Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Boutiques

Curate Marin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consigned several items of clothing, jewelry and shoes with Curate Marin. I was told I could pick up a check after Dec 15 for items that had sold. I called and asked if I could come in in January instead due to the holidays. When I showed up on Sunday January 19 as previously agreed upon and scheduled, a check was still not ready. I asked that it be paid immediately. I was told a check would be cut and mailed to me along with a clear accounting of what sold and the price for each item. It is now January 29 and I still have not received anything... no payment or accounting.

    Business Response

    Date: 02/11/2025

    Dear BBB,


    We are responding to a customer complaint filed by ****** *****.   We are a new consignment store that opened in May 2024.  ****** was a customer and brought in items to consign with us when we first opened.  After consigning with us, she had an item that she had consigned with us (our agreement is to hold the items for at least 3 months in which we do not allow 3rd party sales).  She requested her item to be returned so she could sell it direct.  This is not ethical behavior of a consignor, however, we made an exception for ****** and returned her item immediately so she can sell it directly.  

    ****** is now complaining about her payment check/accounting/return of items .  We have provided accounting records, payment of sold items and have returned any unsold items.  On Sunday Jan 19th, ****** did not make an appointment with us to let us know she would be coming in and typically our store is closed on Sundays - but we made an exception due to the holidays to be open and had a new hire working the floor.   She requested the return of the items and we had been in touch with ****** to let her know we were packaging her items, prepared her check, and would hand deliver her items to her boyfriends house.  We made arrangements with her and scheduled to deliver early Feb (I believe it was Feb 2nd).  We went above and beyond to ensure she was taken care of by delivering these items.  Our store has bought so much happiness to our community and we are proud of our ethics and overwhelming support we receive from our customers!  


    Sincerely,


    CURATE MARIN

Curate Marin is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.