shown up and they took the money from **. They should send me my merchandise or put the money back to my card.

  Business response

  05/15/2023

  Hello,
  Thank you for contacting us. Unfortunately, no information was provided to help us find the order.

  I would like to ask you to please provide us with the following information:

  -Transaction ID and/or email address
  

  Best regards
  Regards
  Wish Team

• Initial Complaint

  05/12/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I made an order on April 15 2023 . The total was $*****. I was charged $136.02. There's a code on my bank statement on that transaction that says *****. I contacted wish to request a refund for the difference and was told it would be refunded within 10 business days. ( this was on chat and I have pictures of said conversation). I contacted them again after checking my bank statements to be sure it was not actually refunded, (it was not). I am now being told that things on wish have different prices depending on my selections. I authorized payment of $*****. They can not then say that the total is $136.02 AFTER I have paid and they refused to refund the unauthorized amount they tacked on After I paid. I would like the money they have stolen from me back immediately. Thank you

  Business response

  05/18/2023

  Hello,

  Thank you for contacting us.
  We are very sorry to hear this and have looked into what was charged.
  We have confirmed with the payment processor that only $97.40 was charged. 

  Please don't hesitate to let ** know if you have any other questions.

  Regards
  Wish Team

• Initial Complaint

  05/11/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  ordered on 4/27/23 1. Hairdressing Styling Tools Plastic Rollers Hair Curlers Set 6 Sizes for Long Medium Short Hair 4.4 cm/ 6pcs | Eligible for refund through May 31, 2023 Store: JuanChenTianZeHair $**** AND Hairdressing Styling Tools Plastic Rollers Hair Curlers Set 6 Sizes for Long Medium Short Hair 3.6 cm/ 6 pcs | Eligible for refund through May 27, 2023 Store: JuanChenTianZeHair $**** 2. 2022New Fashion ********************* for Women Korean Small Flower Clips Set Hair Accessories ********* Girls Headwear Wedding - 4 pieces at $**** The problem is with the 3.6 cm rollers - picture clearly shows a curler SHIELD on roller. I receive rollers with plastic pins that will NOT hold my fine thin hair. **** + shipping The other problem is that I did not receive the 4 piece set of **************** at **** + shipping I have been going BACK AND FORTH with these people, nothing is being done. Now they are telling me that I Have to pay for label to ship WRONG curlers back. They NEVER did anything about the missing 4 piece mini ***** claws either.

  Business response

  05/12/2023

  Hello,
  Thank you for the information provided and I sincerely apologize for any inconvenience you've experienced with your order. Unfortunately I am not able to find any information under the provided email ******************
  I kindly ask you to provide ** with the following information:

  - Order number and/or account email address used to place the order

  
  Best regards
  Wish Team

• Initial Complaint

  05/09/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I placed an order with Wish.com on April 5, 2023. I saw a purse they had that I really liked so I ordered the blue/purple purse. When the package arrived, they sent me the wrong color. I went through their procedure of return and refund. They sent me an email telling me they needed a picture of the purse before they can proceed. So I sent them a picture of the purse. They were supposed to send me a return label instead I got another email telling me that the picture was unacceptable! They wanted another picture. I sent them an email telling them that I was not going to go through this again. I described the purse when I first requested a return and refund. They already know what the item is. I feel they ae giving me the run around thinking that if they wait long enough I will give up. I'm not going to give up! I want my money back and a return label so I can send the purse back.

  Business response

  05/11/2023

  Hello,
  Thank you for the information provided, after checking your order number 642dd37ad2f552ea2a83b6b0 and the chat history, I can confirm that our customer support asked several times for a picture of the item, but only one picture was provided by you and it was a screenshot from our website and this picture is not valid. 
  
  I kindly ask you to provide ** with the real picture of the item outside the package where we can confirm that the wrong color was sent to you.

  
  Best regards
  Wish Team

• Initial Complaint

  05/09/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  Ordered an open box inflatable hot tub. The contents of the box appear correct except for the tub itself. the tub is different than the one advertised and the parts do not fit the tub that is in the box. Again the rest of the parts appear to be for the one advertised and on the box.

  Business response

  05/10/2023

  Hello,

  Thank you for contacting us. We are sorry to hear that your item with the order number 64243561813fd3ea07355344 is not as advertised and would like to help you with a solution. We can see that you did not contact our customer service in this case and according to our return policy you must first contact our customer service to start a return process or to complain about the order.

  We kindly ask you to contact our customer support directly at ************************* and send all the pictures directly to 
  Customer Support and they will help you out. Please don't hesitate to contact ** if you have any other questions.

  Regards
  Wish Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