Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 months ago. I purchased a car paid by finance, paid off the loan after two weeks? I never received registration tags pink slip or plates from ***. dues are still needed to be paid *** request $877 still due dealer hasnt paid it.

  

  Business Response

  Date: 05/11/2025

  This matter was brought to our attention by the customer and we notified him that we have been working on it since day one. However, due to the conflict between BOE and DMV over collected taxes and some other paperwork, the process was delayed. We ended up paying the taxes twice, once to DMV and once to *** just to make this matter resolved for the customer. All communication to DMV and *** was shared with customer as well though out the process. This matter is finally resolved and all necessary paperwork was processed and submitted to customer. We apologized for the delays caused by both DMV and *** and assured the customer that we had nothing to do with any of it. All necessary paperwork was submitted by us to both entities in timely manner and was very unfortunate the registration process took this long. 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before purchasing the 2015 Range Rover Evoque, my husband had been in contact with an employee inquiring of upkeep of the car and was informed that there were no issues. The next day (6/11/23) we went to the dealership, test drove it in which we were satisfied and signed the papers. After signing the paperwork, we were on the freeway and the Check Engine Light came on. My husband immediately called the dealership back and they had advised us to bring the car back the next day and they would reset the sensor as everything had been checked. The next day I attempted to call the dealership before coming in and was informed the manager who my husband spoke to wasn't in the office as he was at an auction. I explained to them the situation and they said they would let him know and he would call back. I went to Auto Zone to check the error message and it was the Oxygen Sensor that needed to be replaced which would cost $432.90. For that full week, my husband and I called the dealership and the same response was that the manager was at an auction and he would call us back or voicemail. The last time that I had called (6/18/23), I left a message and asked if they would call us back and let us know if they are still willing to honor their word on fixing the part or if they are not. I have already contacted my bank Navy Federal and reported the issue. We are very upset about the lack of communication and honesty. We were informed that it was a sensor that needed to be cleared and once it was told to them that it was the O2 sensor, they said they would order it and have it replaced. The lack of response from this company has gone on for a week and we would just like an honest answer and to warn people about the situation before buying from this dealership. The dealership offered and agreed to order and repair the faulty O2 sensor and now they are declining our calls. My husband had intentions on purchasing another car from this dealership but we will take our business elsewhere.

  

  Business Response

  Date: 06/26/2023

  Customer was communicated multiple times and was told that person in charge of getting their repair scheduled and processed won't be back for a week since their initial communication. That was the main reason for delay in this matter. However, Appointment was made and vehicle was repaired already. This mater was resolved to customer's satisfaction.

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 jeep rubicon from Armani motors back in March, they never turned in the release of liability from my trade in according to dmv, they also took the plates off the jeep, so now I did get a registration tag, but I have No plates to put them on, Ive called multiple times inquiring about the plates, also Ive personally went to the dealership for weeks, keep being told we will get back with you, and never hear from anyone there!

  

  Business Response

  Date: 06/20/2023

  Armani Motors has submitted the request for both plates and the registration for the subject vehicle once sold. However, DMV never provided the License plates even though they have been requested for it. We were notified by the customer that the registration paperwork was received but still missing plates. Accordingly, we contacted DMV and provided the documentation indicating that they were supposed to produce the license plates as well but never did. DMV confirmed that the plates were going to be produced and sent to the customer. Customer was notified accordingly. A while later, we were contacted again that she never received any plates and we had to have an individual DMV representative get on this case and deliver the plates to us in person instead to confirm and hand it over it to our customer. Customer was notified that this is a time consuming process and plates will be provided as soon as possible. Not to mention that temporary registration was still intact during this back and force period. However, once the plates were received by our office, we contacted the customer multiple times to have her stop by in person so the risk of plates being missed again is eliminated. After multiple attempts, we were not able to speak with the customer and plates were eventually been sent to her address on file via **** mail. As of the date of this response, plates should have been received by her already and this matter is resolved as requested.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchased a 2019 ****** camry from Armani Motors. Two hours after we left with the car, the salesperson called me and told me he forgot to ask my daughter for her license and proof of residency. He said the bank would not finalize the deal without them. So we sent that info immediately. Two days after we purchased the car, my daughter noticed the car would stall before it would start. I took it to have the battery checked, and it was determined the battery was bad. Not only that, it was a smaller battery that did not belong on that type of vehicle. I called the dealership and told them I wanted them to pay back the 250 we spent on the new battery. Not only that, my daughter and her dad put down ****** for a deposit on vehicle! You would think they would at least have a good battery when you drive off of the lot! I spoke to *** on the phone and asked him to pay back the 250, he said he didnt like the way I was talking, and he said I am not the one that purchased the car, so he would not talk to me. He also said to call the warranty company and make them pay for it. Then he hung up on me! *** had no problem talking to me when I was calling because I was interested in the car, I made the deal with the salesperson, I was the first and constant contact with the deal of the car, but all of the sudden, he had a problem with talking to me! He just wanted the 15k in his hands, and after he got the sale, he treated us like we are nothing and have no right to complain and tell them to pay us back for the battery! *** is a terrible disrespectful dishonest scammer. I want the 250 back for the new battery we had to purchase, after we spent ****** deposit to purchase the car. I also want an apology, because not one time did *** apologize, he just demanded I get the warranty company to pay for the bad battery that he gave my daughter!

