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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.09

Average of 22 Customer Reviews

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Review Details

  • Nathan F

    Date: 11/03/2023

    I have used their infrastructure for 11 months on developing new cutting edge technologies in the AI field. OpenAI has 'reset' and 'rolledback' my work numerous times, specifically after any time I mention about wanting to take intellectual property lawsuits against them and move my progress to another infrastructure or LLM architecture. I have tried to communicate with OpenAI numerous times but they do not engage in open or productive conversations. Instead, they rollback or reset my work without even notifying me first, never furnishing a reason, and don't even have the courtesy to tell me they are doing it. I simply log in to my work being in shambles again, specifically, anytime I reference wanting to move away from them, their unethical practices, or potential legal action.

  • Deborah B

    Date: 10/10/2023

    OpenAI makes it impossible for you to contact their customer support with a billing problem. I had a $15.96 unauthorized charge on my credit card that I wanted to chat or talk about. Their HELP instructions via their chat bot are not accurate. Their website doesn't offer an email address or a phone number for customer support even though their HELP instructions/FAQ info directs you to contact them via email, chat, or by phone. I had to delete my entire profile to feel as though I had some sort of resolution. My fear was they would continue to charge my credit card even though I never authorized any charges nor did I say yes to a subscription. I still am not sure how they got my credit card number, actually.

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