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Business Profile

New Car Dealers

Putnam Lexus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2022 NX450h+. I have been very satisfied with the car. On March 8th I could not enter the vehicle. It is in my garage and it was totally locked up. I needed AAA to ***** open the window to get into the car. Upon charging the 12 volt battery, the car started. I brought it into Putnam Lexus and they replaced the battery and all was fine. On April 20th I experienced the same issue and same fix to get the car started. I brought the car into Putnam Lexus and the car is still there. They have diagnosed the problem as the car computer is drawing down the battery when the car is not running. It is not shutting down when the car is off as it is designed to do. The problem is that Lexus does not know how to fix it. The local dealer said it is a manufacturing problem, not a service problem. I have been in contact, not only with the local dealer but with Lexus corporate and get the same answer no fix yet. Its been a month. I want Lexus to acknowledge that the car needs to either be fixed rather quickly, replace the vehicle, or refund me all monies paid.

  • Initial Complaint

    Date:05/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2024, I leased a 2024 Lexus TX500h sport from Putnam Lexus. The salesman was very nice and then was the finance department where **************** the Sales Manager and the finance department told me if I didnt buy the prepaid maintenance, I would pay a higher finance rate, and void the lease.Next, after taking the vehicle on 03/25/24 to *********************************, *********** for an inspection due to rust found on a part of the rear lift gate. The service department confirmed and showed me the witness bolts, described as wrench used on both sides of the bolts. They refused to work on my car and sent me to Putnam Lexus where I purchased the vehicle. I was shocked to discover evidence of previous work that had not been disclosed to me at the time of purchase. Since this was not disclosed to me I have many questions such as: Is my car safe ? This car was 81k and I should have had the choice if I wanted a car that had been worked on. Additionally, this work had not been listed under my vehicle ID number there is no way to verify that the scope of work and leaves the future safety of this vehicle in question.5/8/2024 My car has been fully repaired. My complaint is still with the fact that this was an 81k and this is unacceptable. The most important issue is that there were lies told to me during financing and I had no idea this car had been worked on before I purchased it.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) Date - 2/2/2024 2) Lack of communication from the dealership in what was wrong with my Lexus SUV 3) The dealership stated that the vehicle needed more than what I had asked to be inspected. I requested for the rear hatch to be inspected as it intermittently would open and the automatic seat memory buttons were not work. 4) When I arrived to pick up, I am informed that the dealership doesn't accept personal checks 5) I would like a partial refund due to the inconvenience of having to take my Lexus SUV to another dealership to have the rear hatch door inspected for repair. Also the inconvenience of not having my SUV for 3 days. Based on the second dealership of my choice to take my Lexus SUV to they replaced the rear hatch motor. If Putnam Lexus would have researched the SUVs history of services in the past they would have inspected the motor of the hatch door and realized that it needed to be replaced.

  • Initial Complaint

    Date:07/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************so given misinformation about the fobs in the **************** with the salesperson saying they did not have any. I was then told that those were for cusstomers who lose or damage a remote. But, I could purchase one for $300. I asked why would I have to buy one when I already paid for and have not received the second remote. They provided no answer other than Covid. I asked what would happen if my cureent one fob was damaged or lost rendering me unable to use my vehicle. I was told the vehicle would have to be towed and I would have to purchase a key fob from them.

    Business Response

    Date: 08/11/2023

    My complaint has been resolved by the dealer to my satisfaction.

Putnam Lexus is NOT a BBB Accredited Business.

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