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Business Profile

QuickBooks Support

QuickBooks Supports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called QuickBooks subscription via telephone on June 14th. The end date of my subscription was mid August. I backed up my files on my desktop. I recently tried to access the files that were entered during my subscription and found that I can't access anything. All of my tax and payroll entries are locked. QuickBooks has now explained that I am not able to access MY tax records unless I have an active subscription, (never during that cancellation call was that ever mentioned, nor anyway to avoid losing them. I need access to my files for tax purposes. This is crazy that this company locks up consumers tax information and holds it hostage. I paid to enter that information and should never lose access.

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started an account online at ********************** online directly through their website. It was a simple start account for my business. A couple weeks later I get an email my account ******* closed when I called they said I never had an account with those *******************, then I was told the system duplicated my account so I have three accounts with them. I can not access my account when I try it said there was no account with that email found but when I call they can see my account. They confirmed my accounts was compromised, the admin email was changed and a ********************* or something was added on my account. I have no clue who this is, Ive called four times requesting to cancel my account since it was clearly hacked and they are not cancelling my account I was told on their recorded line it was cancelled and i would get a refund when I called back they said it wasnt cancelled and they cant refund me since I didnt pay directly with them but I did and my account proves it. Its been two days and no one will cancel my account, no one will refund me even though my account was hacked/compromised and no one notified me the email on my account was changed.

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with QuickBooks for over five years now they took a deposit for $7650 from me and put it on hold with no explanation and when I called to try to get information Im only told that I will not get the money back. How can it be when my company has did nothing wrong.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renew plan as completed June 2023. Phone call last night for 1hr with a call back today. 2 phone calls today over 2 hrs. on phone each time service rep hung up both times-- no resolution and my current plan is cancelled and can't complete payroll. All Service Reps want to do is sell new on-line Plan at 3 times expense and I just want current desk plan renewed as was completed in June.

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple years ago I started the Quickbooks weekly employee deductions for payroll product. Last November I called and told the lady I spoke with to cancel my membership, as I was not using the product anymore. I noticed a few months ago I was still being charged at $135 a month. In May I canceled the membership and have included email verification of this. I still continue to receive monthly charges even though I correctly canceled my subscription. I would like a refund for the charges that occurred after May 30th and for no more charges to be made to my account.

  • Initial Complaint

    Date:06/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Intuit Quickbooks online deducted $90.10 from my debit account on 6/9 and it showed pending until that Monday 6/12. I contacted online chat on 6/9 but it was not real time so did not get an immediate response and charge was still pending. I contacted quickbooks on 6/12 when the charge was actually applied to my bank account. I have not had an account with the company since sometime in sept-oct 2022 when my business was closed down. I had went to the website about a couple months ago looking at training for my current position as they use quickbooks but did not purchase anything. I received no statement or invoice and the email they had was the email from my previous business in 2022. She said they could cancel my account but could not refund the $90.10 even though they cold not find an account or an invoice. She stated had I contacted them the day of the charge they have a 24 hr refund policy. Again it was showing pending in my bank account and I had contacted them via chat on the 9th but she said she didn't have a record of. However, there chat rep contacted me later that evening but also could not help. I simply want the $90.10 refunded and no more charges to my account. This company is horrible for charging wrong they did it when I had my business and had to search to find the deal I had signed up for to get the right price. They prey on people giving up!!

  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged tax filing and I have that option turned off all my quickbooks accounts. I should not be charged if they are not filing. Everytime they file, it is wrong and I have to go back into the states website and correct it which is a chore and then we incur penalties and interest.

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Intuit QuickBooks went into my account on 06/03/2023 and charged my account $1,649.00 The claim the charges are for a subscription that I use. The amount is 50% more than it was in previous years and I was not informed of any draft about to happen. I would like the money put back into my account and a description of my charges so I can make a decision on what is best for me and my business. My account is currently overdrawn by these fraudulent charges. See the enclosed draft and the history of the payments that I have made to them. They continue going up every year without informing me and just drafting my card at random.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    quickbooks alerted me payroll was 1 day away. Because I've had a problem with them before on payroll dates, I submitted payroll today which I thought would be a day early. When I finished payroll, it informed me paydate would be 5/31 instead of 5/30. We have 5 day processing so yes with the holiday, it would be that date, but quickbooks did not alert me of the holiday or any early processing that needed to be completed because of the Holiday. I am fed up with the problems quickbooks causes myself, my employees and my company. I pray I an find something affordable that is better than this. Even the staff when they call you, they don't know more than you do. Are they reading a script or what? I figure it out before they even come back on the line but there is no solution for it or no redo to correct the problem. Case number today is **********. 5/23/23. Another one in the books folks.

  • Initial Complaint

    Date:05/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    signed up for Quickbooks subscription. I sent one invoice and then quickbooks closed the account for "business reasons" wouldn't tell me what I did wrong. I called customer service, and they couldn't give me any information. I tried to cancel my subscription and they told me they couldn't. I am now unable to log on and refund the one invoice or do anything to the merchant account.

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