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Find a Location

Shopkick, Inc. has 1 locations, listed below.

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    Business ProfileforShopkick, Inc.

    Online Retailer
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.34/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    284 complaints closed in last 3 years

    67 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/27/2017

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Shopkick provides a shopping app for smartphones and tablets that offers users rewards for shopping activities both online and in-stores such as walking into stores, scanning items, making in-app or in-store purchases and submitting receipts that can be exchanged for rewards in the form of mobile gift cards. 

    Business Details

    Location of This Business
    2317 Broadway St Fl 3, Redwood City, CA 94063-1659
    BBB File Opened:
    4/24/2017
    Years in Business:
    14
    Business Started:
    6/19/2009
    Business Incorporated:
    6/19/2009
    Accredited Since:
    11/27/2017
    Type of Entity:
    Corporation
    Number of Employees:
    300
    Contact Information

    Customer Contact

    • Ms. Anna Marchese, Customer Support Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    284 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    This company Shopkick did not give me kicks rewards on the purchase of ******************* Croissant ******** ************ Sandwiches 4 count (600 kicks); ******************* Delights Croissant Egg ****** *********************** Sandwiches 4 count (525 kicks); ******************* Delights Breakfast Bowl Turkey Sausage (475 kicks); and ******************* Simply Scrambles Meat Lovers (375 kicks) at ******* through a digital genuine receipt dated March 4, 2024 I submitted. I should have received a total of 2275 kicks, including 300 bonus kicks, for the **************************. The digital receipt shows the four items.At the ******* store, I scanned the ******************* items and used ******* Pay for payment at a self-checkout station. I scanned the ** code to execute the ******* Pay transaction and, once the transaction got completed, I only got a digital receipt. I did not get a paper receipt.I want Shopkick to award me the kicks on the bundle and apologize. I did send a message to Shopkick and the customer representative who replied did not solve my problem.I have pictures of the digital receipt, the products/UPCs, and the Shopkick ad.
    Read More

    Customer Reviews

    41 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Damian S

    1 star

    12/26/2023

    I think this app is scamming its users in the most unethical way and pretty soon, I'm sure, they're going to get sued. I am being accused of not following the rules of the so-called "free app" but without a shred of evidence of my wrongdoing or even an acceptable explanation as to what my activities "outside (our) terms of service" are, SPECIFICALLY! On top of this, Shopkick conveniently waits until the user has racked up thousands of kicks in rewards before alerting them that they have (somehow) violated (or whatever) the terms of use. And this is where the unethical tactic should be heard in a court of law. If they were truly concerned about how accounts were faithfully adheringto you their terms of service, they should warn a customer he/she wasn't doing this. But NO. Shopkick conveniently waits until the user tries to cashout before letting them know, still, obscurely: "this action cannot be completed at this time. Please try again later" that they are restricted. This is clear evidence that its users are unsuspectingly serving the purpose of the app, which is to promote brands and their products, to get people to purchase these products, and thereby for Shopkick to get paid by their sponsors without their users realizing they're being used as pawns in a scheme that's only benefitting the creator of the app, and not the user at all. This is the unethical practice that a lawyer should recognize instantly. If I hadn't reached out to them, they would still be telling me to "PLEASE TRY AGAIN LATER." Meanwhile, I am wasting my time and MY MONEY buying products to SERVE the purpose of the app and not to seek out to get rewarded myself for my effort. This is the epitome of sneaky, illegal, and unethical practices on their part. (PS: If I could leave a zero star review I would, but I cannot)

    Local BBB

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