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Business Profile

Auto Rentals and Leasing

Green Motion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False Advertisement This complaint is for the Irvine CA location at the ************. We booked the reservation through priceline specifically choosing a car with unlimited mileage. The day before the pick up, **** called to say that we do not have unlimited mileage, we were only allowed 200 miles per day, and we cannot travel outside of the state. We explained how we booked the reservation and even mentioned that our confirmation email states "unlimited miles." They said they didn't care because it was on their website. Luckily, priceline allowed us to cancel for free.

    Business Response

    Date: 06/11/2024

    Hello 

    This BBB account is for the Green Motion in ******* ONLY. The complaint clearly states; "This complaint is for the Irvine CA location at the ************."

    Please close this case in a satisfactory manner as it does not pertain to us and contact the California location or open a case in their account. 

     

    Regards,

    Green Motion ************************ Team

    ****************************************************************/  Tel: ************

  • Initial Complaint

    Date:05/31/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction occurred on 5/26/22 when I went to pick up a rental car from Green Motion at their location near LAX. I had prepaid the entire cost of the rental car for $450 dollars. Once I got there, they charged me an additional $130 insurance fee and $20 fee for using the same debit card I booked with. I stated that I was covered under my own insurance and did not want to pay for additional insurance, and even filled out a form with my insurance information. However, they refused to release my prepaid reservation car to me if I did not pay the $150 additional fee that was not included in the original rental agreement. I was forced to pay this $150 fee because I would have been stranded in LA unable to get to my destination if I had refused.

Green Motion is NOT a BBB Accredited Business.

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