Trinity's mission statement says "Striving to deliver great customer care consistently" This is 100% a LIE. I applied and got approved. After I wanted to add my partner which Teri Woodworth she stated that I was not able to add my partner after the contract was signed. This is strange because I am al already approve, how come I cant add my wife that is pregnant as a roommate? Should I leave it on the streets because she doesnt have excellent credit? it doesnt make sense. I asked her to please escalate the case and she said "your partner did not qualify, period". That is a very unprofessional reaction. She also stated that I needed to pay, even though I have never been in the building and I don't have the keys. Her emails did not include directions of whats the next step. She was all cut and dry on her messages. Again, she is NOT the kind of person that STRIVE to help others as their mission statement. I emailed Terri 2 times that I wanted to talk with her manager and she ignored my messages until l4 days later. I have call the leasing office since Thursday until Sunday and they only send messages. I have called more than 7 times and they have emailed to the office more than 7 times and after 4 days, I got and email from Teri stating that they cancelled my application. Which is good but still I have not receive any call from a manager, which is what I have been asking for. Also I have mentioned to the customer service that I wanted to talk with the building manager Robert Lalanne and he has not called me. Very irresponsible. Teri also said that because they are working from home, they are not allowed to talk. Are you kidding me right now? We have exchanged so many emails. I could have saved a lot time in emails if at least she would have called me. Still as of today they, including management, have ignored my request Horrible experience.