Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,899 total complaints in the last 3 years.
1,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 6 items bundle. Paid $73.04 for the 6 items. Received only 2 incorrect items, one of which was stained. I was scammed by the seller. I need my refund. It is not fair for me to pay so much money and receive some 2 items I didnt even order!
Business Response
Date: 09/29/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband ordered a pair of ***** Sneaker&#**;s for me and I never received them. I called Posh Mart at the customer service and the mailbox was full and I was unable to leave a message. I would like the deliver of the sneakers.
Business Response
Date: 09/29/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date sold September 20, 2023. I sold a beachwaver on Poshmark site. It was in perfect condition. The buyer tried to say it was broke and bad condition it was not. The tried to use excuse you could not sell used hair tools. The site is full of used hair tools. I feel the buyer changed mind or broke my hair tool and then complained. This site has done this site has done thus to me.several times. I want a response that is correct. If you don't allow tools sold then all must be removed.
Business Response
Date: 09/29/2023
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with the user's sale. ********************** cooperates with various external authorities to identify and remove items that *** pose safety and health concerns. Used hair appliances is not supported on Poshmark.
Please note that this information is stated in our Prohibited Items Policy here: ******************************************************

Regards, Poshmark Client Service

Customer Answer
Date: 09/29/2023

Complaint: 20650935

I am rejecting this response because: The statement is untrue. I checked several buyer sites with hair style tools. They said barely used, only used once etc. This is an extremely deceptive policy. It seems to me the buyer had buyers remorse and made up a story about my item. When it is returned damaged . I will put the pictures here. I am no longer going going to use Poshmark and will explain their deceptive policy to others.

Sincerely,

*****************************
Business Response
Date: 10/04/2023
As previously stated, used hair appliances is not supported on Poshmark. The user can review our Prohibited Items Policy here: ******************************************************

Regards, Poshmark **************
Customer Answer
Date: 10/05/2023

Complaint: 20650935

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 10/17/2023
I received my item back like it was new. There many communications from agents at Poshmark that state as long as item is in great condition it can be sold. I found the communications on reddit. The buyer j7st didn't want the item. I have already sold said item in perfect condition elsewhere. I have also deleted my account and will no longer do any kind of business with this kind of business.
Business Response
Date: 10/23/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, 9/23/2023, I listed two items for sale on Poshmark's app. *hey are both high end luxury items by ******* and Co. One of them is a necklace from the * Smile Pendant collection in sterling silver and the other is the Heart *ag double strand bracelet in sterling silver. Both are authentic items.Earlier today, I received and email from Poshmark accusing me of having listed replica items. However, the items I listed are NO* replicas. I would have gladly worked with them to have my items authenticated had the asked or even given me the chance. Instead, they accused me of listing fakes, deleted my listings, and threatened to delete my account.Furthermore, one of the listings (the necklace) had an offer on it for $150. However, before I could accept it, Poshmark deleted my listings after wrongfully accusing me of having listed fake items and cost me a sale.Attached, you will find screenshots of the emails Poshmark sent me with their accusations and threats. You will also find proof of the $150 offer I got for the necklace which I wasn't able to accept because of Poshmark's refusal to give me the chance to authenticate my item before deleting my listings.
Business Response
Date: 09/29/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/29/2023

Complaint: 20650334

I am rejecting this response because:
I sent you a message via Poshmark's customer support portal on your website (**********************************************************************).
I got an email in return (screenshot attached) saying:
"Hi there,

Thank you for reaching out to Poshmark! We've received your email and our team is working as quickly as possible to answer your questions.

If you have not yet included your username, order number, or other relevant details, please submit a new request; direct responses to this email will not be received by our team.

In the meantime, search and find answers to some of the most common questions in the Poshmark Support Center.

We will be in touch just as soon as we can. Thank you and happy Poshing!"
Please don't lie and say I haven't reached out about this. I most certainly have. Poshmark hasn't gotten back to me. Other than sending the automated email mentioned above, I have received no response.
Sincerely,

*********************
Business Response
Date: 10/04/2023
Poshmark has not received any messages containing the information presented in the claim from the email: ************************ It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: ************************* Account Charge - Follow-up Inquiry Dear ******************** Support Team,Thank you for reaching out. I greatly appreciate your attention to this matter. I am writing to seek further clarification regarding the unauthorized charge to my bank account.It has come to my attention that funds were withdrawn from my bank account without my explicit authorization. I must stress that I never provided ******************** with my bank account details, and I find it concerning that this information may have been inadvertently overlooked.To reiterate, I initially signed up and conducted transactions using PayPal credit, without involving my bank account in any capacity. It is of paramount importance that I understand how my bank account was charged, despite not having provided this information to ********************.I want to emphasize that I did not grant ******************** access to my bank account, and I believe there may be a misunderstanding in this regard.Additionally, please be informed that the package remains untouched and unused due to this matter. I would like to request a return for the item, as I did not authorize the form of purchase and do not feel comfortable keeping the item.Furthermore, I must express my frustration with the communication process. I have been attempting to reach out to ******************** since June, only to be met with delays and little regard for my concerns.I appreciate your prompt attention to this issue and look forward to understanding the steps taken to address this issue and ensure the security of my financial information moving forward.Thank you for your immediate attention to this pressing matter.Sincerely,*************************
Business Response
Date: 09/29/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/25/2023 requesting additional information.
It is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/29/2023

Complaint: 20649554

I am rejecting this response because:
I am writing to inform you that I have received a response from Poshmark, which, unfortunately, mirrors the previous attempts and requests for the same information.

Given this, I would like to request that this dispute remain open until we reach a definitive and satisfactory resolution.

Thank you for your attention to this matter. I look forward to your continued assistance.

