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Business Profile

Storage

Storage To You

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the storage unit 3 months ago and I am still being charged

    Business Response

    Date: 11/12/2025

    Dear Better Business Bureau Representative,
    We are writing to formally report a dishonest and non-compliant customer who has failed to uphold her obligations under our service agreement.
    The customer has been in possession of one of our storage containers since June 10, 2025, and has repeatedly refused to make the required payments despite multiple reminders and opportunities to resolve the matter. The container remains on her property, fully loaded with her belongings, effectively being held without payment.

    Please see live pictures of container locked 11/12 on her Driveway driver went to show you it on her address see proof. 

    We urgently need our container back clean and unlocked we refuse to provide service to her verbal abuse all her call are recorded if you need more proof that she is lying and holding our container hostage

    ********************************************************************************

    Customer Name:
    ****** *****
    Customer Phone:
    **************


    We have made numerous attempts to collect the past-due balance, including phone calls and written communication. Instead of cooperating, the customer has engaged in repeated harassment, including abusive language via text messages and phone calls, all of which are documented and recorded.
    Our company has acted professionally and in good faith throughout this process, providing ample time and communication for resolution. Unfortunately, the customer has not demonstrated the same honesty or willingness to fulfill her obligations.
    We are requesting that this record be noted with the BBB, as this individual continues to possess our property (the storage container) and has not made any payment since the original delivery date.
    We are happy to provide documentationincluding invoices, communication records, and delivery confirmationupon request.

     

    We need your help to get our container back ASAP she has 36 hours to call ************

    *** Zarifa *****

Storage To You is NOT a BBB Accredited Business.

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