Complaints
This profile includes complaints for Mind Movies LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reporting Mind Movies at *************************************** for Unethical Sales Practices online by using Psychological Manipulation for Law Of Attraction products which most cannot benefit people from.I bought five Mind Movies packages, tried them and none of them worked for me. I asked for a Full Refund, that they Delete my Account, unsubscribe me from all email lists, and Delete All of my personal information from their ***************** including paper files, computer files and backups. And to have All of their Partners, Affiliates, etc., Delete All of my personal information from their **************** in the same way. I also demanded that NONE of them Sell my personal information.I was given a Full Refund right away, but then each time I asked for the rest, I was ignored. I had to open a new ticket each time. There is a Support phone number, but no one ever answered.Their last email response (4 of my emails ago) said: We have already unsubscribed your email address from our mailing list. To which I replied: That does not remove all my personal information from your complete system! If you still have it, you can continue to share it with your partners and affiliates and sell it to whomever you want.Their last email response also said: Regarding the affiliate company emails, you need to contact them to unsubscribe as we do not have any access to their ********** which I replied: They got my data Mind Movies, who either shared it with or sold it to them, but now you say you have no control over them. That is UNACCEPTABLE!!! If I unsubscribe, they still have all of my data and they can share it with their partners, affiliates and sell it to others. This means you should contact ALL of them and make them remove ALL of my personal information from their complete systems. If you sold it, then give them their money back and make them delete ALL of it. The Burden is on Mind Movies to handle the security issues they forced for me!!!
Business Response
Date: 11/15/2024
I have contacted this customer and he is happy with the resolution.Customer Answer
Date: 11/19/2024
Better Business Bureau:
Mr. **** ******** (CEO I think) of Mind Movies called me to discuss my complaint. It took him this long to call me because he just heard of it 2 days ago, he said. We had a nice conversation and talked for about 30 minutes. He had questions and I went into detail. He assured me that all of my data would be removed, but said he could do nothing about what partners and affiliates do because my dealings with them were independent of Mind Movies. I told him about issues with particular partners/affiliates and guided him to a webpage I had issues with. He acknowledged that websites' issues and said he would work those linked partners/affiliates to have them either fix the issues or he would remove their association(s) and their place(s) in that link. He offered me any Mind Movies products I might be interested in for free, but I told him, thanks, but they don't work for me. In wrapping up, he gave me his email address for anything else I may be interested in or want to tell him in the future, and I have his cell number on my phone. I told him to be sure to come back here and reply to my complaint, and he did. I told him I would validate his response, but I also wanted to say how interested, concerned and helpful he was.***** ****
Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
30 08 2022 DATE OF TRANSACTION.Business Response
Date: 08/31/2022
Hello,
Based on the info provided: ****************
38 **********
*********, ************************ style="box-sizing: inherit; color: rgb(209, 210, 211); font-family: *******************, *****-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; orphans: 2; widows: 2; background-color: rgb(34, 37, 41); text-decoration-thickness: initial;">Daytime Phone: ***********
E-mail: *****************************************We did not find any records of this customer in our database, including all of our DBAs. We have searched using First name and date of transaction provided, or Last Name, or email address provided. There is also no email correspondence in our support email from *****************************************.
We will be more than happy to assist with refunds or contact once we have the correct customer info, or email address used to purchase or order number which is available in their purchase confirmation email.
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