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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 228 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9 2023 I purchased from OPENAI.COM ,** a $20 per month subscription to Openai's premium hat GPT service. Openai offered that this service would guarantee and prioritize access to paid subscribers. Since March 13 2023 repeated attempts to use Openai services resulted in a message that read "Oops! Access is temporarily unavailable, please try again later." Any chat messages sent through their help desk go unanswered and their status is marked as "unseen". Emails to support go unanswered. Sent an email requesting a refund to ********************************** and that email went also unanswered. No other communication channels are provided by the business to address service issues. It is remarkable that Openai offers advanced artificial intelligence solutions for customer service but they themselves do not even have a ticketing system to at least acknowledge their customer's billing and service concerns. While Openai would use their advanced automated capabilities to resolve complex scientific queries for free for their user's base, ******************** would not even provide a simple automated responses or acknowledgement to a paid subscriber's service concerns.

  • Initial Complaint

    Date:03/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company requires you to verify your phone number to complete registration. I will not give them my phone number. I don't trust any company that asks for that much information. I have requested multiple times, in multiple ways, to have my account completely deleted, but they refuse to reply in any way. Having an unused account on a companies servers, is a liability, and risk of having your information hacked.

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested ChatGPT delete my user data after I noticed what it was collecting over several accounts. This was sometime around late last year. I received a confirmation that my data had been deleted. I later decided that I wanted to go ahead and forfiet that data to gain access to ChatGPT and their API for development purposes.I learned that they had never deleted my data. Instead, I was greeted with a message that stated I already had an account associated with my phone number. So I attempted to log in using my old credentials. Low and behold I was treated again with another message that reads; "Oops!Your account has been deactivated. Please contact us through our help center at help.openai.com if you need assistance."So I did. I contacted help.openai.com/en. Several times in the past week. Every time I was told "Not seen yet", and "check back tomorrow" by the chat prompts. I have submitted 2 appeals and received nothing back from either of them.I want my account data REMOVED FROM THEIR SERVERS. In other words, I should be able to go in and make another account if I so choose, because they shouldn't have my phone number, email, or ********* account, on file at all. That's the whole point of requesting a data erasure, and this company has no respect for basic data privacy laws.

  • Initial Complaint

    Date:01/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to sign up for service with this company. The company has a regular signup asking for an email address or sign in using ******* Then the company requires a phone number which most do not. Nothing was stated that a phone number would be required. There is no reason to require a phone number other than to sell or share that information. It simply is not needed. The company is using unconscionable actions in an attempt to gather data about users in order to make a profit on that data.

OpenAI, LLC is NOT a BBB Accredited Business.

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