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Business Profile

Liquor Store

Nestor Liquor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They stole my money and never delivered a product ***********

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 bottles ********************* Bourbon Cream from Nestor Liquor (order #*****) and I have not recieved the package. The total amount of the order is $59.39 and was shipped via ***** (tracking: ************). The tracking states it was delivered to my front door, which it was not and it nowhere on my property. I have reached out to ***** and they have requested that I have Nestor file a lost package claim but Nestor never responds to my email to complete this task. I either want my package or a refund becuase right now I am out $59.39. I paid and did not recieve the package. I do have a complaint against ***** for stating it was delivered and that is being investigated by ***** Corporate but they cannot refund my money becasue Nestor has to file the lost package claim. If Nestor is not going to do that, then refund my money. This is the first time I have ordered from Nestor and I would like to make more purchases but I will not until this is resolved. Nestors website states that someone 21 or above must sign for the package and that did not occur as well but if it did, I would have the package in hand. Shipping Policy from Nestors website: https://www.nestorliquor.com/policies/shipping-policy , why wasn't this shipped with adult signature required or was it and someone else signed for it because I do not have the package. I just want my order or a refund. Nestor has to file with *****, not me. Nestor appears to be strict with there no refund policy but does not follow their own shipping policy requiring someone 21 or above to sign for the package....which I never recieved.

  • Initial Complaint

    Date:08/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bourbon to be delivered to my house and was charged. The shipping address was listed as my home (*******) but the shipment went to *********. Multiple inquiries to Nestor have not yielded a reaponse.

Nestor Liquor is NOT a BBB Accredited Business.

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