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NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 358 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can not find any information on this website NEOBOD, *********, **. this company has been obtaining $19.99/month from my debit card without authorization. No response from numerous attempts to contact business/ website to deny these fraudulent charges! they have been fraudulently accessing my account since Oct 2022. please help. believe my only recourse will be to close my bank card account! which involves much unnecessary hassle to ********* legitimate accounts to be paid in another manner & hopefully will not fall into the red. very upsetting!!

  • Initial Complaint

    Date:04/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neobod has charged by credit card without my knowledge. Unauthorized use of my credit card. I did not subscribe to this scam.

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 18 2023 a charge for ***** was charged to my Mastercard debit card and this was an unauthorized purchase.

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Activefirene aka. "NeoBod" started taking $19.99 a month out of my checking account several months ago, unathorized. I called the number on my checking account to tell them to refund my money and to stop taking money out of my account. They took all my information and promised to refund the two months within 24 hours. In April of this month, they took another $19.99 out of my account. I called them again, they make you go listen to several recorded sales ads to try to sell gift cards, I told them NO over and over again. After about 30 minutes they promise to cancel subscription (that I never ordered) and give you a conf. # once again promising to refunded three months they for $59.97 within 24. Once again....no refund,. I call them once again and complain. This time they ask that you download an app from PlayStore to access an application they say is needed to refund your money. After requesting all your banking info, address, and other personal information. NO REFUND. THIS IS A SCAM. I talked to the same man with a foreign accent every time. DO NOT GIVE THEM YOUR INFO. SCAM WARNING!

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neobodonlineapp made an illegal charge on my Creditcard for $19.99. I have no idea where this came from. It is a bogus charge.

  • Initial Complaint

    Date:04/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Active Fire Neo has been taking $19.99 out of my checking account for at least 3 months without authorization. I don't even know what service they provide if any. Looks a scam to me.. I have called their service department in the past and told them to stop the deductions and refund two months they took out of my account without authorization. They promised to refund my account within 24 hours and never did. Just this week, they took another $19.00 out. I called them again and went through the same rigmarole of having to listen to at least 3 gift card audio sales promotions, telling them NO over and over again. They promised to cancel subscription (that I never ordered) finally gave me confirmation number and told me my account would be refunded for $59.97 within 24 hours. Next day, still no refund.

  • Initial Complaint

    Date:04/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed a charge on my debit card. I do not recall signing up for this and would never be interested in the service I see online. This must have been something buried in another purchase, which, though legal, I feel is unethical. I have spent more than an hour on hold with their "support" line. A full refund would be the right thing to but I highly doubt that will happen.

  • Initial Complaint

    Date:04/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning I was contacted by my bank about suspicious activity on my account. My card was charged for $19.99 for something I have never heard of. I did not sign up for any fitness app. I hate apps, I have very few on my phone. Who do I call to get my money back?

  • Initial Complaint

    Date:04/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mettre fin a cette abonnement je ne c'est mme *** a quoi sa sert, aucune application jamais vue votre site. Attend de vos nouvelles.Merci

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by Neobod $19.99 through Citibank on April 10, 2023. I have never heard of Neobod nor have I ever subscribed for their services. I don't believe that my CitiCard has been compromised by a third party. Apparently others have made this specific complaint about this company. I have never received a receipt from this company by email or other means (I assume because this was a fraudulent sale). This company appears to be a scam.

NeoBod is NOT a BBB Accredited Business.

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