Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Mortgage Lenders

Smartfi Home Loans LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Smartfi Home Loans LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smartfi Home Loans LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Cassidy P

      Date: 05/29/2025

      I have had upwards of 8 calls in the last 3 days of from Smartfi Home Loans. I have not solicited or requested information ever. I have asked in the last two calls that I not be called any further.I have still continued to receive calls. Further, in the brief conversations I have had with the parties that I spoke to I was advised that I was being recorded which I did not consent to.Cold calling is not a business practice I care for and endorse and with the frequency feels a form of harassment.

      Smartfi Home Loans LLC

      Date: 06/02/2025

      Dear REMOVED, Thank you for bringing your concerns to our attention through your submission to the Better Business Bureau. We truly appreciate the opportunity to respond and clarify. At Smartfi, were committed to treating everyonewhether or not they choose to work with uswith respect, care, and professionalism. We're sorry to hear about your experience, and we understand how frustrating it can be to receive unexpected or repeated phone calls. Wed like to share a bit of context: Our records show that we received your contact information on May 24, 2025, at approximately 12:54 PM through an online form tied to a REMOVEDad expressing interest in reverse mortgages. Based on that request, our team made several attempts between May 27 and May 29 to follow up and ensure we were available to answer any questions you might have. Once we were able to connect on May 29 and you let us know that you no longer wished to be contacted, we promptly marked your record as Do Not Contact. Please note that while the change is immediate in most cases, it may take up to 24 hours to fully process. We also want to be transparent that all calls regarding loan inquiries are recorded, in accordance with legal requirements like the REMOVED-REMOVEDAct. This helps ensure a positive and compliant experience for everyone involved. Again, we sincerely apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us, and were continuously reviewing our outreach practices to improve the experience for everyone who reaches out to us. If you have any additional questions or would like to speak further, please dont hesitate to contact us at REMOVEDor via email at REMOVEDWarm regards, Client Care Team Smartfi Home Loans

    Smartfi Home Loans LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.