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Business Profile

App Developers

PocketWorlds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally address my concerns, as well as those of numerous other users, regarding the recent changes in the operation of the ******** mobile game.As of late, there have been noticeable alterations that significantly impact the user experience, particularly in terms of earning in-game gold and the promotion of in-game purchases. The introduction of highly expensive gold packs has raised concerns, as the pricing exceeds the norm for a typical mobile game. Moreover, the implementation of gambling tactics and a "game of chance" has contributed to addictive behavior among users.Attempts to voice our dissatisfaction and call for improvements were met with unexpected consequences. Many users, including myself, found their accounts banned without explanation. Despite our considerable investments of both time and money into the app over the years, the lack of communication regarding these bans is deeply troubling.I am formally requesting one of the following resolutions:1. A full refund of all funds spent on the app, considering the circumstances leading to the ban.2. An opportunity for a fair and open discussion about the ban, with the chance to appeal and rectify the situation.It is imperative that the company acknowledges the concerns of its user base and takes appropriate actions to address these issues. I believe that a transparent and respectful dialogue will not only benefit me but also extend to all users affected by these recent developments.I appreciate your attention to this matter and trust that the Better Business Bureau will help ensure a fair resolution.

PocketWorlds is NOT a BBB Accredited Business.

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