ComplaintsforSpring

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Spring has been providing mediocre products and service in my over two years selling merchandise on their site, and I've put up with all of it but closed my storefront today because they have not paid out the profits from my sales and aren't handling the issue despite multiple requests to their customer service team, dating back to 4/3/24. I requested the profits using their process before their March deadline of 3/21/24, and was told I would receive the funds "by the end of the month" in a standard response email (appended to this complaint). I have received nothing at all, nor any communication explaining why. From my first request, they have continually told me they are looking into it and cannot give me a timeframe by which this will be resolved (their responses are appended to this complaint). This behavior is not new, as they rarely handle issues without several requests, but not paying me funds I am owed by their own deadline as stated is unacceptable, and not handling it after multiple complaints is even more unacceptable.

  Business response

  04/11/2024

  Hi ********, 

  Thank you for reaching out and bringing this to our attention. We truly apologize for any inconvenience this may have caused. I am happy to confirm these payouts have been processed. You should have received these funds back to your account. 

  Please do not hesitate to reach out should you have any other questions or concerns in the meantime. 

  Sincerely, 

  Sierra 

  Customer response

  04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I accept this as resolution for this particular issue, I do want to state for the record that the ONLY reason I received my payment is because I submitted a public complaint. I'd been requesting my payout for 8 days AFTER their own specified deadline prior to this. Unfortunately, there was no resolution from the business in question other than useless platitudes and promises they were looking into it - which, if you read even the next complaint on this site, is a consistent pattern of behavior. Further, I have since requested to close my store because I am no longer doing business with a crooked company, and despite their commitment to have a representative follow up with me about this within one business day, there has been complete radio silence for three days. My store remains undealt with.

  This business has no integrity, and should be examined for devious business practices. Useless platitudes and only providing payment when called out publicly aren't acceptable responses to business issues.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I set up an e-store with Spring to sell an e-book in exchange for donations to non-profit organisations. When it became clear that Spring was not sending the e-book to many people, I pulled the e-store and moved to another platform. Since then, Spring has not transferred to me any of the profits that I made via the e-store. I requested the profits before their January deadline, and was told I would receive the funds by the 31st of January ****. I have received nothing at all. When I reached out to them via email, they have continually told me they are looking into it and cannot give me a timeframe by which this will be resolved. I am waiting on $3818.48 USD in profits - they have made a massive commission off my sales, but have not given me anything I am owed. I am lodging a complaint in order that they transfer me the full sum owed, immediately.

  Business response

  02/08/2024

  Hi Vida, 

  Thank you for reaching out and I truly apologize for any trouble this may have caused. Should any issues arise with the payout process we kindly recommend reaching out to our ****************** team as they would have a better insight in this. 

  They can be reached via email at ******************* please be sure to include your account information for faster assistance. We appreciate your patience and understanding. We hope to hear from you soon. 

  Sincerely, 

  Sierra 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/1/23, I purchased a sweatshirt from ********************** I received it on or before 12/19/23, and observed that the print on the sweatshirt had been badly printed. It looked like it had been double-printed in one place and fuzzy in another place. I sent the company a request for a refund. The next day, I received a message from the company stating that they had received my message and would contact me as soon as we receive any confirmation. I followed up with them on 12/26/23, three business days later. They responded the same day and said, Please allow a couple of business days for this to be completed. On 12/29/23, they said You have the option to keep or donate the item from the original order; there's no need to return it. A full refund is an option as well. I immediately replied and said Id like a full refund. By 1/14/24, they still hadnt given me a full refund, so I sent them a message requesting it. By 1/16/24, they had neither responded to my message nor given me a refund. At the time of this writing, 1/26/24, over a month from my original request for a refund due to their shoddy merchandise, I still havent received a refund. This lack of response is completely unprofessional. Ive been swindled out of over 40 dollars and have been totally inconvenienced for having to persistently ask for my money back.

  Business response

  01/29/2024

  Hi ******, 

  Thank you for reaching out and I truly apologize for any hassle this may have been. I was unable to locate an order associated with the email and name provided. I would be more than happy to review the order and ensure the refund gets processed. Could you please verify the order number or email address that was used to place the order? 

  I appreciate your patience and understanding. I look forward to resolving this for you soon. 

