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Average of 5 Customer Reviews
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Review fromEd and Cooki D
Date: 02/16/2025
5 starsEd and Cooki D
Date: 02/16/2025
We had an amazing experience with ***** when upgrading our heating and cooling system. From the moment he arrived, his vibrant personality and friendly demeanor made the entire process enjoyable. He was incredibly knowledgeable about the products, explaining every detail with confidence and patience, ensuring we understood our options.Not only did he help us choose the best system for our home, but he also walked us through potential energy savings and cost-effective solutions, making sure we got the best value for our investment. His professionalism and expertise were truly impressive, and we highly recommend him to anyone looking for an upgrade. Thank you, *****, for your outstanding service!Also, We couldnt be more pleased with the installation of our new heating and cooling system by ********, ****, ****** and team! From start to finish, their professionalism, efficiency, and attention to detail were outstanding. They worked seamlessly as a team, ensuring everything was installed perfectly and functioning at its best.Not only was the installation process smooth, but they also took the time to explain everything to us, making sure we were comfortable with our new system. Their expertise and dedication truly showed in their work, and we appreciate their hard work and excellent customer service.Thank you, ********, ****, ****** and team for a job well done! We highly recommend their services to anyone in need of a heating and cooling upgrade.
Loves Air, Inc.
Date: 02/18/2025
Thank you for sharing your experience with our team. Welcome to our Loves Air family.Review fromAlice B
Date: 11/09/2024
4 starsAlice B
Date: 11/09/2024
Loves Air came out to do maintenance on the heating. Very thorough and polite. They will inspect the ** unit next spring. I was very happy with them.Loves Air, Inc.
Date: 11/10/2024
Thank you for sharing your experience with our team. Hopefully, next time we can provide you with a 5-star experience. Welcome to our Loves Air family.Review fromTraci O
Date: 04/15/2024
5 starsTraci O
Date: 04/15/2024
These guys are amazing, respectful and so kind. Manny serviced my unit and is always such a pleasure to work with. This is a honest company and I love it! They installed a new unit, insulation, UV light, industrial grade, water, heater, doors, and windows, and were a blessing to our family. They did an amazing job. That was 2 years ago and everythings great.Loves Air, Inc.
Date: 04/16/2024
Thank you for sharing your experience with our team. We appreciate your response and review.Review fromAnthony M
Date: 12/16/2023
1 starAnthony M
Date: 12/16/2023
Do not use Love's Air HVAC company They are not a 5 star rated company like they advertise. If only one person reads this and decides they don't want to do business with them then I helped someone and cost Love's Air tens of thousands of dollars.The company was not forthcoming in dealing with the issues and only after me repeatedly calling would something get done. This made me to be the "bad" person for "bothering" them to get their "mistakes" fixed in a timely manner.I'm only allowed a certain number of characters so forgive me if I miss the details.I will post a more verbose statement of the incident on review sites where available.There are 3 sides to a conflict, theirs, yours and the truth. I'm giving you the truth....Issues:1. Sheetmetal screws found in the carpet 2. Vents not fully caulked until I pointed them out 3. Broke access panel to attic 4.Put equipment and materials on top of blown in insultation, thus flattening it 5. Unable to match paint for new access panel as they threw out the original 6.Cut piece out of ceiling, because they needed to match paint. The repair job substandard, can see the drywall tape and paint still no match 7.Made me to feel like the bad person for calling because I wanted them to fix their mistakes 8.Unacceptable customer service rep. *** response I over heard and I quote " ...********, i ain't given this guy the satisfaction of getting work done today..". 9.Not back to customer in a timely manner They did get the insulation issue resolved as for the paint job and ceiling patch repair , still waiting. The person doing the drywall repair knew it was a bad job, their response was someone would get back with me. Five days later and 1 phone call to the company but no response.So now I get to post this feedback.Do not use this company for HVAC installation.I repeat do not use Love's Air HVAC out of Salida for ac units, furnaces' or other work. Get Outlook for AndroidLoves Air, Inc.
Date: 01/02/2024
********** apologize for the experience you had and have looked into what the heck happened? We pride ourselves on exceeding expectations and after talking with my office, sales & install team to explore this situation it is apparent that the "wheels fell off the bus" at every step. The right hand never communicated with the left hand, assumptions were made and decisions were made that were inaccurate and caused our team to completely drop the ball.
I completely understand how and why you feel the way you feel and can only offer to try my best to make it up to you (I've tried reach out after all corrections have made made to make sure you satisfied)
We are doing everything we can to serve every client to the highest level and the truth is, sometimes we mess up. It's how we respond that is most important and all that we can control.
Again, I deeply apologize for your experience.Review fromPeter J
Date: 08/07/2023
5 starsPeter J
Date: 08/07/2023
Loves Air just replaced our 20+ year old A/Cs. The service we received was ***************. Everyone we dealt with were incredibly professional, competent and proved to be a pleasure to deal with. From the office staff, *****'s service call, Zoa the sales representative, and the two installation teams (****, ******, ****, ******, *****, ****). I highly recommend Loves Air for all your A/C needs ... ************Loves Air, Inc.
Date: 02/18/2025
Thank you for sharing your experience with our team. Welcome to our Loves Air family.
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