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Business Profile

Computer Software

HOVER

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shortly after I used the Hover software for a home project via the REMOVEDwebsite. Hover reached out to request a video survey about my experience to help them improve the tool. In exchange they promised a $75 gift card. We scheduled and held the interview via video. I spoke to REMOVEDon May 22 at 4 PM ET. I gave between REMOVEDminutes of my time and allowed them to record in order to support their work. I never heard back from them, and when I reached back out the following week to inquire about the status, the email had been disconnected. There was no trace of my contact person. I reached out to their help line concerned that I had allowed a recording and shared about my project openly. I never heard anything back. I am requesting the $75 dollar REMOVEDgift card to me as promised and acknowledgement that this was not a scam.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchant auto-renewed a membership without our authorization and is refusing to refund our money.

    Business Response

    Date: 09/11/2024

    Hi REMOVED,

    I am reaching out in regards to the Complaint ID REMOVEDsubmitted by REMOVED.

    I am hoping we can get this complaint resolved although it is past its due date.  I have backup for the customer acknowledging terms and conditions, membership fee refund and communication with that customer that outlines he wanted to retract the complaint.  

    See attached.

    Please let me know if you have any questions.

    Customer Answer

    Date: 09/11/2024

    Yes, thank you for following up. The issue has been resolved.

HOVER is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.