  Sincerely, 

  Sierra 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for a hoodie/sweatshirt on or around 12/14/23. It was a Christmas gift and I knew there was a chance I would get it after Christmas which was fine. After placing my order and paying I never received a confirmation email but didnt think anything about it because the charge was processed through my bank. I never received my order and reached out to Springs support service on 1/20/24. I received an email requesting that I confirm my info - name and email. I sent my info and a screenshot of my online banking app showing the charge. After not hearing anything back I followed up and my email bounced back immediately. I opened a new support ticket thinking something went wrong and went through the exact process. My emails again bounced back as a response from Spring. I know things happen and so I wasnt upset until I was (I assume) blocked instead of them trying to remedy the situation.

  Business response

  01/24/2024

  Hi *****, 

  Thank you for reaching out and providing that screenshot. I apologize for the inconvenience, but I'm not seeing anything in our system associated with your name or e-mail address. I can still look up your order through our financial records, though! Ill just need a bit of info from the transaction:

  
  1. The email address associated with your Paypal account
  2. The full name associated with your account
  3. The transaction ID provided by Paypal
  4. The exact amount you were charged
  5. The date the transaction was posted in your Paypal account
  

  Thank you for your patience and I look forward to assisting you further.
  

  Sincerely, 

  Sierra 
  
  

  Customer response

  01/25/2024

   
  Complaint: 21190352
  
  I am rejecting this response because: I responded to the email I received from Spring (which was a little different - asking me to verify my debit card vs here they asked me to verify my PayPal?) and again, my email response confirming my debit card used in the transaction bounced back (again).
  
  Sincerely,
  
  ***************************

  Business response

  02/12/2024

  Hi *****, 

  Thank you for your response and I truly apologize for any trouble this may have caused. I was not able to locate your order with the information provided, Could you please provide a the order number or email address used to place this order? 

  I appreciate your patience and understanding, I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 25th, 2023 I placed an online order totalling $49.57 with guaranteed delivery by January 8th, ****. On the 10th of January I reached out since my order never left production, and recieved a shipping refund but was informed they could not help me despite the delays but I could cancel it at any time. I requested my order be prioritized and shipped promptly, but was again given a generic response and that they could not help me. In several placed on their site they continue to display "guaranteed delivery dates," meanwhile are gatekeeping me and not shipping my order. I am looking to have my order reprocessed, and sent out since I do still want the item I ordered.

  Business response

  01/23/2024

  Hi ******, 

  Thank you for reaching out and I apologize for any trouble this delay may have caused. Upon reviewing your order it shows this is delayed due to a tech issue that has occured. No worries though, our team is actively looking into the issue and this should be resolved as soon as possible. 

  Please let me know if you are no longer interested in waiting for this order and I can escalate this to be canceled instead and process a refund for you. I appreciate your patience and understanding. 

  I look forward to resolving this for you soon. 

  Sincerely, 

  Sierra 

  Customer response

  01/23/2024

   
  Complaint: 21179804
  
  I am rejecting this response because: This is not a solution to the issue. How will you proceed with fixing this issue? Informing me of a tech issue is not a solution. I still have no idea when I will recieve my order, or when this tech issue will be resolved. 
  
  Sincerely,
  
  *************************

  Business response

  02/12/2024

  Hi Jordan, 

  Thank you for your response. Upon review of your order it shows 01HJHVT46E8W9K94AKQ97HTAKAaaf2 was canceled and reprinted as order cc7525d5cba95bff. I have resent the confirmation email to you. The new estimated delivery date is Fri, Feb 23, 2024. 

  You should receive a tracking update via email once this has shipped. Please let me know if you have any other questions or concerns in the meantime. I look forward to hearing from you soon.

  Sincerely, 

  Sierra 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a sweater on Nov. 24/23 as a Christmas gift for someone. Estimated arrival was Dec. 12-15/23. The amount paid was $68.42. Order number:310892a3060e5c3d I tracked the order on the link and it says its been out for shipping for weeks. I emailed customer support which sent a return message that someone would contact me within two business days. I havent heard anything at all and Im now thinking I got ripped off.

  Business response

  01/12/2024

  Hi ******, 

  Thank you for reaching out and I'm sorry to hear you have not received your order yet. No worries though, I would be happy to offer a free replacement order. To proceed with the replacement order could you please verify the following address: 

  973 *************************************
  ********, ** K7P 2M3
  ******

  If you are not interested in the replacement order I can offer a store credit for another item from the same creator or I can issue a refund instead. Please let me know how you would like to proceed.

  I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

  Customer response

  01/12/2024

  Better Business,

  they have offered to resend me my original order, which is all I wanted in the first place. I accept that and hope I receive it this time. If I dont receive it again I guess I will message you back. Thank you for your help.

