Business ProfileforBassham Properties

My family and I lived at the Verandah from September of 2021 to November 18th of 2023. Throughout our time as tenants at this location, we dealt with less than par conditions, which isnt even the issue.Over the summer we were told we would not be offered a lease renewal due to late payments on several occasions because of a roommate situation. One day in October 2023 I had noticed that the Verandah had uploaded a lease renewal to our tenant portal (with no other communications). I promptly called and emailed the office that we were planning to move out of state. This took place on 10/3/2023. I was called shortly after by an office staff member who said that she will take note of our non renewal notice, and told me there was nothing else I had to do on our end.November 18th 2023- our move out date had arrived and upon returning the keys to the office we were met with confusion as to where our non renewal notice was. I informed them about the convo I had with the office staff and they told me they would iron out the situation l. ( I believe the ladies we spoke to were ***** and *****). They seems upset with the staff for telling us that we wouldnt be able to renew. Mind you we had paid for the whole month of November and we were told we would be prorated from 11/18/23- the end of the month as we were not living there at that point. Since we moved out we have been passed around from person to person who told us our refund check would be coming soon. Last month I finally got in touch with the NEW management who said that since nothing was documented that they refuse to refund us what they owe. Now I am getting called from collections regarding another payment we somehow owe. I have a young family and feel as though the verandah has taken advantage of us based on our trusting nature. I have many friends in the complex who feel the same. I am seeking feedback on how to rectify this situation.