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Business Profile

Hotels

Spark By Hilton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted several times on line and by phone to cancel reservation, did not check in or out, was charged for having pets and late check out.

  • Initial Complaint

    Date:10/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9-9-25 i checked into this Sparks by Hilton because my car broke down and i had it towed to *************** on the same street at 3am. i paid ****** on **** and 300 cash deposit. when checking out i was told i soiled a towel and they had to keep my deposit, when i protested they said oh just 50, i said call the mgr. the mgr was already on phone. i explained that my car broke down, it was leaking gas n that made me sick.i threw up, cleaned it up and soaked the towel.they said its not vomit its f**** we have to get rid of.i asked are u a chemist? the front desk lady nor mgr would give their names n told me to get out.i phoned 9-11 immediately about this THEFT.i called Hilton and *****************also, the city fire **** has no record of this hotel getting rid of rags with f**** as hazardous waste. this is also a calosha violation i am calling them too. they also said if make up is on them then we charge, that sounds like discrimination against women and where is their policy for this.this is just another reason to discriminate and enrich themselves.

Spark By Hilton is NOT a BBB Accredited Business.

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