Complaints

This profile includes complaints for Qdoba Mexican Grill's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Qdoba Mexican Grill has 333 locations, listed below.

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• 

  Qdoba Mexican Grill

  9330 Balboa Ave San Diego, CA 92123-1516

• 

  Qdoba Mexican Grill

  4923 E Chandler Blvd Phoenix, AZ 85048-0865

• 

  Qdoba Mexican Grill

  4865 Ward Rd Wheat Ridge, CO 80033-1902

• 

  Qdoba Mexican Grill

  267 Washington St Boston, MA 02108

• 

  Qdoba Mexican Grill

  800 Boylston St # 1 Boston, MA 02199

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 gift certificate in response to an email from Qdoba. It carried a $10 emailed bonus, which does not seem to work when go to the location. Ive tried to do it online, but it does not show any place for a gift card When you check out. I dont know if this is a fraud or a problem with their online service.

  Business Response

  Date: 07/21/2025

  Hi *******************text="true" style="box-sizing: inherit;">
  I am reaching out concerning your inquiry to the BBB. I apologize that the bonus gift card is not working for you and if you can provide the card number I will further investigate. We have had a issue on our end with the bonus cards but not to worry we will be able to resolve the issue once we have the card info. I apologize for the inconvenience as well and hope to hear back from you soon.

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a brisket burrito, large queso and chips, and a regular drink to go, and what I received was an inedible, soggy mess.The burrito was so wet it soaked completely through the bag before I even got home. The brisket inside was overwhelmingly salty, so much so that I couldnt finish even half of it. The large queso was packed so carelessly that the outside of the container was covered in cheese, almost as much as the inside. Everything was sticky, greasy, and unappetizing before I even took a ******* if that werent enough, my drink cup was crushed, so the lid wouldnt stay on, and my Dr. ****** was completely flat and warm. It felt like I was served leftovers that had been sitting out all ****** order was also messed up not once, but twice. No apology, no urgency, just a general sense that these things happen at Qdoba so oh well. I dont expect gourmet quality from Qdoba, but I do expect basic competence and decency.

  Business Response

  Date: 07/17/2025

  Hi *****************text="true" style="box-sizing: inherit;">
  Thanks for reaching out. Im sorry your experience didnt meet expectationswe always aim to do better. Ive shared your feedback with the team at our restaurant that can best assist them. Also, Id be happy to offer three complimentary entres to give us another try.
  Wed love the chance to welcome you back and make things right!

  Customer Answer

  Date: 07/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Bri Liddell
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5th @8:23pm, I placed a delivery order to Qdoba and had to cancel it due to the delivery address being incorrect. I contacted the store and the employee said the money would be refunded on my card in 1-3 business days. I replaced my order with the correct address and they canceled with no explanation or refund. They took money off my card twice and still havent refunded me my money. Order Number 1 : ***************** Order Number 2 : *****************

  Business Response

  Date: 06/11/2025

  Hi ******,

   

  Thank you for reaching out. It looks like our guest relations **** email you on 6/10/25 advising a refund has been provided. They advised your order ending in #**** has been refunded due to the error. Please check your spam/junk folder for our email and you should see your refund back within 5-7 business days. I apologize as well for the inconvenience and let us know if you need anything else.

  Order #3576303070917**** - Refunded

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an on-line order this morning using my credit card delivered to Comfort Suites ******************************************************. When it arrived as I placed three orders the lid to one of the bowls was completely open with food all over the bag, ruined. I noticed there was no Habanera salsa in any of the bowls as well including the one all over the bag ruining the chips which were included. I called the store immediately *************************************************** ************ where a woman answered explaining to her what happened in addition to being provided no utensils. She told me to hold while she got the manager. After thirty minutes with no one ever coming back to the phone I have hung up and filed a complaint with the Better Business Bureau. I would ask your office to make your employees aware there is a two to three minute rule when placing someone on hold before returning to the call. I have been treated horribly by this location and would like a refund, please. My food is ruined.

  Business Response

  Date: 06/09/2025

  Hi *****,

  
  I would be happy to investigate this for you. To do that, can you please provide me with the receipt or order number from the confirmation email you received? I will also forward your feedback to the team that can best follow up with our restaurant. Thank you again, and I look forward to hearing back from you soon!

  Customer Answer

  Date: 06/09/2025

  First, it was provided clearly in my complaint my order number which you can see. The order number is *****************. This matter is being handled miserably by Qdoba. I would like my money back, please. Thank you. 

  Business Response

  Date: 06/10/2025

  Hi *****,
  
  
  As you can understand the receipt will provide additional information. I forwarded your feedback to the team over the restaurant yesterday. They are best to look into the issue and follow up with the employees. We ask all of our guest to provide their receipt as it helps with our follow up but It is fine that you do not have one. Rest assured your concerns will be address and if you like I can also request someone from the restaurant reach out to you. They are able to find your order in their system and will be able to further follow up.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to order when they had their BOGO burritos but the app kept telling me to refresh and try again. So that is what i did plenty of times and then i got blocked. Its annoying since i really didn't anything but refresh. I just want to have access to the app.

  Business Response

  Date: 05/05/2025

  Hi *******,
  
  
  We're currently experiencing some technical difficulties and are working on the issue. Of course, we would like to extend the offer to you and will add the BOGO+drink reward back into your account. I have added the reward back for you and you should see it within 24 hours. There are also new updates coming and you should see major changes in the near future. I apologize for the inconvenience, and I also hope you have a great rest of the day!

