Dear Mr. ******,

Thank you for the opportunity to respond to Mr. ****’s complaint. I contacted Mr. **** with the intent of working directly with him to address his concerns, but he declined my offer to do so.

I have reviewed Mr. ****’s student record in light of his complaint and am providing you with a summary of my findings.

During Mr. ****’s most recent enrollment at the University, he received non-passing grades in three of his academic courses, which had the effect of increasing his student account balance. Per the terms of the University Academic Catalog, and consistent with regulations established by the U.S. Department of Education, students attending Ashford University must satisfy the credit and attendance requirements of each individual financial aid pay period before they are eligible to receive additional financial aid. Therefore, when Mr. **** was unsuccessful in a course, he was required to either successfully retake the course or complete another course in his program before he was eligible for his next financial aid disbursement. It is these additional courses that contributed to Mr. ****’s account balance.

Additionally, I found that Mr. **** was notified of his account balance, and he had access to his ledger card at all times, during, and after his enrollment. Consistent with its published policy, the University reserves the right to withhold diplomas and transcripts pending settlement of outstanding accounts.

During my review of Mr. ****’s records, I found no irregularities in his student account, nor did I find any indication that the University deviated from its published policies.

Please feel welcome to let me know if you have any questions.

*** ****