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Business Profile

Subscription Agents

PayPadz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the program. I paid ***** to subscribe to the program. From there, no answer or no progression. I began to look at more reviews and I see that this company takes people's money and disappear. This is a scam. They sent an email asking me to confirm my email. However ****** provided a scam alert to me that this email is known for tracking and stealing information and directed to not click anything.

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled into the Paypadz rental assistance program last May which costs $24.99 per month. I provided the information requested and set up my account. At first they communicated and my account was in pending status. At point I reached out via email and was advised my assistance request would be expedited but nothing ever came of it. I have emailed and left voice messages numerous times requesting to cancel but I havent received a call or email. I would like my membership cancelled and the membership fees refunded. Whoever is behind this business is a huge fraud. I have provided screenshots of the emails I have sent. I can provided the full emails if needed.

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service in February and they requested more documentation from me before they could continue the service. At the time my lease was ending at the time and that was one of the documents they required. I didnt think that I would get charged for March since I didnt continue with the process, but I was wrong. I was charged and have been trying to contact someone via email, social media and phone. No one has responded back to me. This company is definitely a scam and Im currently working with my bank to get a refund and block them from making future transactions.

  • Initial Complaint

    Date:03/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to open an account in December to help with rent. I have never been able to complete the application due to a "glitch" every time I try to finish it. They are still taking $24.99 from me a month, even though they have given me no services. I have emailed them trying to cancel the account and have had no response. I really just want the account closed and for them to stop taking my money.

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theirs company was advertised through the company I rent from saying that they will help with rent. I signed up and did everything that was asked of me as well as waiting on the 30 day verification. It has now been 4 months since then and they wont response to me they wont tell me how long it will be until Im verified they just continue to take money out of my account and I cant get in contact with them to stop it or get my refund. And when they do response that make it seems as if your not doing your part. I feel like I have been scammed and I also have to take it up with my leasing compactly because they advertised it to me

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paypadz has been charging me $24.99 for the past 6 months. They continue to tell me on my account that my status is still pending but I have reached out to cancel my account multiple times and I don't get a response. I reached out last month and I was finally in contact with someone but nothing has been resolved. They still continue to take $24.99 out of my account and I need it to stop.

  • Initial Complaint

    Date:12/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this service and it took my money but it will not allow me to register. I contacted vial email several time and no response

PayPadz is NOT a BBB Accredited Business.

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