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 04.17.2025 @ 10:15pm order#***************** with that being said my steak was missing, avocado and lettuce as well i pay good money for what I ordered and ordered many time before, I love to support Qdoba cause I support a friend but when you pay $25.16 with 20% tip you expect to have your mail correct cause service was paid for before delivery which I ate but not what I paid good money for just need a refund or some compensation for the chathoscophy , just .ake it right this time please ??

  Business Response

  Date: 04/19/2025

  Hi ****,
  
  
  We want all our guests to have an awesome experience, and it sounds like we missed the **** this time. Not to worry I have notified the team over the store that can best follow up with them. Also, if you happen to be a rewards member and can provide your rewards card number, I will provide you with 2 free entrees! I hope with the entrees you will come back for a better experience. Feel free to reach out to the store directly for order issues and they will also be happy to provide compensation as needed. Thank you again and I hope to hear back from you soon.

  Customer Answer

  Date: 04/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** **********
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday April 3rd, 2025 at 5:40 pm I placed an order for pickup at the *************************************************************************************. It cost $51.97 in total.The order stated it would be ready at 5:54 but knowing it was national burrito day, a longer wait time was expected. It turned out to be 2 hours We walked inside to pick up the order and waited with everyone else, walk ins were being helped faster than pickups. The staff spoke more fluent Spanish than English so the customers who could communicate with them were helped, while anyone else had to ******* dad saw someone walk up to the cashier and inquire about a refund but was told no, another guest told that if their order wasnt ready by closing they would have to come back the next day; which is a crazy response to give.When it was finally our turn the employee told us she didnt have our order in the system, then my dad tried to show it to her, and she argued with him about what we ordered. We had: 2 bowls, 2 burritos, a Nacho, and a fountain drink. She said no to the nachos and sent him home with 4 burritos; not at all what we ordered. Not only the wrong ******************** but missing 2 of the items WE PAID FOR.This interaction left a bad taste in our mouths and we really do love qdoba. So what Im hoping for with reaching out is a refund of our total: $51.97. Thanks

  Business Response

  Date: 04/10/2025

  Hi *******,

  
  We want all our guests to have an awesome experience, and it sounds like we missed the **** this time. Not to worry I have notified the team over the store that can best follow up with them. Also, if you happen to be a rewards member and can provide your rewards card number, I will provide you with 5 free entrees! I hope with the entrees you all will come back for a better experience. I apologize again for the incident and hope to hear back soon!

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Weve also been in contact via email as well, so I will continue communication there. 
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food for pick up, got my food the order was correct, and tasted great. The problem showed the next day as I got charged twice, the same price two times. Then it really hit, I was then charged $270 for a total of 7 charges, which got my account locked for fraudulent charges. I called the restaurant and was told a manager would call me back the same day. 3 days later I still have not received a call back.

  Business Response

  Date: 03/20/2025

  Hi ******************text="true" style="box-sizing: inherit;">
  We want all of our guests to have an awesome experience, and it sounds like we missed the ***** I would be happy to look into the refund for you. In order to do that, can you please provide me with something showing all of the charges from QDOBA that have processed. Once I have the info I will further follow up!
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/2025, I tried to use my free entree birthday reward, and it said the promo wasn't valid despite it being added to my account. The system finally allowed me to add the reward and continue with the payment, but then the order didn't go through because it said the the reward wasn't vaild. Despite the order not going through and me receiving no email confirmation, the birthday reward got deducted from my account anyways. I found this out because I tried to redo the order and my birthday reward was gone despite not placing an order. I ended up using another free entree reward that I had earned that was supposed to expire 4/1/2025. I would like to have my free entree birthday reward added back to my account. I also think that I should get to use it for longer than the end of the month since it is almost the end of the month. I received the following response: "Thank you for reaching out. At this time, we are aware of the reward redemption issue when ordering. We have our I.T. team working diligently to get it solved and you will be able to redeem your rewards soon. We apologize as well for the inconvenience and hope you have a great rest of your day!" This doesn't say anything about giving me back my free entree reward which is still not back in my account, so I have reached out multiple times to get clarification, but there has been no additional response. They make it impossible to contact anyone because they do not provide any phone numbers to contact customer service; you can only make online submissions. This has to be one of the worst customer service experiences that I have had and I now feel like I am just being ignored. I am just asking for my reward back; I don't think that is too much to ask.

  Business Response

  Date: 04/10/2025

  Hi *****,
  
  
  We want all our guests to have an awesome experience, and it sounds like we missed the **** this time. We have been experiencing reward redemption/app issues, and I apologize for the inconvenience. Not to worry in hopes that you come back to give us another chance I have added 2 free entrees into your account! I apologize again for the incident and hope to see you back soon!

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this point I will now start to press legal charges and law suit against this location. They are tampering with my food on purpose. I have had too many complaints coming from this store and i have multiple ****** cases. Now I am reporting this business to the health department. I have attached proof of my order in black and white but look how your location made my food. Your worker are so spiteful that even gave me the wrong drink on purpose. There is never a answer at the contact number or the app.

  Business Response

  Date: 03/03/2025

  Hi *****,
  I have sent your information over to the appropriate department over the store to look into your feedback. I will also request that someone from the store reaches out to you as well.