Reviews

Review Details

• Review fromYuri L

  Date: 04/15/2025

  1 star
  My car system suddenly showed a transmission malfunction alert, and instructed to stop my car immediate. Then, it will slow down the speed and would not allow me to accelerate. This incident occurred in the middle of the freeway, in which I needed to be escorted by the police to the side of the road, and have my car towed twice. I took my vehicle to Mercedes-Benz of Sacramento to have it fixed the first time on 11/24/24. They "claimed" to have repaired, but the same problem occurred on 12/27/24. Mercedes-Benz of Sacramento kept my car in the dealership for 2 months until I had to go physically visit the store to get an update on the situation of my car, since no one updated me. My case was transferred to **** ********, and after 2 weeks stated that my car was fixed again. My vehicle had the same issue within 2 weeks since it got fixed, but this time I complained to the manager *** ********* about the situation of my car. Explained that after my car being broken 3 times, and since all the incidents occurred on the freeway I did not feel safe using my car. Thus, I really wanted something to be done. *** ********* stated that would take care of my car situation, and ensured that my car would be fixed, and the person in charge would be **** *****. After 2 weeks, **** ***** contacted me stating that Mercedes-Benz is working on a software solution specifically for this fault code. If the fault occurs again, a key cycle should remedy concern and allow vehicle to once again drive normally. Mercedes-Benz did not fix my car and wanted me to continue to use a car that could put my life in danger. *** ********* mentioned there was nothing else they could do besides waiting for a software update that has not been created yet. *** ********* did not care if I drove a car that could yield an accident. *** ********* did not want to provide me a car until the software was made, even though Mercedes-Benz of Sacramento was able to not able to fix the issue.

• Review fromJoy T

  Date: 06/24/2024

  1 star
  I leased 2021 amg GLE coupe in 2021 and I have had countless problems with this car . My sunroof/screen has been fixed and replaced at least four times. I had to ride around for 10months with the roller just sitting up there hanging. And I have kids that it came down on. My battery and cables has been replaced after the first week. The car has an electrical problem. Calls drop,Bluetooth wont work , songs skip on its owns , the digital dash wont work at times. My alarm will go off and truck will open on its own . The keyless door hands sometimes wont lock and unlock without you using the key . When it should if the key is on you .the door locked while it was open so my kids had to hold the door closed while I was driving the car because we couldnt get it to unlock. I spend a lot of money monthly and I want to have a reliable car I should only have to go In for service oil changes . Not countless things over and over again. I have videos and pictures that I have sent to the sales person and all they say is come down and they look at it and they never find a thing . Very unprofessional I have been through this twice with benz and I have been a customer the ********************** Benz for 12 years now. Like I said before I went month without being able to open the glass on my sunroof and it has happened right after it had gotten fixed .

  Mercedes Benz of Sacramento

  Date: 02/26/2025

  Hi Joy,
  
  First and foremost, I want to thank you for being a loyal Mercedes-Benz customer for the past 12 years, and I truly apologize for the ongoing issues youve experienced with your 2021 AMG GLE Coupe. I can completely understand your frustration, especially with the repeated problems youve faced, from the sunroof to the electrical issues and beyond. This is absolutely not the experience we aim to provide, and I deeply regret that your vehicle has not been reliable despite your expectations.
  
  Its concerning to hear about the multiple repairs to the sunroof, the electrical system problems, the faulty keyless entry, and the issues with your alarm and doors. The safety and convenience of you and your family is our priority.  
  
  I also understand that your time is valuable, and its incredibly frustrating when you are told to bring the vehicle in, only for the issues to remain unresolved. Rest assured, I will personally look into these matters and escalate them to the appropriate team to ensure a thorough and accurate diagnosis this time.
  
  Please provide me with a copy of the videos and pictures youve sent to the salesperson, as they will help us better understand the severity of the problems youre facing. I will work closely with the service team to prioritize a resolution for you. You deserve a reliable vehicle that requires only routine maintenance, and I am committed to making sure your concerns are addressed properly.
  
  Thank you for your patience, and I will follow up with you shortly to ensure we are on the right path to resolving these ongoing issues. If you need anything in the meantime, please dont hesitate to reach out directly.
  
  Best regards,

  ******* *******

• Review fromGevork S

  Date: 02/06/2024

  1 star
  I purchased the vehicle from Mercedes Benz of Sacramento, **** Glc300 4matic Car arrived with a damage to the paint, we reported to the dealership and they told us they are responsible for the damage. Afterwards they stopped communication with me, it has been already 2 weeks. I would not recommend purchasing a car from them.

  Mercedes Benz of Sacramento

  Date: 02/26/2025

  ******,
  
  I want to sincerely apologize for the inconvenience and frustration youve experienced regarding the paint damage on your 2024 GLC300 4MATIC and the lack of communication.
  
  Its troubling to hear that after initially acknowledging responsibility for the damage, we stopped communicating with you.
  
  Please allow me to look into this matter directly and make sure we take the appropriate steps to repair the damage and get you the support you need. Your satisfaction is our priority, and I want to ensure that youre fully taken care of.
  
  Thank you for your patience, and I will reach out to you shortly with an update. If you need anything in the meantime, please don't hesitate to contact me directly.
  
  Best regards,

  ******* *******