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            ComplaintsforZazzle.com, Inc.

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            Additional Complaint Information

            Customer Complaint:

            BBB’s Business Profile for Zazzle was created in July 2005. A review of the company’s file was done in October 2023. Complaints processed by BBB concern delivery delays.

            BBB encourages consumers to review Zazzle’s help center for information on shipping information https://help.zazzle.com/hc/en-us/articles/219589388#ShippingDelay.

            Consumers wanting to request a refund for orders not delivered on time should visit the following link to review the returns policy https://www.zazzle.com/returns.


            See all additional business information

            Need to file a complaint?

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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I cancelled my membership to Zazzle in March 2023. They still used my credit card to bill me a yearly membership till March 2024. They would not refund my money then and I let it go as long as membership was cancelled. They did this again March 3, 2024! I requested a refund again and asked for cancellation of account. I have not used their service in over a year. They will not refund . They use my PayPal account for auto membership, I asked them not to do this. My membership is under an old email address ********************
            • Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              My husband received a 1099 MISC in the mail last week February 1st 2024 from a company we have never heard of and never done business with the company is called Zazzle *** in **********..we live is *********. I downloaded photos you can see husband's last 4 digits ssn and our address which is weird how spelled his middle name is on the 2nd line which I thought was strange and 1099 misc says royalties of $46. So i called the ***** as well they recommend me to continue trying to call the place that sent the 1099misc .But i havent got anywhere with any explanation or anything solved . My bank suggested i contact BBB and make a report in hopes you could solved this matter issue. I have try to get this resolved and finding out why and how and who did this I contacted zazzle several times 1st time person could not help me out much beside telling me that financial **** would need to email me so I gave them my email last week 2/2/24 I called our tax advisor the *** 2x and BBB last week and yesterday I called Zazzle again and lady ******** at zazzle said she try sending me a email but I still haven't received so she gave me support email she said and I sent email which I shared in this complaint and I also thought strange is that when I call zazzle is says ohSnark on my phone i.d. I am really hoping to get this resolved so I can take care of my husband and my taxes without being afraid that someone is going to still both of our identity when we do taxes . I would like an explanation and a corrected 1099 misc . ZAZZLE lady in customer service beautice did state that my husband shad has never had an account with them .and I asked if this kind of situation where someone identity and personal information has been stolen before and she said unfortunately yes and this is an urgent matter to resolve but I haven't heard or received an email from them yet !. Please help my husband Shad with thus issue. I would like a copy of corrected 1099 MISC to show the *** and my tax advisor.

              Business response

              02/20/2024

              *************** had reached out on behalf of her husband to Zazzle prior to placing the complaint with the Better Business Bureau. She wished to ascertain how Zazzle could assist in rectifying their receipt of a 1099 MISC despite being sure that they had never sold an item on Zazzle. On examination of the order,it became apparent that whilst she had reached out on Thursday the 02/02/24 the image of the form required was only sent to Zazzle on Tuesday 02/06/24. At this point, the details were sent on the appropriate department. A Zazzle representative from the payment research department then reached out to the customer on 02/07/2024 (the day following the initial BBB complaint)  to explain that whilst the account had immediately been disabled, further documentation would be required in order to permanently delete the account in question.The customer was also advised to reach out to their local authorities to  file a personal identity theft claim, as well as notify the associated taxing authorities. There has been no response to this email as yet.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I ordered a memorial poster and prayer cards on January 16, ****. When checking out, the standard shipping for **** is automatically chosen by Zazzle. Because I did not need to rush the order, I did not change the shipment option so it remained standard. On 1/17/24, my credit card was charged an additional $19.95. When I questioned **** from Zazzles ************** I was told I signed up for ********************** Plus. I said that I did not sign-up and I requested a rebate. Her response to me:As stated in the Terms and Conditions agreed upon when signing up for the membership, the service is non-refundable.What? I agreed to terms and conditions prior to allegedly signing up? I asked **** for proof I signed up several times via email, or an explanation on how it happened, and my question was completely ignored. Because **** would not answer my question, I went back to the Zazzle cart screen, I noticed in the option labeled $**** for standard shipping, that under this verbiage, it also said Free with Zazzle Plus. So, is this what the company calls signing up for this service? Every customer is signing up by not changing the standard shipping to premium or expedited shipping. Wow.I recalled an issue with Zazzle back in 2018. So I decided to dig deeper. Back in 2016, the last time I ordered with Zazzle, I was charged $19.95 for 3 years straight without knowing. Thats on me. I just thought maybe I didnt uncheck a box in 2016, so I had the service cancelled in 2018 without complaint. But now I understand how it happened. I went back to my email and saw Zazzle did send terms and conditions in a separate email after I placed my order. Why doesnt it say terms apply next to the free with Zazzle Plus option? You cant put two shipping options in one box. Separate the standard shipping from the Zazzle plus membership option. This is a very deceptive practice.