  
  Sincerely,
  
  *************************

• Initial Complaint

  12/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They shipped me a regular T shirt instead of a crew neck sweatshirt that was over $30 might I add. I have tried contacting then multiple times and had also sent numerous photos with proof and they have yet to get back to me on this matter order number e30992d6e30acea2 very upset that this is taking so long to even get a response it's ridiculous. I just want what I ordered and payed for.

  Business response

  12/29/2023

  Hi *****, 

  Thank you for reaching out and I truly apologize for any trouble this delay may have caused. Upon review of your order it shows we have fully refunded this as of Dec 27th. You can expect a full refund back to your original form of payment within three to five business days. You are welcome to keep or donate the original item as this does not need to be returned. 

  Please let me know if you have any other questions or concerns in the meantime. I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed my order for a ************************* on ****************** website that contracts out Spring by Amaze to produce and ship the merch on Nov 18. The order # is 01HFHCAZ80B3QGQ6J4XV3PP5DG2f56. It estimated delivery bwtn Nov 28- Dec 1. When I checked the status of the order on Nov 27, it should it was still in production as of Nov 19 and nothing has happened since. Ive sent an email to Spring and received a generic email stating their production has been delayed and they will notify when its been shipped. Per the fulfillment guarantee, they say they will reimburse the shipping cost if the product hasnt shipped within 10 business days of placing the order. I sent in a request for the refund of the shipping cost as well as a confirmation of when my product will be shipped, as I still need this product and unfortunately I cannot purchase it from anyone else. I see now that this is an everyday occurrence with Spring and they continue to accept orders without fulfilling them in a timely manner or at all. I will be contacting ************************* to notify him that merchandise company is s******* over his clients.

  Business response

  12/13/2023

  Hi ****, 

  Thank you for reaching out and providing this vital information. We deeply apologize for any inconvenience caused by this delay. I checked your order and am happy to confirm this has shipped and estimated to arrive by Mon Dec 18th. I have attached the tracking link below. 

  ************************************************************************************************************************

  I have gone ahead and issued a shipping refund for the inconvenience. You can expect this to be returned to your original form or payment within three to five business days. Please let me know if there are any issues receiving this order within five business days of the estimated delivery date. 

  I appreciate your patience and understanding in the meantime. I look forward to hearing from you soon! 

  Sincerely, 

  Sierra 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Teespring or Spring thinks Im stupid. They got me like this last year but not again. So they sell you a custom domain, then send an email asking if you want to automatically renew it after a year. I selected to renew it just like the previous year. Yet just like last year they sold the domain to someone else or bought it themselves and tried to sell me another custom domain. No kiss my a** I m not buying another one. The customer service runs you around with fake apologies and you never can get a higher up. Im over it. I am leaving e-commerce, taking all my designs, and opening a store front.

  Business response

  09/26/2023

  Hi *****, 

  Thank you for reaching out! I'm terribly sorry for any trouble this has been for you. For an questions or concerns you may having regarding a custom domain would need to be addressed with our creator experience team, as this is the team that handles these requests. 

  They can be reached directly reached via email at ******************* please be sure to include your account information so they can assist further. Please let me know if there is anything else I may do to assist in the meantime. 

  We hope to resolve this for you soon. 

  Sincerely, 

  Sierra 

• Initial Complaint

  08/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of transaction 08/18/2023.Company advertised and promised to create store website URL based on store name when it's created. It doesn't work. They automatically create a dummy URL like my-store-ea80ef.creator-spring.com. I don't want that. They refused to fix it when I told them what happened. Then they try to force me to purchase a web domain from them. They need to fix the problem and give me store URL criticalspeakingskills.creator-spring.com as promised and advertised.

  Business response

  08/24/2023

  *****, 

  Thank you so much for reaching out to us and we truly apologize for any trouble this may have caused.  We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd love to hear from you so we can investigate this matter further.

  Please email ******************* with your account information so we can take a look into this and provide a resolution that works best for you. Please let me know if you have any other questions or concerns in the meantime. 

  We look forward to resolving this for you soon. 

  Sincerely, 

  Sierra 

  Customer response

  08/25/2023

   
  Complaint: 20497238
  
  I am rejecting this response because:

  Spring Support has already said all of this before, and it's a meaningless apology. Saying sorry doesn't fix anything. I have already stated in very clear language what they need to do to fix this issue. They refuse to do it, and they keep going around in circles. 

  HERE IS MY RESPONSE AGAIN FOR CLARITY:

  I DON'T HAVE A DOMAIN REGISTRAR, AND I AM NOT BUYING A WEB DOMAIN FROM YOU OR ANYONE ELSE. CREATING THE STORE DOMAIN IS YOUR JOB, WHICH YOUR SOFTWARE DID NOT DO CORRECTLY IN THE FIRST PLACE. SO YOU NEED TO FIX IT. 
  