Sincerely,

*************************
Business Response
Date: 10/04/2023
A response has been sent to the user via email on 10/04/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/05/2023

Complaint: 20649554

I am rejecting this response because:

To whom it may concern at PoshMark,

I have been in direct communication with your team regarding this matter. Regrettably, given the gravity of the issue and its prolonged unresolved status, I must insist on keeping this case open until a satisfactory resolution is achieved.

Despite my multiple attempts to escalate the situation, I have been met with disregard. I am resolved to pursue this matter in collaboration with the Better Business Bureau until a final decision is reached.

*************************
Initial Complaint
Date:09/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order was placed on September 15, 2023 for $15.06.My user name on the site is MariainAk.The order was never shipped and the item has not been received. The order page says it was supposed to be delivered on September 18, 2023. It has no tracking number. The seller will not respond. I have contacted PoshMark support 3 times for a refund. I received a notification saying the case was resolved. It has NOT been resolved as I have received NO response and no refund for the order not received.Order # ****d489ea7aa2c75b16e27d Requesting an immediate refund of $15.06
Business Response
Date: 09/29/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/24/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September 16, 2023 I purchased a pair of **** boots womens size ****. On September 20, **** I received a pair of MENs size **** boots. I filed my complaint. The seller ask that I return. Poshmark has procedures to review and forward a shipping ticket to return to seller. They reviewed and declined to accept this as a reason for return and refund. They completed my order.
Business Response
Date: 09/28/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6505a39bdfb454e130ecba63. A refund in the amount of $52.20 was issued to the user on September 26th, 2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I am the seller in Poshmark, I sold a pair of brand new Chanel Sunglasses on September 16 night, and shipped it on Sept 17. The package were delivered on Sept 21 afternoon.Order number is 65068a4493db238a6ab0c98a Today Sept 24, the buyer opened a case and is trying to return a used different pair of sunglasses. The one I sold is the sunglasses with black glasses, but the one she wants to return is sunglasses with brown glasses and scratches and sunscreen. I am disabled and cannot wear glasses, I ordered this Chanel sunglasses using my FSA account, because I scheduled a surgery and I wish I could wear it after recovery. So there is no way I worn it.This buyer is trying to exchange the new one (black) I sold with the one she owned (brown one) before.This is crime and need to be banned from this website.
Business Response
Date: 09/28/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/27/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/02/2023

Complaint: 20648776

I am rejecting this response because

hi, I received the returned package from this fraudulent buyer. Even I highlighted the buyer was using a different sunglasses to open a return case , Poshmark still approved it. I know I would not get my Chanel sunglasses back, so I took a video from the mailman delivered the package to I opened the door to I go back find a knife to open the packagethe whole process.
it is still a big surprise to me! It is a shock!!!!
there is a bag of blue powder! I am so scared! Drugs or poisonings. So I reported to Poshmark return and asked for my refund which the Chanel sunglasses I sold at $150.
Also, when I bring the package to police office -I found a note sayingDeath under the bag.

this is the worst experience I have ever had!!! This is crime!
what I need is first-Poshmark need to release my money to me immediately , as my Chanel sunglasses which cost $600 is gone; second, pls investigate this fraudulent buyer I will post the police report once I have it!
Sincerely,

********
Business Response
Date: 10/03/2023
We want to confirm that your earnings were released to you on 10/02/2023.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I posted shoes for sell on Poshmark, accepted an offer for them and mailed the merchandise to the buyer 9/9/23. On 9/12/23 had received the merchandise and submitted for a refund. Alleging the merchandise was not authentic. Instead of it going through an elaborate process for Poshmark to approve the refund, I reached out to the buyer and Poshmark directly to approve the return, as I knew the product was authentic, and I was not going to engage in a dispute with the buyer or Poshmark regarding authentic merchandise. On 9/13/23 Poshmark and the buyer approved my return of merchandise. As a point of reference, Poshmark holds all funds for purchases for up to 48 or 72 hours after the merchandise is received by the buyer. As of 9/15/23 the buyer had not mailed the merchandise to be returned, nor were my funds released. I reached out to Poshmark support and was loosely advised that if the merchandise had not been mailed "soon" by the buyer, my payment would be released. On 9/16/23 I received an email from ******* in support services saying my funds would be released by 9/19/23 if tracking from the buyer had not been submitted. Neither has happened. The merchandise has not been returned with validated tracking, nor have my funds been released. On 9/19/23 I reached out to Poshmark support multiple times via email and the app. I keep getting pushed off to use the app for support, yet when I am attempting to submit my concern I get an error, the error message is attached.At this point I am requesting someone from Poshmark reach out to me directly, not via written correspondence, and tell me specifically when payment for my items will be released or what specifically needs to happen to have the merchandise returned to me. This is an item I paid for and I am not in agreement with Poshmark retaining the money from my sell, when I am 99% positive they received their fee for the sell.On 9/16/23 I received an email from ******* in support services saying my funds would be released by 9/19/23 if tracking from the buyer had not been submitted. That has NOT happened.Thanks,****
Business Response
Date: 09/27/2023
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $200 were released to you on 09/21/2023.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/21/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A customer ordered accidentally and destroyed my product to force a return which was accepted. When I got them back they had gouged up multiple parts of the boots. I appealed and was denined saying that they couldn't determine the original condition even though my photos showed none of that damage. This is completely unacceptable and fraud. You let a buyer scam you and me and offered me a small credit as a consolation for a top rated seller like me. Absolutely unacceptable. I want my payout not a credit. This is fraud.
Business Response
Date: 09/27/2023
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $10.05 were released to you on 09/21/2023.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Rule

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Poshmark.com is NOT a BBB Accredited Business.