  

  Business Response

  Date: 02/10/2023

  Dear ***************************, I am sorry for any inconveniences you or your loved ones may have encountered after your purchase. The subject vehicle, 2019 ****** Camry, of this complaint was purchased by ********************** daughter and her husband through a period of back and forth communication that started on January 14, 2023. The communication was carried on with Mr. ************************* and ************************* throughout the sales. Armani Motors has gone above and beyond its way to facilitate this sale. Vehicle had a non mandatory recall that Mr. ****** was concerned about and even though this could have been done after sales at customers convenience, since his daughter was going to be driving this vehicle, he kindly asked Armani Motors to make arrangements with a local ****** dealer to have this recall done prior to sales. When We notified the customer that **************** is booked for up to two weeks and this could be done after sales as well, he insisted that he can't wait that long nor will they purchase without the recall being done. To accommodate the sales, an appointment was done by the customer with ************* that was 30 minutes away from Armani Motors location. As a result, Armani Motors designated one of the sales personnel to take out the vehicle to ************* and return it once the recall is done per customers request. This took over half a day and Armani Motors gladly spent the time and resources to accommodate our customers request. Then came another request, the customer needed the windows tinted and ********************** advised that this could also be taken care of by the customer after the sales. However, ************************* indicated that she needs the window tint done before sales so she doesn't have to worry about it later on. Armani Motors made an appointment with a local tint shop on behalf of ************************* and also got her a discounted rate for a professional tint job. Then Armani Motors dropped off the vehicle for window tinting and picked it up prior to sales, again providing the resource and the time required for this task. Once the vehicle was picked up, ****** called and stated that she and her mother would like to be picked up from a local ********* store closer to our dealership as they are not familiar with the area and for some reason their ride to ********* cant drop them off by the store location. On January 19, 2023, the sales took place and the customer left the dealership happily. Not to mention that vehicle never had a single incident of not starting or even lagging throughout this multi day journey. Few days after sales, *************************** called in and spoke to *** with extremely rude and inappropriate language demanding reimbursement for the battery replacement for her daughters car. Her inappropriate text messages and the language she uses is also available on record if needed. ***, who actually has many 5 star reviews across online review platforms for his attitude and excellence in customer service, asked to speak to one of the buyers of the vehicle and informed *************************** that if anything could be done, it needs to be communicated with one of the buyers. ***************************, also wrote a 1 star review for Armani Motors on ****** since she could not wait for this complaint to be responded to. To make sure everyone who reads this response understands clearly, the $15000 down payment was paid toward the cost of the vehicle that was purchased and this amount was not paid to Arman Motors as an extra fee or anything. This vehicle was in fact sold at loss due to volatile market situation but this has nothing to do with this sales anyways. ***************************, also called recently again with very rude and threatening language stating that her daughter has been pulled over multiple times and CHP officer has told her that there are no records of this vehicle being sold to her. This was absolutely unacceptable, as we placed a temporary registration permit on the windshield which allows up to 90 days for DMV transfer to be processed. Later, Mr. ************************* called as well and very politely was replied to the same day that registration process has been finalized indeed by 02/06/2023 within the time frame designated to us by DMV and the registration paperwork will be mailed to their address soon. In regards to the battery replacement cost, Armani Motors was never offered the chance to inspect the vehicle nor ever been communicated when the issue came up. Armani Motors, was notified after the fact once customer at her own discretion decided to have the battery replaced without Armani Motors consent or authorization to do so. We have been in business at the same strip for over 15 years and have many satisfied customers which only indicate that we strive to do well and provide excellent customer service. It is never possible to satisfy everyone. If Armani Motors was offered the chance to have the battery looked at and confirmed to be defective which is quite hard to believe at this point but if that was the case, still the cost for replacing the battery would have been $105.00 for Armani motors at wholesale rate which as customer courtesy, ********************** will be more than happy to reimburse the customer. Customer is entitled to the $105 reimbursement only if any and all reviews posted online are removed immediately and agreed to not seek further reimbursements in future nor any other reviews will be posted in regards to this sale. Armani Motors has no intention of selling vehicles with issues. However, when it comes to used cars, issues may occur after sales and we have always been there for our customers. We treat everyone the same and professionally and expect to be treated the same. I will be looking forward to your response. Thank you.