  NO, I WILL NOT BE CONTACTING "THEM" (DOMAIN REGISTRAR). BECAUSE THERE IS NO "THEM". YOUR STORE DOMAIN URL CREATION SOFTWARE CREATED AN INCORRECT STORE DOMAIN, SO IT'S YOUR RESPONSIBILITY TO FIX IT.
  
  IN CASE YOU DIDNT GET IT THE FIRST 5 TIMES, I AM NOT GOING TO CONNECT A DOMAIN URL, BECAUSE THERE IS NO DOMAIN REGISTRAR. 
  
  YOU OWN THE STORE DOMAINS FOR CREATOR-SPRING.COM. I TOLD YOU MANY TIMES, THE DOMAIN I TRIED TO CREATE WAS ****************************************************************. I TYPED IN THE STORE NAME, AND YOUR STORE URL CREATOR WAS SUPPOSED TO CREATE THE STORE DOMAIN BASED ON STORE NAME. YOUR SOFTWARE FAILED TO DO THIS CORRECTLY. 

  THEREFORE, YOU NEED TO CREATE THE STORE DOMAIN THAT I ASKED FOR. 
  
  IT IS OBVIOUS THAT YOU  ARE TRYING TO FORCE ME TO PAY YOU A DOMAIN REGISTRATION FEE. THAT IS NOT MY RESPONSIBILITY. YOU ADVERTISE THAT STORE DOMAIN IS FREE. TRYING TO FORCE ME TO PAY YOU IS A HORRIBLE UNSCRUPULOUS SALES TACTIC.
  
  I AM NOT GOING TO PAY YOU $11.99 FOR A DOMAIN CONNECTION FEE, BECAUSE YOUR STORE DOMAIN URL CREATION PROCESS FAILED. YOU NEED TO FIX IT. YOUR TECHNICAL TEAM KNOWS WHAT TO DO AND HOW TO MAKE THIS RIGHT. BUT YOU'RE REFUSING TO STEP IN AND DO ANYTHING. 

  YOU ARE NOT TAKING YOUR CUSTOMERS SERIOUSLY. THIS SAYS VOLUMES ABOUT YOUR COMPANY, WHICH IS UNTRUSTWORTHY. 
  
  WHY IN THE ***** WOULD I WILLINGLY CREATE A STORE URL CALLED MY-STORE-EA80AC.CREATOR-SPRING.COM?? THINK ABOUT IT. THAT MAKES NO SENSE WHATSOEVER.
  
  YOU NEED TO FIX THIS. YOUR TECHNICAL TEAM KNOWS HOW TO FIX THIS. SO, AGAIN, WHEN ARE YOU GOING TO FIX THIS?

  
  Sincerely,
  
  ** *******

  Business response

  08/29/2023

  *****, 

  Thank you for your response and again, I truly apologize for any trouble this may have caused. I am unable to assist with this request regarding the custom domain as this would be a request that is handled by a separate team. This team can be reached at ************** you may also reach out to ******************* for further clarity on the matter. 

  Please let me know if there are any other request I may be able to assist you with. I appreciate your patience and understanding. I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

  Customer response

  08/30/2023

   
  Complaint: 20497238
  
  I am rejecting this response because:

  I DON'T CARE HOW SORRY YOU ARE. ACTIONS SPEAK LOUDER THAN WORDS. I ALREADY DESCRIBED THE PROBLEM TO YOU IN DETAIL SEVERAL TIMES.

  IT IS YOUR RESPONSIBILITY TO TAKE THOSE NOTES, THEN CONTACT YOUR OWN DEPARTMENT ****************, AND EXPLAIN TO THEM WHY THE STORE URL CREATOR SOFTWARE DOES NOT WORK CORRECTLY.

  THEN THEY NEED TO BE TOLD TO FIX THE STORE URL CREATOR PROCESS, AND CREATE THE STORE URL I ASKED FOR, WHICH IS CRITICALSPEAKINGSKILLS.CREATOR-SPRING.COM.

  THERE IS NO WAY I WOULD HAVE PURPOSELY CREATED A STORE URL CALLED MY-STORE-EA80AC.CREATOR-SPRING.COM. THAT'S RIDICULOUS AND DOESN'T MAKE ANY SENSE.

  LET ME KNOW WHEN THIS IS FIXED. 

  
  Sincerely,
  
  ** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