Reviews

Review Details

• Review fromJamie C

  Date: 03/18/2024

  1 star
  I am a property owner. Dealing with RPM was a nightmare. I am very unhappy with RPM ******** services. There is NOBODY to contact on weekends--so if your property is having an emergency, such as a broken pipe, there will be no management to address the problem and mitigate property damage. RPM set up an appointment to have a contractor fix my garage door but did not answer the contractor's calls when the contractor arrived--and did not provide a way to let the contractor into the property. RPM charges a high premium for work on that should be much less expensive. RPM rarely returns phone calls to property owners. RPM took a month and a half to get my property onto the market which is ridiculous given how little of work needed to be done on the property. Lastly, when I terminated their services due to their material breach of our agreement--they tried charging me a termination fee of $683.10 (the termination fee according to the original agreement is only $150--however it isn't owed because they were in material breach).I recommend finding a property management company that is available 24/7. The disaster that can strike in the times they are unavailable could cost you significantly.

• Review fromAngela F

  Date: 02/21/2023

  1 star
  LANDLORDS/OWNERS, BEWARE 1. Low-quality tenant(s).Only recently did RPM update their criteria from 600 credit score, to 650. In February 2021, RIGHT IN THE MIDDLE OF THE EVICTION MORATORIUM, they were still using 600. Also, they dont check the court-system to see if any tenant has gone through the Eviction process, REGARDLESS if it resulted in an Eviction and/or Collections. They also only check 1 of 3 credit bureaus, which is not enough. Other property management companies do, as I have interviewed quite a few. Needless to say, they put a horrible tenant in my property. Tenants are feeling emboldened to not pay their rent, therefore all property management companies should tighten/increase, within the law, their criteria. i.e. higher credit scores, look to see if they were in court-system for being a problem-tenant, check all 3 credit bureaus. 2. High Property Manager turnover I have had between 5-7 Managers come and go, since 2021. 3. Fees, Fees and more Fees.In addition to the nickel-and-diming, RPM gets any money owed, that is owed to the Landlord, over the actual Landlord. This includes any tenant late fees, renters insurance fees, that are the responsibility of the TENANT, but if the tenant leaves without paying that, then YOU will be stuck paying for it. RPM will merely say that they will get it from the tenant, during the collections process; dont hold your breath.4. They do not offer quality products, such as ************************ Landlords, there is such a product as ************************. My new management company offers this and I'm VERY grateful.5. RPM is too big of a company I used to think that bigger meant better, but in this case, it just means youre another number, another property. RPM seems to be very tenant-friendly, with their laxed tenant criteria and NO protections (products) for Landlords. Why? Because RPM knows they can fleece the landlord for the money.