Business ProfileforSpa and Pool Source

I ordered two sets of spa filters from Spa and Pool Source on November 5, 2022. The cost was $238.95 which was charged to a **** account. As of November 16, I have not received the filters I ordered. I emailed Spa and Pool Source on November 16, ************************************************ resend the set of filters I ordered. Spa and Pool Source responded to my e-mail with direction to contact ***** to report the lost package. I contacted ***** the same day. ******* from ***** reported to me that Spa and Pool Source generated a shipping order (which created the tracking number) through ***** but ***** never received the shipment from Spa and Pool Source. ******* from ***** reported to me that Spa and Pool Source would need to generate a lost package claim. Again, on the same day, I emailed Spa and Pool Source reporting what ***** told me. In response, Spa and Pool Source holds that ***** lost the package and that I would need to file a dispute with *****. At approximately 6:00 pm EST I called ***** a second time to do what Spa and Pool Source requested I do. ****** from ***** repeated what ******* had reported and emphasized strongly that Spa and Pool Source would need to file the dispute with ***** and that I could not as I never received the package and do not hold an account with *****.In further email exchanges with Spa and Pool Source, they refuse to contact ***** to file the a lost package report and they refuse to investigate any errors in their own shipping offices. ***** cannot take action because they have no record of receiving the package from Spa and Pool Source. In any event, I have not received what I ordered and have filed a disputed charges claim with the bank that issued my **** card.The order number from Spa and Pool Source is #******. The ***** tracking number is ************.