              Business response

              02/16/2024

              ******************* signed up to our Zazzle Plus free trial on the 2/7/2016. Since then, ******************* has made several savings on many orders through this membership only available at checkout once the box is selected by the customer who agrees to accept the terms and conditions which can be found here ************************************************************************

              With the most recent orders placed in ****, through this once a year payment of $19.95, ******************* has made savings of $41.96 alone. Charges that would initially have been paid if not for Zazzle Plus. In total, ******************* has made savings on shipping costs totaling $72.51 through our Zazzle Plus membership over time, all of which can be seen through their Zazzle Plus settings on their Zazzle account. As of the 02/16/**** their Zazzle Plus membership has been cancelled and refunded as a one time courtesy and going forward, they will have to pay regular shipping charges on any future orders.

            • Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I ordered pins for my sons team with pic of each player on one of their templates., and they denied based on being a college team. I then blocked out any affliation with team and designed pin that was same as template and was denied again. Why are we being disriminated against? Why ?
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I have repeatedly tried to cancel my account, they keep charging me. They have asked for me to email to cancel, then asked for a verification code in my account, which i provided, then they said it would be cancelled,only to get a email weeks later saying that i have sent the request from an email not associated with my account, then i was charged again. I can not get them to cancel my account! I have all of the emails and any other info that is needed. Please help i just want to cancel this **** account!
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              A charge went through my bank account for $9.85. I cannot locate someone to talk to about this. I did NOT and would NOT have ever ordered this button.The fact you cannot contact them by phone is not right. I want my money back, they can have this stupid button!!!!
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I used Zazzle to buy custom printed business cards. When I checked out and entered my credit card information I didn't realize I was subscribing to some garbage service called memhelp.com. I got confused because I got no confirmation for my order and could find no history of it on Zazzle. I placed the order again and it went through. I was then contacted by ***** Fraud due to an attempted charge full memhelp for $25. Although Zazzle is a legit site, this is clearly some kind of intentional bait and switch.

              Business response

              02/13/2024

              ******************* had not contacted Zazzle prior to placing the complaint with the Better Business Bureau. On examination of the order, it became apparent that the customer had signed up to a third party service prior to placing her order but she maintained that she had been misled into signing up for this service before she could access the regular checkout. A Zazzle representative reached out to the customer explain that we were not in any way affiliated with the site concerned and that she would need to dispute the transaction with the site concerned and/or her bank.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Charged $19.95 on 1/14/24. Never received an email stating that there was a renewal. Was told that this was sent to my email ***************************** but I did not see it in my box or in my spam.I have attached the chat with Zazzle.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I purchased wedding invitations from Zazzle. They came damaged and not as I purchased them. I notified the company and they agreed to 100% refund. My invites were returned and processed on 12-17-23. They said 5-7 business days for a refund and I have yet to receive it on 1-5-24
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Sent DMCA notice to Zazzle immediately upon becoming aware that two accounts on Zazzle were selling products with my intellectual property (logos/designs/photos). Zazzle has not responded to any of my emails, or phone calls.

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